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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Everything works fine until you want to cancel the services. I'm trying to cancel for more than one week and didn't receive any response from support, billing, etc...
Business response:
Hi Rudolfo! We are very sorry to hear that you are having issues with getting a response from our billing team. This is not normal, and certainly not the level of service that we aim to provide. We would like to help get this issue resolved and make this right with you. We have reached out!
My actual Gabb devices are great. This parent app however is EXTREMELY slow. It's slow to load, slow to move onto any function you touch. GPS tracking is ok but not great. I think the app itself just need a tech/data refresh. Seems old and out dated with the slowness. It tests my patience more than my children 🤣
Business response:
Hi Alison! We're so sorry to hear you are having issues with our app. We want to help you find a solution, as soon as possible! To ensure we can follow up with you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
Ever since i switched to the Gabb 3 watch, the GPS has not reliable. That is the whole reason I got the watch. The call feature is great, but I need the GPS to work.
Business response:
Hello Cassie! We are so sorry you're having issues with the GPS. We would love to help resolve this problem to provide you with a reliable device. We have reached out!
Not reliable. Unable to locate the new Gabb 3 watch using the app. The GPS is not working. Customer service sent us a new watch but it still has the same problem. The GPS on the previous Gabb 2 watch worked well but had charging issues. Now I feel locked in to this contract for two years with no recourse. Not very happy and wouldn't recommend it.
Business response:
Hi Robert, we are very sorry that your device is having GPS issues! We can imagine how upsetting this may be, this is certainly not the level of service we aim to provide. We would like to learn a little more background into this situation, we would like to get this issue resolved and help make this right with you! We have reached out.
Works ok, but seems glitchy with Gabb watch 3. Gives a message of Gabb ID not available when I try to vote it, even though I can see the ID on my account when I log in to the website.
Business response:
Hi Nate and Jessie! We are very sorry to hear that you are having issues with your Gabb ID, this is not normal for our devices. We would like to try some troubleshooting steps to get this working properly, and help make this right! To ensure we can follow up with you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
My daughter cant call out on her phone. It keeps telling us we need to assign the phone app as her default app. I have contacted tech a week ago and 4 additional times through email and they still have not responded. I want this to work because i love the concept. Just wish IT and customer service was better
Business response:
Hi Sinell! We are so sorry to hear you are unable to place calls on your device! We want to help get this resolved as soon as possible. We've reached out!
On my 4th? 5th? attempts to setup the phone, keep getting stuck at the same wifi setup step. Just spins, event the watch gave up each time. Switched to manual pairing, that somehow was able to get thru the wifi setup step.
Business response:
Hi Luisa, we are very sorry to hear that you are having issues getting your device fully set up! We can understand how frustrating this must be. We would like to get a little more background into the issue that you are seeing and help get your device working right away. We have reached out!
Location sucks
Business response:
Hi Elissa, we are very sorry to hear that you are having issues with the GPS feature on your devices. We can understand how frustrating this must be! We would like to try a few troubleshooting steps with your device to help get this working and make this right with you. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
Android users beware. This app does not have most of the features advertised on the Gabb website (message tracking, call logs, etc.). The only thing we were really able to get is location tracking. Gabb is an iPhone friendly company only, if you have Android, the app is going to disappoint. Luckily, we caught the issues early and contacted Gabb tech support. They conceded the Android app is not full featured and we are in the process of returning the phone. Sad, I really liked it.
Business response:
Hi Jason, we want to extend our sincere apologies for any frustration! Our team is working hard to bring Messenger for parents to Android users. We can't find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this form! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.