Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,872 reviews

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just one bite

2 years ago

Update: I still have issues with this app. The location doesn't seem to STAY ON which means it states there is something wrong. And no, the phone isn't off. It just doesn't always show location. Kind of defeats the purpose. The locator doesn't work most of the time. Your child is also able to turn this feature off. When i spoke to support about it, there is nothing they can do to make sure it stays on. I find it very odd that a child saftey phone is not able to be controlled by the parent?

Business response:

Oh no! We sincerely apologize for the troubles you've had with the GPS location not working all of the time. We'd be happy to take a look into this for you, but we cannot find your account with this username. Please contact us at https://gabbwireless.com/ and we would be happy to help take a further look into this with you. Thank you.

Venkatram V

2 years ago

Location feature is really horrible. No real time updates takes a while to show my son's location. Many times it fails to locate as well

Business response:

That doesn't sound right! We are sorry that you are having these issues! Could you reach out to our Customer Support team via live chat on our website at https://gabbwireless.com/ .They would be more than happy to help get the GPS location feature up and running for you guys!

Jared Pugh

2 years ago

If you're looking for a childs phone, the Gabb is decent. However, if you're looking to use the GPS tracking feature with Gabb, it is worthless! It will actually locate the phone maybe 1 time out of 15 tries. Don't waste your money. We are going to re-activate our old Gizmo device, which is 10,000 times more reliable! We should have listened to all the negative reviews!

Business response:

Hi Jared! We are sorry to hear that your GPS location isn't working properly. This is definitely not normal for our devices to have these issues and we would be more than happy to help take a look and get this taken care of for you guys. Please contact our Customer Support team at https://gabbwireless.com/. Thank you.

K Marker

2 years ago

Since the update, the app isn't connecting to my child's phone. I can't play a sound or use the GPS tracking.

Business response:

Hi there! We are sorry to hear that you are having troubles with connecting! Our team would love to help take a look into that for you. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running.

Leticia Bench

2 years ago

When it works it's fine but the last few weeks the app won't even open at all so it's completely useless.

Business response:

Hi Leticia! We are sorry to hear you have been experiencing some issues with your Gabb app as of recent. We would love to get that working for you again and will have someone reach out asap to troubleshoot with you!

Shelley Kirk

2 years ago

Once again the location option DOES NOT work. It's fine for a couple of days and then nothing for weeks again. The main reason I purchased this phone was the location services!

Business response:

Hi Shelley! We are sorry to hear about these issues with the GPS location! We can definitely see how upsetting this might be and we would like to help get you properly taken care of. We have reached out!

Erica Hornnes

2 years ago

I can rarely get an accurate location on the phone.

Business response:

Hi Erica! We apologize for any issue you might be having with GPS tracking! We would be happy to help take a further look into this for you guys and get this issue resolved. We have reached out!

Karly E

2 years ago

Doesn't locate properly. App keeps giving errors. Charging not holding. Great idea, but this service is GREATLY lacking. It's supposed to give relief. Instead it gives false trust for my child.

Business response:

Hi Karly! We are sorry to hear about these location and charging issues! We can definitely see how frustrating this must be and would love to help take a further look into this for you guys and get this properly taken care of. Please contact us at https://gabbwireless.com/ and our Customer Support team can help get you all taken care of. Thank you.

sandra muzyka

2 years ago

Awful

Business response:

Hi Sandra! We are sincerely sorry for any issues that you are running into with the Gabb App, we would like to learn more about the issue that you are having! We want to make sure this gets solved for you right away. We have reached out!