This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Very frustrating experience. I did some research and I liked the idea of this phone, but after paying over $200, I am not happy. The brand new phone came and I was unable to upload any of the 4 apps onto the phone. Customer service was not extremely helpful until they determined the new phone needed an update...like within an hour of receiving and activating. Now, my child is on a field trip and the app cannot locate the phone. I am texting and calling my child so I know the phone is on with svc
Business response:
Suzanne, we sincerely apologize for any troubles caused during this experience. We want to make sure you get taken care of and that your child's device is working as it should! We will have someone reach out right away!
The location on this app rarely works. 95% of the time it can't find the phone. It is something in Gabbs system because it comes and goes on its own. For 3 weeks it did not see the phone even though I was holding it in my hand at the time. Then out of no where it just started to work again. After a little while it stopped again. Extremely unreliable.
Business response:
Hi Rich, we are very sorry to hear that you are having this issue with your device! This sounds extremely frustrating, we would like to help troubleshoot this issue and get some more background into what has been going on. This will help us make sure your location gets working how it should and is reliable for you! We have reached out!
Unreliable tracking and extremely delayed notifications of my child's Gabb Phone. It's constantly not finding my child's location and saying the phone is off or has poor coverage. I know the phone is in an area with an excellent signal, as well as my child can make and receive calls and texts. Also when my child leaves a trusted area that we have setup the notifications take 30 minutes to 1 hour to notify me. This is unacceptable. Our 5-year-old Gizmo watch is much more reliable!!
Business response:
Hi Jared! We apologize for any frustration this has caused! This is not normal for our devices and would love to help get your device working properly. Unfortunately, we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
Haven't been able to add contacts to my kids watches for over a month now because the app keeps telling me that they already have 25 contacts. They only have 15. Customer service was not helpful at all, just said a fix for this bug would happen soon. And here we are over a month later and it still hasn't been fixed.
Business response:
Hi Chris and Melanie! We are sincerely sorry to hear about this issue that you are having, we would like to help get this issue solved right away for you. We have reached out!
**UPDATE** Gabb is sending us a new watch to replace the defective one. GPS still lags on the working watch. Patrick on chat was extremely helpful. ** I bought 2 watches for my sons for Christmas. They worked fine on Christmas day. After turning them off overnight, one would not connect to the network. I tried restarting and going outside. We are in a location with great cell service. I had to remove the device in the app and add it back. Turned it off again and it wouldn't connect again.
Business response:
Hi Kelly! We are sincerely sorry for this issue that you are having with your device. We would like to learn more about the situation and help solve this issue that your device is having! We have reached out!
I bought this watch specifically bc it allowed more contacts than the gizmo. Apparently there is a glitch not allowing the 25 contacts with no timeline on when it'll be fixed.
Business response:
Hi Julie! We completely understand the frustration with this and are working on troubleshooting case by case! We were able to find your account and have reached out to help you with this issue! Thank you for making us aware so we can make this right!
App is buggy. Features work inconsistently. I rarely end up using it. Especially Gabb 'Go'
Business response:
Hi Jeremiah! We are so sorry to hear you are having issues with the app. We are always working on improving it, and would like to discuss with you about what your experience has been! We have reached out to get this resolved!
Useless device. Can't locate the watch. Restarted it a few times. It's right in front of usand yet, the horrible app can't find it. People should stop buying the watch and put this company out of business for selling untested, unreliable products that's targeted for kids' safety. Stay away from this app and Gabb watch.
Business response:
Hi there! We are very sorry about this. We would like to help you get this working properly but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT. Thank you for allowing us the chance to make this right!
In theory it's a great idea...if it would actually work and not constantly glitch and crash.
Business response:
Hi Jenn! We are very sorry to hear you’ve been experiencing some crash issues. Please contact us at https://gabbwireless.com/ and share as much information as you can. We will definitely investigate your case. Thank you for posting!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.