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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Tracking doesn't work, just like the rest of the reviews say
Business response:
Hi Edgar! We are sorry to hear about issues with GPS tracking. We can definitely see how upsetting this might be. We have reached out to help fix this issue for you guys!
When you need it to work, it doesn't work or it's buggy.
Business response:
Hi Scott! We apologize for any issues that you might be having with the Gabb app! We would love to help take a look into this for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!
Location used to work with the Gabb 2 phone MOST of the time. Now that we upgraded to the Samsung location rarely works but maybe once a week. The "Play Sound" feature doesn't work at all. Luckily he still gets calls and texts!
Business response:
We're sorry to hear this! We can understand the concern this and would love to help with this by troubleshooting. Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Our Gabb watches only allow 10 contacts, even though the watches claim to allow 24. There is not enough room for relatives and family friends. Very frustrating. A lot of people have problems with the GPS, but it has been pretty reliable for us.
Business response:
We are sorry to hear you are having this problem and would love to troubleshoot this with you! Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Locate feature does not work.Essentially you can't track the device. That's the only reason to even have this app and it doesn't work. Tried it at least 50 times over the last 2 months and it hasn't worked a single time. Update: support had me delete and then re-add the device. Tracking worked...for a day or 2. Now im back to where it was before. Does not track. Will get updates about leaving a zone (home, school, etc) hours after it happens. Worthless app that never works
Business response:
Hi Adam! We are so sorry to hear you are having troubles with tracking the watch, this is not usual for our device/app! We have reached out to help troubleshoot this issue and get your tracking working properly!
Useful kids watch/phone. Useless tracking device function... don't let them sell you on that.
Business response:
We're sorry to hear this! We can understand the concern this and would love to help with this by troubleshooting. Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Very frustrating experience. I did some research and I liked the idea of this phone, but after paying over $200, I am not happy. The brand new phone came and I was unable to upload any of the 4 apps onto the phone. Customer service was not extremely helpful until they determined the new phone needed an update...like within an hour of receiving and activating. Now, my child is on a field trip and the app cannot locate the phone. I am texting and calling my child so I know the phone is on with svc
Business response:
Suzanne, we sincerely apologize for any troubles caused during this experience. We want to make sure you get taken care of and that your child's device is working as it should! We will have someone reach out right away!
The location on this app rarely works. 95% of the time it can't find the phone. It is something in Gabbs system because it comes and goes on its own. For 3 weeks it did not see the phone even though I was holding it in my hand at the time. Then out of no where it just started to work again. After a little while it stopped again. Extremely unreliable.
Business response:
Hi Rich, we are very sorry to hear that you are having this issue with your device! This sounds extremely frustrating, we would like to help troubleshoot this issue and get some more background into what has been going on. This will help us make sure your location gets working how it should and is reliable for you! We have reached out!
Unreliable tracking and extremely delayed notifications of my child's Gabb Phone. It's constantly not finding my child's location and saying the phone is off or has poor coverage. I know the phone is in an area with an excellent signal, as well as my child can make and receive calls and texts. Also when my child leaves a trusted area that we have setup the notifications take 30 minutes to 1 hour to notify me. This is unacceptable. Our 5-year-old Gizmo watch is much more reliable!!
Business response:
Hi Jared! We apologize for any frustration this has caused! This is not normal for our devices and would love to help get your device working properly. Unfortunately, we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.