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Frontier Ford Service
- Auto Repair
- Santa Clara, CA
About this business
Frontier Ford Service Center Welcome to Frontier Ford's Service Center, where certified technicians deliver quality service with a focus on reliability and performance. We handle everything from oil changes and tire rotations to transmission repairs and engine repairs. As a Ford service center, we provide repairs using OEM parts to ensure quality and performance. We also service all other make and models with the same high-quality care and expertise.
Location details
3701 Stevens Creek Blvd., Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Im not saying Ford the company is bad, I'm saying this particular dealership is one I highly recommended not to buy your vehicle from. Management there is just about the money. I almost purchased a vehicle there, did the paperwork and we were at the gas station to fill up. Well the vehicle had a bad battery and wouldn't start so they needed to keep it over night so technicians could install the new battery. Well I changed my mind over night and since I didn't drive it off the lot, I had every right cancel the purchase. ... read more
This location doesn't deserve one star at all. There sales team, they're 3 out of 5. But the SERVICE DEPARTMENT is the reason for the low rating. Worst Customer Service ever, no proper phone etiquette, plain out rude. One service advisor contacted us and yelled at us stating "If you don't like how we do service on your car then take it somewhere else, don't come and ruin my place of work." We tried taking the vehicle to a different location and we got told that we needed to bring it to the Stevens Creek location; I don't kno... read more
My son-in-law purchased a used Infiniti from here. Two years later his car was a total loss when he was backed into. He went down to this dealership to cancel his GAP insurance in which he paid $657.73 for. They had him fill out the request for cancellation to GAP Administrator Express Systems, Inc. and was told it would be 120 days to get his refund. When we inquired about his refund all of a sudden they are saying "your car was totaled, you don't get a refund". YES because the GAP insurance WAS NOT used, this vehicle ... read more
I bought my Ford Focus here (2012), all these year I have the service there for over 10 years never go to any where because it is close to my house. I received the letter from Ford about "Customer Satisfaction Program 14M02" so I call to make an appointment for this test because my car is lack of power. They told me that I have to leave my car over there at lease 3-4 weeks for check up and if I need the TCM change I have to wait for another at least 6 months. This is no good how can the dealer keep the car that long. I ... read more
Dishonest and greedy dealership. They're giving Ford a bad name. The markups here are absolutely ridiculous. Selling "new" vehicles with more than 2000 miles on the odometer. Frontier Ford used to be my go-to dealership. Sad.
You've been warned DO NOT COME HERE!!! I UNDERSTAND MARK UPS but when you order with price protection, and when your vehicle comes in and they mark up the price, what's the whole point of ordering and promising the price you agreed on before ordering ? There are too many other Ford dealerships around to waste your time on this dealership. Omar Nabizada and Jack Frietas is probably the worst sales people I've ever dealt with or met. They're not even close to being humans. Save yourself from the low lives.
Wow. I'm not one to leave negative reviews but this sales team was downright disrespectful to my family, in my opinion.
Such a disappointing experience! My father-in-law retired from Ford Motor Company after 37 years of service. As a supposed company perk, family members are allowed to purchase vehicles at a discount. We went to Frontier Ford today to buy a new Bronco with the required code, but they didn't want to follow protocol and allow us to purchase it so they could keep it in their inventory for more profit. Of course, they can't tell us that they refuse to sell us the car at the required discount, so instead they just left us sittin... read more
This was a horrible experience with their service department. I scheduled an appointment to have the transmission on my 2019 F150 looked at. After sitting in the check-in area for 25 minutes, without being checked in, a service rep finally came to the truck. After confirming my appointment, he informed me that they wouldn't be able to diagnose the transmission issue for three weeks. I said okay, and that I'd bring the truck back in three weeks. The rep told me that wouldn't be possible and that the truck would need to stay a... read more
Frequently asked questions about Frontier Ford Service
How is Frontier Ford Service rated?
Frontier Ford Service has a 3.7 star rating with 421 reviews.
When is Frontier Ford Service open?
Frontier Ford Service is closed now. It will open at 8:00 a.m.