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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
GPS never works! Ever since we upgraded to the Gabb 3 watch we've had issues. The phone works & text messages go through but the GPS never works - this is the main reason we bought the Gabb watch for gps. Customer service is helpful but still can't get the GPS to work properly.
Business response:
We are so sorry for the inconvenience you've experienced with the GPS function on your Gabb Watch. Ensuring reliable GPS is important to us, and we're sorry to hear that you've had issues since upgrading. We want to make this right. We have reached out!
App doesn't work- my login and sign in work fine on the web, but the app won't recognize it since the last update.
Business response:
Hi Jenifer! We're truly sorry to hear you're having issues and apologize for the inconvenience with the app login. We'd be happy to look into this. Unfortunately, we are unable to find your account. Please contact us through one of our social media direct messages, and we'll be happy to assist you there!
1/30/24: Locate function worked once during the first week we had the phone, but not since (it's been over two months). Play Sound function has worked twice in that time. I've spent probably 15 hours in chat with Gabb Support getting the runaround and being asked the same questions over and over, being asked to perform the same steps over and over. No change. What a complete piece of garbage. 2/4/24: Sent DM to Gabb Facebook acct as requested.
Business response:
Hello Ryan! We're so sorry for the location issues you've been experiencing with your phone. We know all of this must be frustrating, but we would love to keep trying to fix the continuous issue. Sadly we are unable to locate your account. Please reach out to us via one of our social media DMs and we are happy to help there!
Location update is not stable.
Business response:
Hi Sherrylyn! We appreciate your feedback and apologize for any inconvenience this has caused. Our team is actively working to enhance the stability of this feature. We would be happy to look into your specific issues. Please reach out to us on one of our social media platforms' DMs, we can help there!
Freaking watch is pissing me off...I can't get my child's location. I got the new gabb watch 3 for my kid and it won't let me know where my kid is in the location gps...stupid watch...what's the point of having those watch if it won't let you know where your child is. Some safe device for your child...
Business response:
We apologize for any issue you might be having with our location services. We would like to help you, but we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
Regretting this purchase
Business response:
Hi Stephanie, we are so sorry to hear you've had a negative experience with our product. That is certainly not the level of service that we aim to provide and we apologize for that. We want to make it right. We have reached out to you.
I really liked them at first until my daughter's phone broke, I wasn't able to contact customer service for over 3 weeks to talk to someone.It kept saying they were busy and call back! Emailed them with no response! By this time I'm paying for my daughter's phone and she can't use it. Finally talked to someone after 40 min. Transferred me and line was busy.Called today have been on call & hold for over 2 hours! So disgusted by their customer service! Terminated contract, still have to pay $100!
Business response:
Hi Shaina, we hear you and we are very sorry for any frustration that has been caused during this time. We are very sorry that you had an issue reaching our support team, we will make sure to pass this along to our team! We would like to take a deeper look into this issue, and try to help make this right! We have reached out to you.
My daughters location hasn't been updated in 2 days, so I can guarantee that no peace of mind is being given here. My partner was never able to complete the setup process on his phone so I'm the only functioning guardian. Text and calling function works great, but GPS is garbage. We already had to factory reset my son's watch within weeks of getting it after an update ran and the device wouldn't start up anymore. We've had since December and I'm not loving it so far
Business response:
Hi Kate, we are so sorry to hear about the GPS issues you are experiencing. The issues with the device not starting up is concerning. We would love to help look deeper into this! Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!
I can only check my son's location when he's connected to my wifi. I don't need to locate him at home I need to when he's gone!! The pro 3 doesn't work anywhere as good and the regular phone!
Business response:
Hi Lenee, we are so sorry that the device is having issues with the GPS. This is not normal for it to only work when the device is connected to WIFI. We would love to look into this with you. Please reach out to us via our social media platforms' DMs and we are happy to help there!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.