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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Don't waste your money. The app regularly just shows you the address you punch into your account. It rarely picks up if your device has left your "Safe Scace" and when it does it's usually hours after the fact. The GPS part of this service this is completely unreliable. There isn't a location history for the device either. The app will show you the last lucky ping, but when the device is unreachable like when your kid is in a building or turned off it will report the address from your account.
Business response:
Hi Bryson! We are sorry to hear you are experiencing some GPS issues, this does not sound normal for our devices. We are happy to work with you on getting a resolution for this. We have reached out to make things right with you.
Very hard to navigate and very hard to get customer support!
Gabb was so good when I first got the watches and now I have been having issues since January with a replacement, took MONTHS to get them to replace the replacement and now I'm sitting here trying to connect the 2nd replacement only for the stupid thing to say it's too hot (I just turned it on!) oh! And they sneakily switched me out of my $9.99 to the $12.99 plan when replacing the watches even though my 2 year contract is not up! EXTREMELY SHADY AND UNRELIABLE.
Business response:
Hi Jennifer! We are sorry to hear this. We want to make this right with you and get your device up and running for you. We are unable to match an account to you, will you please reach out to us via Facebook or Instagram DM. We appreciate your time and willingness to work with us.
We had the Gabb 2 watch originally. First one needed to be restarted a lot due to having location issues constantly. The second was returned since it couldn't get service/signal. My child ended up breaking the replacement to that accidentally. We then went ahead and got the Gabb 3. That one was fine at first. The charging is hit or miss now as the watch should sit on the cradle just right. This one won't show the location either now. Very unreliable guys! Will be looking elsewhere for service.
Business response:
Hey Bryant! We're so sorry about the charging and the GPS issues you're seeing with your Gabb Watch 3. We've reached out!
Doesn't work
Business response:
Hey there! We are so sorry you're having issues with your device. We would love to help but cannot find an account listed under your name. Will you please reach out to us through Facebook or Instagram DM so we can help provide you with a reliable device? Thank you!
Terrible app. Will not let you login due to having to send a e-mail confirmation after making you type in your password. An E-mail that I never received (attempted 6 times). Passwords that work on phone will not work on PC (for some reason)
Business response:
Hi Luis, we are so sorry that you are having some issues with your account. This is certainly not the level of service that we aim to provide. We would like to help on our end to get this resolved! We have reached out to you.
Support chat doesn't work, just like the website. Manage device shows watch instead of phone. There should be a Feedback section so the parents can share thoughts also app request should be available through the app.
Business response:
Hi Keith, we are so sorry to hear that you have been having some issues getting ahold of our support team. We can understand how frustrating this may be. We would like to help get the issues you are experiencing resolved and help make this right with you. We have reached out!
Never can I track my kids. Their phones battery is fine. I have up to date app. While reason for having the phone
Business response:
Hi Hollin! We're so sorry about the GPS issues you're seeing with your devices. We know this is an important feature to have on your children's phones. Thank you for talking with us so we can resolve this issue.
1/30/24: Locate function worked once during the first week we had the phone, but not since (it's been over two months). Play Sound function has worked twice in that time. I've spent probably 15 hours in chat with Gabb Support getting the runaround and being asked the same questions over and over, being asked to perform the same steps over and over. No change. What a complete piece of garbage. 3/2/24: Another month of support being unable to fix things and several new problems. Utter trash.
Business response:
Hello Ryan! We're so sorry for the location issues you've been experiencing with your phone. We know all of this must be frustrating, but we would love to keep trying to fix the continuous issue. Sadly we are unable to locate your account. Please reach out to us via one of our social media DMs and we are happy to help there!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.