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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My daughter has had her watch for less than 6 months and we have been very satisfied until this past week when out of the blue the watch is not working , the app keeps saying error and Gabb ID not found, and we can't get any support no matter how we try :(
This app and watch are awful. I do not recommend Gabb watches! I have been trying for two hours today to reconnect watch that suddenly stopped working AGAIN. Our first one stopped working a month in. After hours working with customer service and trying everything we had to get a new device. This device also suddenly stopped working too. We have had the device since December so less than 6 months and we are on our second device and have had to factory reset due to sudden errors 5+ times!
Business response:
Hey Tina! We're so sorry to hear you've had continuous issues with your watch. We'd love to help provide you with a reliable device however, we are not able to find an account under this name. Will you please reach out to us through Facebook or Instagram DM so we can make sure you get taken care of? Thank you!
This app, and the products it supports, are absolute garbage. Constantly glitching and requiring multiple factory resets (which means the kids lose their progress on the various watch based apps). Support is hard to get a hold of, slow, and generally unhelpful. No idea if their competition is any better, but stay far away from Gabb. They're worthless.
Business response:
Hey John! We're so sorry to hear about your watch having issues and for not being able to reach our customer service! We would love to help provide you with a reliable device however we have multiple account under your first and last name. Please reach out through us through Facebook or Instagram DM so we can make things right with you? Thank you!
This entire Gabb experience has been terrible and I will be letting people know. Our first watch 2 lasted just over the 1 year warranty period before the contacts refused to charge despite cleaning. We were forced to buy a new watch 3 on Amazon. It began having problems within 6 months. When attempting to get help from Gabb, they informed me that buying the new device added 2 years to my contract. Now I'm stuck with another year and a half of a product that doesn't work.
Business response:
Hi Nolan! We're sorry that this has been your experience. When upgrading from the Gabb Watch 2 to the Gabb Watch 3 while on a contract, the option to renew your contract is given so that an Early Termination Fee is not applied when switching plans. We see that you are currently working with our billing department on this situation. Thank you!
Don't get these phones, they stop working and then they just get disctonued with no opportunity for trade in or upgrade discount unless you sign a contract.
Business response:
Hey Stephanie! We're so sorry about the issues you're seeing with your Gabb Phone Plus. We would love to look more into this for you and see what we can do to provide you with a reliable device. We have reached out!
Have had nothing but issues since purchasing our teens' Gabb+ phone. Had to reset multiple times, have had to call support multiple times, and the GPS continues to fail in locating the phone. Disappointing is an understatement given that this is one of the major features that are supposed to keep our children safe. Had no issues with our younger child's watch and expected the same with the phone. It's not worth the price!
Business response:
Hi Ashlyn! We're truly sorry to hear about the issues you've been having with your Gabb device. We want to help you out and get everything sorted, but we're having trouble locating your account. Could you please get in touch with us through Facebook or Instagram DM so we can assist you further? Thank you!
Not a terrific plan if you have more than one kid. We signed up for two watches and two phones. The watches have to share contacts/ info and one phone is rarely recognized or functioning. Both issues have been an unsolvable problem since the start of our contract in 2022. Disappointing.
Business response:
Hey Jessica! We're so sorry you're experiencing difficulties with your watches and phones. We would love to help with what you're seeing on your end and make things right with you. We have reached out!
We've had to call customer service various times already for charging problems, mic malfunctions, etc. Bummed by overall quality.
Business response:
Hi Joel, we are so sorry to hear you have been having charging issues and mic malfunctions with your device! This is certainly not the level of service we aim to provide, we apologize for any frustration that has been caused. We would like to learn more about this situation and try to help get these issues resolved. We have reached out!
Suddenly just stopped locating the watch. I can't call it. The "Gabb Id" has never worked after hours with IT support. I'm tired of chat support and knowledge articles. Get a phone number and fix your technology! "We have reached out!" How? To who?
Business response:
Hey there! We're so sorry about the GPS and Gabb ID issues you're seeing with your watch. We know it's so important to have these features working properly. We have reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.