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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Spotty service. Doesn't update the location most days (even outside) or work at all in her school.
Business response:
Hi Benjamin, we are so sorry to hear that your device is having an issue updating your device's location. This is certainly not the level of service that we aim to provide, we want to help get this feature working for you! We have reached out!
Buyer beware - This device has been nothing but a headache to initialize. I'm very close to just giving it up and disputing any charges with Visa for services not delivered as advertised. It took 3 hours to initialize upon arrival, including many conversations with support. We're still not receiving calls and texts from some numbers on the approved list (outgoing works fine). Supports' "did you try resetting it?" help is underwhelming. So far, this is a piece of garbage device and service.
Business response:
Hi Brian! We're so sorry to hear all the trouble your device has given you! Not receiving calls from some of the approved numbers on the list is not normal. We have reached out! Thank you for letting us make things right with you!
Worst company I've dealt with!! Ordered & paid for a yr subscription & when I received my watch it wouldn't connect to the app. When I chatted with them I was told it was a known issue and that developers were working on it with know expected completion date!!!! So the watch is useless and they signed me up Knowing it was useless! Cancelled my acct & was told they wont refund the activation fee & to dispute it if I wanted!! UPDATE: Yes you only screwed me out of $15, strong work GABB!!
Business response:
Hey Darin, we are truly sorry for the difficulties you've encountered with your Gabb Watch. Unfortunately, as stated in the terms and conditions, the activation fee is non-refundable. We were able to apply a credit to cover half for the hassle of the situation. Our development team is diligently working to resolve the issues you've faced.
Had the gabb watch 2 no real issues. Upgraded to the 3 and have had issues with having to reset the device. Now getting unable to connect after removing device from app and trying to reconnect it. Contacting for gabb is also very slow.
Business response:
Hi Ricardo! We are so sorry to hear of the issues you have been experiencing with your Gabb Watch 3. We would like to take a look into this personally for you and make this right. We are unable to find an account associated with this name, please reach out to us through our social media either on Facebook or Instagram.
We have the GABB 3 watches, and they are constantly disconnecting from wifi and glitching. The GPS is delayed by 15-60mins and overall, I am not satisfied with the quality of this product. Especially since it is a monthly charge and 2yr contract. It is also not easy to contact support when you need it.
Business response:
Hey Krysta! We're so sorry you're having issues with both watches. The issues with them disconnecting from the WIFI and the delayed GPS doesn't sound normal for our devices. We want to make everything right with you. We have reached out!
Good signal to call and text, but GPS tracking fails all the time! I just got it for my daughter and I can't track her because it's always going around and around and it fails. FIX IT, PLEASE!
Business response:
Hi Myrnaliz! We are sorry to hear that you are experiencing some issues with your GPS. We are here to help! We would like to help get this up and running proficiently for you. We have reached out. Thank you for your willingness to work with us.
Absolute garbage. Gabb watch 2 was ok, but 3 hasn't worked hardly at all. GPS works maybe 5% of the time, which was the sole reason we got this watch and upgraded when 3 csme out. Messaging stopped working for months until this latest update. Support via app doesn't work. And watch likes to turn itself off randomly despite plenty of battery life. Useless for keeping in touch with and tracking your kids.
Business response:
Hi Rose, we are so sorry for the issues you are seeing with your device. Last week we came out with a new software/firmware update that has resolved these issues. To get these updates, please make sure your device is charged at least to 30% and then place the device on Wi-Fi to receive the update.
Absolutely terrible setup with a new watch 3. Our existing watch worked great but this thing has been a nightmare to just activate and pair.
Business response:
Hi Landon! We are so sorry for the trouble you had activating & pairing your new watch. We have reached out to you to see if there is any way we can help.
Glitchy, inconsistent and not trustworthy After hours of trying to set two watches up and seeing how poorly their website is built, I will definitely return all the hardware and advise everyone to stay away.
Business response:
Hi there, we are so sorry for the issues you have experienced with the watches. We would love to help get your watches activated for you. Please feel free to reach out to us via Instagram or Facebook DM and we can help there!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.