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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The location services sometimes don't work. The step counter (on both the app AND my children's watches) is faulty. Sometimes a several-hour delay from when my kid texts me to when my phone receives the text. 3e Watch battery life is not great. We've used Gabb for almost 3 years now and there have always been problems with the app AND devices. We might switch services after our contracts are up. That's a long time to have unfixed issues.
Business response:
Hi Ashley, we’re so sorry you’ve run into these issues. You deserve a better experience. We truly appreciate your feedback; it helps us continue improving both the app and our devices. To help us look into this further, please send feedback through the app (App Feedback) or DM us on Facebook or Instagram and mention your review.
Awful, just awful. My wife cancelled this service after the 1 year contract because the product was worthless and never held a charge. Our daughter barely ever could use it, and that's after getting 3 replacements. Their billing barely ever works on their end. Every part of this company is low quality. This company is now reactivating our account and trying to charge us a monthly payment after we received our final bill and confirmation.
Business response:
Hi Cody, we’re so sorry for the frustration and the experience you had. This isn’t what we want for anyone. We’ve reached out and would love the chance to help resolve the issues and make things right.
Wow, the having no friends starter kit !!
Business response:
Our approach is all about giving kids a safe space to stay connected while building independence. If you are having any issues with the app feel free to send us a DM on Facebook or Instagram, and we would be happy to assist you.
Product and service was worthless. I had a 1 year contract, cancelled it after and somehow after receiving the final bill it switched from being a closed acct to being active again and they're trying to charge me $10 a month. This is criminal. if I try to talk to someone, its AI and it knows nothing and can help with nothing. This service has been nothing but a complete disappointment. I will tell every single family I know that they should switch to Bark.
Business response:
Hi Erica! We're so sorry your watch randomly turns off and the battery drains quickly, that is frustrating! We would really like to assist in getting this resolved for you. We reached out!
Gabb location NEVER works. The overall idea would be good if it worked.
Business response:
Hi Jertharra! We're so sorry to hear the location isn’t working the way it should. We know how important reliable location updates are for your family’s peace of mind. We've reached out directly to help troubleshoot and take a closer look at what might be going on.
Editing again: Location service down again 4 days straight now, just when I thought it was on a reliable streak. All apps are up-to-date. Logged out and back in. Restarted both phones. Just no location updates for no logical reason. The "Play Sound" is nice when he misplaces his phone in the house. He gets calls and texts, which is all he really needs while away from home! I like the flagged text features and of course the locked browser and apps.
Business response:
Thank you for your updated review! We're glad features like Play Sound and flagged texts help. We're sorry for the location issues; that's not the experience we want. Please send feedback through the app (Menu > App Feedback) or DM us on social media. Your input helps us improve and resolve things faster!
like seriously? the app has a bug and won't open.
Business response:
Hi there! We're sorry about the app issues. A fix is on the way and should reach your MyGabb app within 24 hours. In the meantime, try restarting your Gabb device and logging out and back into the app. Please reach out to us via Facebook or Instagram DM's if you're still seeing these issues.
I just got this phone for my child today, but when trying to open the MyGabb App it keeps crashing. I've tried deleting the app from my phone and reinstalled, but its still not working.
Business response:
Hi Christina, thanks for letting us know. We’re sorry the app is crashing; it’s frustrating, we get it. A fix is rolling out soon, so please check the Play Store for updates. If it still crashes after updating, please send feedback via the app (Menu > App Feedback) or DM us on Facebook or Instagram. We’re here to help!
App used to work ok, but now it crashes immediately upon opening. I've tried clearing the cache, clearing storage, and reinstalling all to no avail. had my wife confirm on her phone, and she had the same results. both phones are different, and both were working yesterday. It's probably some sort of service wide outage, but the app should indicate that instead of just crashing.
Business response:
Hi Dan, Sorry to hear the app is crashing. We know how frustrating this is. It seems to be a wider issue, and a fix is rolling out soon. Please check the Play Store or App Store for updates. If possible, please send feedback via the app (Menu > App Feedback) or message us on Facebook or Instagram. Thanks for your patience!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.