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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I can't get the app to work right on my phone
Business response:
Hi Ashley! We are sorry to hear that you have been having troubles with your MyGabb app! We would be happy to help take a look into that for you guys! We have reached out!
Tracker stopped working ever since the update
Business response:
Sarah, sorry to hear that! Could you write to us at https://gabbwireless.com/ with more details of your issue? We'd love to help you troubleshoot.
Terrible customer service. I've been calling, trying to online chat and emailing for weeks. Never talked to anyone. Called and was on hold for an hour, then got a recording disconnecting me. Not an accidental disconnect. A pre-planned thing where gabb disconnects you after an hour. Wish they just said we can't help you today. Would have saved me an hour of my life and a ton of battery for my cell. Gabb is a good idea, but I wish I'd never signed up.
Business response:
Oh no! We sincerely apologize for the troubles you've had with getting a hold of our team. They were seeing an influx of customers during our free device giveaway but their wait times have definitely gotten back to normal by now. We'd be happy to take a look into any issues for you, please contact us at https://gabbwireless.com/. Thank you.
Many features are broken. Both "manage devices" and the gear icon on the Gabb device's profile cause the app to crash.
Business response:
Hi Steven! We are sorry to hear about these issues that you have been experiencing! We haven't heard of this issue before so we would love to help take a further look into this for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll help take a look into this!
We bought the Gabb watch for our son last year so we could keep track of him when he rode the bus to and from kindergarten. Unfortunately, the GPS feature stopped working and hasn't been able to locate the watch (even when it's at home) since June. Today was his first day of first grade and we haven't been able to track his bus at all. It seems like this has become a regular problem, looking at the other comments here. We are really disappointed! Hopefully it's fixed soon.
Business response:
Hi there! We are sorry that the GPS feature hasn't been working properly for you guys! We want to take a closer look at this for you. Please reach out to our Customer support team at https://gabbwireless.com/ so we can help get this issue solved for you guys right away!
I have to refresh the screen every time I want to locate the phone. Many times it tells me the phone cannot be located. When I read troubleshooting advice, nothing pertains to us.
Business response:
Hi there! We are sorry to hear that your GPS has been giving your these errors! It sounds like your device would benefit from a reset and/or any other trouble shootings steps that we have available for this. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!
It is amazing how awful Gabb is at locating phones on the service. This is most of the functionality of the app, and it frequently can't find devices for days at a time, even with calls and texts to and from the device working perfectly. If you cannot perform the main feature you advertise, why should anyone pay for your service?
Business response:
Hi Christopher! We are sorry that you have been having these issues with our GPS feature! We would love to help take a look into this for you guys and get this figured out since this is not normal for our GPS system. We have reached out!
GPS service is inadequate. That is basically the whole reason I bought the watch to begin with. The watch is not dead but I am unable to refresh the location. This happens very often.
Business response:
Hi Erin! Sorry to hear about these issues with the GPS feature on your Gabb Watch device! We have a few troubleshooting steps that should help solve this issue for you guys! We have reached out!
Upsetting. One of the main reasons for choosing gabb was the location feature. It almost never works. I know the phone is on and has service because I'm texting with it, but location is t available. 😡
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/ or reach out over direct message us on our social media pages? We'll get you up and running!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.