Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,872 reviews

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chris burton

2 years ago

Currently a 3.3 rating and I don't understand how it's that high. I can't get anyone to help me via chat, email, or phone. Their customer service is a joke. Our watch worked for one week and has been garbage since.

Business response:

Hi Chris, we are so sorry to hear about the issues you have had with your devices and customer service. We would love to help get you taken care of. Please reach out to us via our social media platforms' DMs and we are happy to help there!

RAUL L.

2 years ago

GPS never connects. Phones are updated and have latest version of app.

Business response:

Hi Raul, we are so sorry that the app is having issues with the GPS. Sometimes a reboot of the GPS on the device does the trick to fixing this. In order to do this, please unpair the device from the app and pair it back. We hope this helps!

H D

2 years ago

Canceling service. Unable to reach customer service for 2 weeks now. Got charged for 3 months price in one month and 2x activation fee. Unable to download any apps as approved by parent. Your child willnot carry this phone around as it doesn't have any games or apps they like. I be getting my old android phone activated and giving it to my child as google let's me control whatever apps I approve.

Business response:

Hi there! We are very sorry to hear this. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Sarah Moore

2 years ago

Upgraded my child's watch to the Gabb 3, it will not sync with the app, it shows incorrect location and battery level. Waste of money.

Business response:

Hi Sarah, we are so sorry that the app is not syncing well with the watch. It seems like it may just need to be reset. You can do this by unpairing and repairing the device to you parent app. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!

Globe Wanderer

2 years ago

App takes so long to update me of my child's whereabouts and location. Never mind if there's not a lot of signal. I constantly get error messages.

Business response:

Hi Globe, we are sorry to hear about those GPS issues. Sometimes when this happens, the GPS needs to be reset. This can be done by unpairing and repairing the device to the app. We would love to look into those GPS issues with you. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!

Nate Woodward

2 years ago

App is very slow, buggy. Constantly get error messages saying it can't read Gabb ID. GPS is unreliable, and often 30 minutes or more delayed, sometimes can't even manually refresh GPS. Inability to give a second parent admin rights is serious flaw. No way to review messages received by child in this app.

Business response:

Hi Nate, we are very sorry that our app is nor performing the way as intended. We are working on creating a new app for Androids so the parents can review messages. We would love to look into those GPS issues with you. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!

Justin South

2 years ago

App is slow and glitchy. Tracking functionality is slow and unreliable. The support function doesn't work. It doesn't allow you to submit an actual support request.

Business response:

Hi Justin, we are so sorry for the experiences you are having with the app. We would love to help look into this. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!

Amber D'or

2 years ago

The GPS NEVER tracks. It always tells me it can not locate my child, and with her being nonverbal, I bought this device specifically for the GPS. I'm severely disappointed and will be looking for a device that actually does what it says it's supposed to do. I suggest other parents who want "peace of mind" to look elsewhere. (I genuinely hate leaving bad reviews, but this is a very serious concern)

Business response:

Hi Amber, we are so sorry that the GPS is not working well for your device. We would love to look into this more with you and find a solution for an improved GPS signal. Please fill out this form so we can reach you! http://bit.ly/3hTabbT and we can contact you. Thanks!

Josh Rabinowitz

2 years ago

Mygabb app is MISSING GabbGo to assign tasks! Contacted support multiple times and nothing. Just a canned message that they are overloaded. HEY APP DEVS, FIX THIS! My wife is a guardian contact and cannot access GabbGo EDIT: dev responded that this is broken by DESIGN! wth, my ex needs the same features as me, this is prejudiced against split families

Business response:

Hi Josh! We apologize about this. Guardian do not have access to GabbGo and only have access to the GPS. All other settings can only be controlled by the Primary contact. This is how it works for the app in general. We are sorry for the confusion!