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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
It runs slowly, and I don't like how I can't do basic changes, such as managing apps and allowed features on my kids' phones. I have to go to the browser for that. I know this is a first world problem, but it doesn't make sense that I have to log in on the browser for one thing when I could do the other things that way, too. Why do I have to go to two different places to do all these things? I also can RARELY locate one of my kids' phones on the app.
Business response:
Hey there! We're so sorry about the GPS issues and your frustration with managing apps. In your Gabb.com you can control which apps your child has access to and it's a feature so many of our customers love. We have reached out to gather more information and offer further assistance!
This children's phone service is the worst and their customer support has failed me multiple times...after hours of chatting with support, I still cannot block unknown callers (because I use an android device), and my child gets a dozen spam calls every day
Business response:
Hey there! We are so sorry about the spam calls your child is receiving. That certainly isn't normal for our devices and there are things we can do to help with this however, we are not able to find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can look into this? Thank you!
The app never connected right. The watch we had stopped working after 2 months and it took them 4 months to get back to me even though I was weekly trying to get in touch with them. Once they did finally respond, they insisted on sending me a second watch, and it was a dud. After spending money on the watch, a yearly service and monthly service (apparently I was charged twice for the plan) I only received 2 months of service back. I DO NOT recommend this company. Terrible. Huge rip off.
Business response:
Hello Kelly! We apologize for any inconvenience you experienced with your Gabb Watch. Upon further investigation, it appears that we did respond promptly to every email you sent us to assist with troubleshooting. We apologize for any miscommunication that may have occurred. We appreciate your feedback!
It runs slowly, and I don't like how I can't do basic changes, such as managing apps and allowed features on my kids' phones. I have to go to the browser for that. I know this is a first world problem, but it doesn't make sense that I have to log in on the browser for one thing when I could do the other things that way, too. Why do I have to go to two different places to do all these things? I also can RARELY locate one of my kids' phones on the app.
Business response:
Hey there! We're so sorry about the GPS issues and your frustration with managing apps. In your Gabb.com you can control which apps your child has access to and it's a feature so many of our customers love. We have reached out to gather more information and offer further assistance!
Location doesn't work. Started out working but within a couple months it no longer works. Tried resetting, updating app, etc and still doesn't work. Really bummed about that. Plus side... I can message and call my child, child can message or call family and friends.
Business response:
Hey Marissa! We're so sorry about the GPS issues that you are experiencing. We would love to help get this resolved for you. We were unable to find an account in your name, so if you are still having trouble with your GPS, please message us on Facebook or Instagram Messenger, and we would be happy to help make this right!
watch just stopped working... battery is charged, screen won't turn on.. location never works , junk
Business response:
Hey Christopher, we are so sorry to hear that your child's watch has stopped working. We would love to assist with this and see if we can make it right. We have reached out.
It has a delay on location. Sometimes it takes hours to update.
Business response:
Hi Sabrina! We're so sorry you are having issues with the GPS on your device. We reached out to you so we can help get it resolved!
The watch works after getting a replacement but does not do what its designed to do. I cannot edit my guardian contact which means i come up as my full name when i text my daughter. Even worse, if i try to put her watch in quiet mode, i cannot text or call her because im not technically a contact. If i can text or call her when shes at school what is the point of this watch?
Business response:
Hi Erica! We're so sorry you are having these issues with your watch, we understand how frustrating that is. We would really like to assist in getting them resolved for you. We reached out!
Nothing but problems! I have received 2 wantches within a week, and both have had the same problem! I can't lean them. Customer service was nice and sent me the replacement quick im still having the same issue!!!
Business response:
Hi Kenny! We are so sorry for the problems you are having with your watches. We'd really like to help get them resolved. We reached out to you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.