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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Lack customer service after sell
Business response:
Hi Harold! We are sorry to hear that you have been having a hard time getting a hold of our Customer Support team! We would love to help get any issues or questions that you may be having solved for you guys! We have reached out to check up on you!
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Gsp tracker stopped working! Worst customer service in the world. No way to contact a live person. emails still not returned after weeks, says they have live chat but it is never available. I love that the phone has no internet capability, but being able to track location is a crucial part of why we got this. Just like many other parent reviews, tracking worked for about a week, then stopped, no matter what we do. Absolutely no way to get help from customer service. So frustrating!
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app and getting a hold of our team. If your device stopped working for you, we would want to make sure and get that taken care of for you guys as this is not normal for our devices to do that. Please contact us at https://gabbwireless.com/ or over direct message on our social media.
Tracker has stopped working. This is incredibly frustrating. The whole point of the watch and app is to be able to track and keep my son safe.
Business response:
Hi Sara! We are sorry to hear that your GPS issue has stopped working for you guys! We can definitely see how upsetting this would be and we would love to help take a further look into this for you guys and find a solution. We have reached out!
I have loved gabb so much for the last couple years but as of late it just says my daughter's watch is offline when it is fully charged and we've never had this issue before at our house. I have reached out to support twice now with no response! Super annoyed 😒
Business response:
Hi! We are sorry to hear about this issue here! This doesn't happen often with our devices, but we have found that unpairing and repairing the Gabb watch to the Gabb app should help solve this issue here. If you haven't already, we would suggest contacting our Customer Support team at https://gabbwireless.com/ and they would be happy to help!
This app doesn't work GPS never works.
Business response:
Hi, we are sorry to hear about this issue! This isn't a common issue but we can see how upsetting this would be! We would suggest unpairing and repairing the Gabb watch to the Gabb app and that should help with resetting the GPS feature. If you have any further issues, be sure and let our Customer support team know and they would be happy to help.
Location tracking is awful. Rarely updates if at all. Reviews show this is a common problem but every response from Gabb to those reviews says its uncommon. Clearly not true. Own it and fix it.
Business response:
Hi Ron! We understand this is frustrating and we hear you. We did receive a bit of feedback about this issue and just recently ran an update to fix this. Please make sure your watches are updated to the newest B18 version. If you continue to have issues, please let us know! We have reached out!
Never locates her when away from home!!!!
Business response:
Hi Elen! We are sorry to hear you are having some troubles with the location feature. We would be more than happy to do some troubleshooting steps with you to get it working properly for you! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running.
I was really happy with everything about the phone and service until the GPS just stopped ever working. Can be right next to eachother and shows phone last location from weeks ago. Was one of main purpose of getting this phone n service.
Business response:
We sincerely apologize for the troubles you've had with the GPS featue. We'd be happy to take a look into this for you, please contact our Customer Support team at https://gabbwireless.com/ and from there they will be able to get that issue solved for you right away! Thank you.
The background screens are too babyish. The Gabb Go feature doesn't allow the ability to set recurring chores. Chores must be manually entered every day. There is no ability to have the watch send a reminder tone for said chores. The tracking feature is unreliable. It would tell me that my kids left the house at 2am. Gabb changed the feature to only track the watches between 7am and 9pm. Now, it loses connection with the Watches completely.
Business response:
Hi Dusty, we are always looking for ways to improve our products and we appreciate your feedback! If your GPS isn't tracking properly, we would like to help you troubleshoot some things so it's working more accurately. Our GPS feature does have 24/7 tracking. Please contact us via chat at https://gabbwireless.com/ and we'd be happy to help you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.