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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
App location updates are slow and often incorrect. Needs work.
Business response:
Hi there! We are so sorry to hear that the GPS is operating slowly. Sometimes a quick update to the watch or phone and also the parent app can help do the trick. We are sadly unable to find your account. Please feel free to reach out to us via Instagram or Facebook DMs and we are happy to help!
Doesn't show child device location (says last check in was in December; it's February and she uses the device daily, rebooting her phone doesn't help). Still can't install the parent app for gabb messenger, which was promised almost a year ago now.
Love the concept of being able to track and communicate with my kid while they are roaming the neighborhood with friends, but I'm on my 2nd full factory reset in as many months. I have to reload the app and do a complete new setup process again. I cannot recommend this app/watch based on this kind of reliability.
Business response:
Hey there Michael! We're so sorry you keep experiencing issues with your watch. We would love to pull up your account and help solve these problems to provide you with a reliable watch. We have reached out!
Used to be a great company. Rate limited my daughter's phone and now she can't make a phone call to her parents for 11 days. Terrible experience.
Business response:
Hi Kirk! We are very sorry to hear of this happening. We would like to look into this personally for you and make this right. We have reached out to you.
Won't connect to child's device I kid you not, we probably have tried connecting over 20 times! I'm not the account holder, my husband is, so maybe that's the issue. I've updated the app and still it can't do it. It just restarts the whole process again. My other child has the t mobile sync up watch and even though I'm not the account holder for t mobile I'm able to get in and see where he is and turn on school mode. Save yourself the money & frustration and get a sync up watch from t mobile.
Business response:
Hi Kathryn! We are sorry to hear this, how frustrating. We want to help in any way we can. We have reached out.
Can't play music on the Gabb phone.
Business response:
Hi Chris! We're sorry to hear you are having trouble with the Gabb Music on your Gabb Phone. We can understand the frustration and would love to help get it working properly. Unfortunately, we are unable to find your account through this name. Please reach out to us through direct message on Instagram or Facebook and we would be happy to help.
Bought the Gabb Watch 2 for our daughter. It was a decent device and service for the first year. In the past few months, after three original manufacturer warranty used up, it's been nothing but non-stop charging issues. We've cleaned with rubbing alcohol and done all the things their site recommends. Most disappointing thing is that we're still under contract for another 9 months with a useless watch.
Business response:
Hi James! We're truly sorry to hear about the charging issues you've had with your Gabb Watch. We understand how frustrating it can be when a device doesn't perform, especially when you're still under contract. Unfortunately, we were unable to find an account under your name. Please contact us through one of our social media DMs, we can help there!
I am on watch number 2 since December 22nd. The first one sound stopped working. The second watch took me hours with IT to get them to send one. Now, this one will not connect at all with the app. I spent hours with IT, and I am still with a useless app and watch. They have a self service mind set of here is a video, you fix it. Not that easy, and the videos are not helpful. At one point, I had to put my browser in private mode just to it to work with the site. Not happy
Business response:
Hi Crystalyn! We're truly sorry to hear about the ongoing issues you've had with our watch and app. Your experience falls short of the standard we strive to uphold. We understand your frustration and want to assure you that we're committed to resolving this. We've reached out!
This app is terrible and almost never works. Gabb is overpriced garbage.
Business response:
Hi Holly! We are sorry to hear that you are experiencing trouble with the app. We would like to help and make things right with you. We have reached out.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.