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Fox Rent A Car
- Car Rental
- Los Angeles, CA
About this business
Location details
5500 W Century Blvd, 5500 W Century Blvd, Los Angeles, CA, 90045, United States
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We reserved a car for a week in *******. A new Jeep Cherokee. On the second day, the car would not start and it took hours to get roadside assistance. We were stranded and the contact number left us on hold for hours. It was so upsetting- go with a national company with a live roadside assistance feature.
Business response:
I am very sorry for the great inconvenience you experienced with the roadside assistance team. Thank you for sharing your feedback so we may look into the issue.
Zero Stars!!!Terrible experience. Bait and switch for sure!! I rented a mid-size sedan and was offered an upgrade for a small **** I declined to take the **** When I got the receipt it was about $150 more because it was supposedly the security deposit. When I asked why security deposit wasn't separated out response was that's just the way we do it. Lots of people in line behind me so I left it at that. When I got to the area where you pick up the car, low and behold the *** was the car they gave us. I thought oh well I guess... read more
Business response:
I am very sorry that there was some confusion on your charges. In order for there to be an upgrade charge, you would have signed on the rental agreement as well as the summary of charges which is printed for you at the rental counter. If we may assist you further with your concerns please contact us at ******************************************* Thank you.
This place is a scam. They do not disclose that if you pay in full it is not modifiable or refundable.
Business response:
I am very sorry that you were unaware of the prepaid rental policies, all information is provided during the booking process as well as provided on our website rental policies - ******************************************************************************. If you wish to cancel a current reservation, we are happy to provide a store credit for a future rental, please see policies for more information. Thank you.
I had a terrible experience renting a car from Fox Car Rental LAX. I misplaced the key. They told me they had no copies of the key and wanted to charge me $450 to have the key replace the fob. I became aware that it was a scam when they would not let me pay electronically for the charges, they said I had to give them my credit card number over the phone. I said no Ill input it electronically but not over the phone so they refused to give me a way to pay the electronically. I guess they wanted no way for me to track the trans... read more
Business response:
I am very sorry for your experience, a lost key will require payment for a key charge but this is typically done on the card you had on file. If your card on file could not be run for the rekey charge, our accounting department would request payment by phone. As there would not be an electornic payment for an additional charge like this, this would be done by phone but you would, of course, receive an invoice for the charge. Thank you.
Shady business practices and dishonest!! I went through a check in process where the agent verbally explained that they offer a Plate Pass option for tolls. He explained that you do not get charged unless you go through tolls. I set my navigation settings to avoid toll roads. I was charged a DAILY RATE times 6 days for a Plate Pass upon return of the vehicle.Additionally, I was offer liability coverage that I DECLINED. I explained to the agent that I already have coverage through my car insurance. I was charged a DAILY RATE ... read more
Business response:
I am very sorry that you have a concern with your rental charges, I do show that the location shows a signature for both the electronic rental agreement as well as the signed summary of charges that was printed at the counter. As your signature was captured on both, it shows that the charges were understood at pick up. Thank you for sharing your feedback.
If I could give them a negative number I would. We made our reservation a month in advance. When we went to pick up our car they said it had been cancelled online an hour before we got there. We were in the air at that time!! We did not cancel it. The car we rented was sitting right there but the manager said she couldnt give it to us because it was cancelled in their system- even though we had our confirmation in our hand. We asked for another car and they said we could request one, but it would be 3-4 hours before we could... read more
Business response:
I am very sorry to read of the inconvenience you encountered. If we may assist you further, please contact ******************************************* Thank you.
Absolutely horrible and a total scam.I'd give zero stars if possible. Fox is a total scam. A complete scam. Worst car rental experience we've ever had and we travel quite frequently. We had a reservation made directly through the Fox Website for a ****** 4 Runner for $231.38 and paid the extra $19.99 to not have to stand in line upon arrival. When we arrived all customer service reps were busy so we still stood in line for a good 5 minutes (yeah, not a long time but we paid to not stand in line). Once it was our turn in line... read more
Business response:
I am very sorry that there was some confusion at the rental counter. If we may assist you with your concerns, please contact us at *******************************************
This is in regard to the location off airport at *** (**************). And lets just say that if I was at the entrance of a desert, and I could either walk across, or get a car from Fox, I would rather WALK!!!!!Firstly, we all waited almost an HOUR for the shuttle van, and when he arrived, and we said we waited an hour, he called us liars!!! Finally getting to the counter, it became clear that the training these people get is NOT about customer service, it is NOT training for helping the customer with straight answers to que... read more
Business response:
I apologize for the wait time that you experienced. I am showing that you added prepaid fuel at pick up which was used for the refill at return. Should you have any questions regarding your charges, please feel free to reach out to us at ******************************************* Thank you.
Booked the car through Expedia stating my arrival time and got to their location on time. Had to wait 50 minutes for the *** to be washed, but remained patient. Location was a half hour from the motel. The moment I got off the freeway and on the road to my hotel, the check engine light came on a vehicle started stalling at every traffic light. Called roadside assistance and they told me to bring it back in, but to make sure that I filled the tank, to exchange vehicles. When I stated it wasn't my fault that they provided a de... read more
Business response:
I am very sorry that you had an issue with your rental. If we may assist you with your concerns, please contact us at *******************************************
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.7 star rating with 8,242 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.