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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I love the look and safety of the phones, but the GPS tracking isn't reliable AT ALL. I've waited 9 hours for it to update with the proper location, and this isn't even close to the first time this has happened. I'm very over this being a feature listed. It doesn't work well enough to even say it has GPS/location as a feature. Just don't even offer it if it's not going to work.
Business response:
Hi Jessica! This definitely sounds frustrating. We are sorry to hear about these GPS issues that you have been experiencing. We have reached out to help take a further look into this for you and get these issues figured out!
DO NOT TRUST GABB WIRELESS. They take your money. I returned a phone the same day I got it. Took over a month to get ANY refund back. Tonight i see they are still taking $$ from my bank account!!! I havent had anything to do with them for months! Update: (12/21) After making my case public, I have been offered the $$ back that was taken in "error". When it clears my account, I will add to this review. Update: (1/9) After unnecessarily making this plea Public, my money was returned 2 my bank acct
Business response:
Hi there! We are sorry to hear about the negative experience that you have had. We are glad that our team was able to help make things right and get your money refunded. If there is anything else that we could do to help, let us know and we would be happy to help!
Rarely works. Tracking is hardly ever accurate, which is the sole purpose we bought it in the first place. I have had to factory reset the watch over 5 times, which means I have had to add contacts again every single time. I even had to get a new phone number for it after having it for only a couple weeks. I'm getting really irritated and now I'm stuck in this 2 year contract.
Business response:
Hi there! We are sorry to hear about these issues! This is not normal for our devices but we can definitely see how frustrating this must be. We would love to help get these issues solved right away for you guys. We have reached out!
The app never works.
Business response:
Hi Stacey! We are sorry to hear this! We would love to help take a look into this issue here and get you taken care of! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running.
It won't let me add contacts to my kids watches. It keeps saying the phone already has 25 contacts, which it definitely does not. Tells me to delete a contact to add another, which I tried and even that still doesn't work. Really frustrating that we are not getting the full functionality they claim.
Business response:
Hi Sara! We are sorry to hear this! This is not a common issue for our devices but we would love to help get this issue solved for you guys. If you haven’t already contacted them, you may do so at https://gabbwireless.com/. We can help get you up and running right away!
It won't update location since over a year ago. And yes we've tried updating etc but still no luck. Only the most recent device that had been added works. (About 90% of the time) app sucks but devices are great.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll be able to help get these issues solved for you guys right away!
Location very unreliable, almost worthless. The suggested fix for this is to factory reset the watch each time, which deletes ALL coins and pets the child has earned. CHILD WILL CRY. It also resets all contacts, custom texts, etc. PARENT WILL CRY. Phone function is fine. Everything else needs work. ** Updated 1-2-23. Recurring tasks added, though parents do not get notified when done. Unable to add new contacts even though they're is room for more. Tech support aware of the issue.
Business response:
We are sorry to hear about this experience that you had with our Gabb app. Even though our team has been working hard on our app over the past few months updating it, it doesn't sound normal for our devices to be having that many issues. If this issue is still continuing, please reach out to our support team and they would be happy to help!
The app can only locate my child's watch about 5% of the time. It does not do the live tracking either. Always an error code that the watch may be turned off which it isn't. Also, when there are notifications in the app of me turning off the watch or the watch leaving the home zone... I do not get a push notification until hours later after the fact. Horrible. I want to return this watch. The calls and texts work perfect but the location/GPS feature is worthless.
Business response:
Hi Nicole! We are sorry to hear about these issues here with GPS! We can definitely see how upsetting this might be and would love to help take a look into this and get these issues solved for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running right away!
Wish I had read the reviews sooner. The tracking is awful. It's worked maybe 2 times. I've restarted the phone and connected it to wifi and nothing has fixed the problem. This was a big reason for getting the phone. Hope they fix it soon.
Business response:
Hi, we apologize for any issue you might be having with the GPS location on your Gabb device! We can definitely see how upsetting this might be. We have reached out to help take a further look into this and get these issues solved for you guys!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.