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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I've run into about 10 serious bugs during the sign up and configuration process. I had to contact tech support four times to get everything resolved. So far the watch and the app are working welll, but this first impression is giving me low confidence in the overall stability and security of the system.
Business response:
Hi Sean! We appreciate you reaching out about this and are sorry about the issues you have ran into with the product so far. We would love to hear about those issues you had, and see what we can do to improve. We have reached out!
Doesn't connect!
Business response:
Hi Sheree! We are so sorry to hear that you are having troubles with connecting your device! We would love to help take a further look into this with you. We are unable to find an account under this name, so to ensure we can follow up with you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you!
The app just randomly unpaired my phone from my son's.My son rides his bike to school,the only reason he has this dumb phone (which needs to be restarted frequently in order to function correctly)and now I have no way of making sure he makes it home safely.Tried using the IMEI# (found online) but got an error message. I was told by "tech support" I need to have the phone in hand to repair.Totally defeats the purpose of having this phone.Garbage!
Business response:
Hi Nadine! We sincerely apologize for this experience. It is not normal for you to have to frequently restart your device or pair back to it for it to function properly. We would like to personally help troubleshoot this with you to get this resolved. We have reached out!
Unreliable. For an app that's marked towards "peace of mind" for parents, the app sure does have a hard time locating and connecting to the watch. It worked well while we had the Gabb 2 watch (which had charging problems). Now we have the Gabb 3 and it just can't locate the watch. The app says it's because of poor connection to the network. I can't think of any reason why it would have a poor connection suddenly after "upgrading", but it doesn't matter now to Gabb because we're in a contract.
Business response:
Hi Adam! We're sorry to hear about this experience with your device. We would love to help resolve this and make this right. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
The location update is horrible it goes hours without telling me, maybe an update 0n your end would help
Business response:
Hi Cassie! We're sorry to hear this! We would love to help get the GPS working properly. We have reached out. Thank you for taking our call and working to troubleshoot this with us!
I just opened the app again after a few months and once again, my grandson's phone is not paired with my account. This is extremely frustrating and I'm considering just moving away from Gabb instead of having to re-enter all of his contacts after adding the phone back.
Business response:
Hi Mark! We hear you and apologize for this frustrating experience. It is definitely not normal for a device to become unpaired from the MyGabb app without prompting the unpairing. We would love to look further into this and help resolve the issue with you. We have reached out!
Location sharing is horrible!
Business response:
Hi Jaimie, we are so sorry to hear you are having location tracking issues! We are having someone reach out asap, to get this taken care of for you!
Decided to give the phone a try after the horrible watch experience. The speakers barely work and already has spam numbers calling my minor child.
Business response:
Hi there! We are sorry to hear about these issues with your Gabb device! This is definitely not normal for our Gabb devices and we would be happy to help look further into this! To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT .Thank you for your time!
Got an upgrade from watch gabb2 to gabb3 created an ID but can't even log into. Keeps saying something went wrong/failed. Battery life doesn't seem to last. The app seems worse with the gabb3 watch. I've tried to remove the device, reset, and see if we can log into the ID account. Nope. The alarms I have set go off 1 hr prior or 1 hr later! The GPS is worse. Just as the gabb2 watch was doing a fine job tracking, the downfall of the one we received constantly had a black screen and won't turn on
Business response:
Hi Zoua! We sincerley apologize to hear you are experiencing these issues with your new Gabb watch 3. These are not normal and we would be more than happy to look into what could be going on. We will reach out asap!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.