Fox Rent A Car

Elangovan V 

on BBB

a year ago

I rented last week from Fox Rental ***** location. Car was not cleaned and very dirty while pick up and some kind stickers and on driver side window. I Paid for Loss Damage Waiver also. But they charged me $267.50 extra. I called billing department they are not helpful. I would not recommend using Fox at all. 

Joanne T 

on BBB

a year ago

they are not worse 1 star, they are scammer. Rented a car from Fox rental at ******************** on 12/29/23 and returned the car on 01/02/2024. I have received toll billing for amount of $101.40 on 01/22/2024. Billing the toll charge detail is 101/*********** NB#2; ********** Expwy SB#2; SR 237 N. First EB; SR 237 ************* **; We never drove to these route because we traveled to south ************ direction instead of north. They are totally scammers and should suspend the business license ASAP. 

Debrah M 

on BBB

a year ago

I rented from Fox and found the Kia ***** given to me was broken into the next morning and they attempted to steal it. I contacted *** for a swap out and was told by their rep that she wished they would stop renting them until the TikTok craze settled down because theyve had to tow them every time in *******. Apparently theres a video in how to steal one in 20 seconds. I had no idea and would have refused to take the vehicle had I known. ******* advised me to request a refund which I did without response. The tow truck drive... read more

Steve R 

on BBB

a year ago

Do not rent from here. I used *********** to book this and very disappointed that *********** would parter with a company as bad at they are. 1) I prepaid for the rental and it was about $79. Great! We show up at the airport and went to the shuttle pickup area. We and about 25 others waited about 24 minutes for a shuttle bus, while waiting for the shuttle in 21 degree weather, the shuttle eventually showed up and could only fit about 15 people on the van. One family even had to split up because they couldnt hold the whole fa... read more

Andrew c 

on BBB

a year ago

We rented a car in ***** ******* airport. We were never told there was a service fee for the tolls. We had 4 toll charges totaling $3.76 and we were also charged and additional $15.00 each toll totaling $60.00. We called and they told us it was written in the contact but, we did not see it and it should be mention before hand. Who has the time to read a contract when you are renting a car it should be mention ahead of time. We not only NEVER rent from you guys again but, we also we will tell all our friends and family. Also ... read more

Steph D 

on BBB

a year ago

After being forced to buy insurance by the person at the counter (even after I had said I was using my credit card and she acknowledged that), I got home and went onto their website to chat. ******* confirmed that no insurance was required. I literally said, "So she basically lied to get extra money out of me." He replied "Yes." He told me to GO BACK to the airport to get them to take it off. That he couldn't do it. I found that hard to believe and really didn't feel that it was my responsibility to go back there, pay to par... read more

Rachid A 

on BBB

a year ago

They don't explain everything on the counter. They charged in advance for the full tank fuel If you return the car with fuel in it. You don't get refund .I called billing department they say this is the way they do it. 

Rob L 

on BBB

a year ago

The most unethical rental company ever. I reserved a car saying I don't want any of the "add-ons". My wife picked it up and they intimidated her into signing for fuel and insurance. When we returned the car, they charged for a full tank of gas when we returned it 3/4 full. When asked about it, the agent said it would be credited to our card. Nope! Never. I called and argued with them about it all to no avail. The original price of the car that I agreed to was $139. Through their conniving, lying methods, they added another $... read more

George X 

on BBB

a year ago

No wonder FOX got a 1 out of 5 here! I am writing to express my profound disappointment with the service I received at your ****************************************) location on December 25th, 2023. My family and I faced significant inconvenience and distress due to the cancellation of our reservation without prior notification.We were transported to the rental lot after arriving at the designated shuttle pickup location and enduring a chilly 30-minute wait. Once there, following another lengthy wait in line, I was informed ... read more