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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
GABB watch is a worthless peice of junk that will not work the majority of the time. Calls and messages don't go through. Tracking almost never works. If my kid needed to call me in case of an emergency the call wouldn't go through. I'd like to hear from GABB. I see your ratings. Why is nothing being done to improve your product? Or is it just a money making scam to begin with? Your prey are the parents who want to help keep their kids safe.
Business response:
Hi there, we’re really sorry for the frustration. This isn’t the experience we want for your family. We understand how important reliable calls, messages, and location are. Please reach out via the MyGabb app (Menu > App Feedback) or send us a DM on Facebook or Instagram and mention your review, as we don’t have your account info here.
I love the concept of this watch. But the location for my daughter has been stuck for 7 days now. This makes the Gabb watch essentially useless.
Business response:
Hi Remi, we’re really sorry you’re experiencing this, especially since the location hasn’t updated for so long. We completely understand how important that feature is, and this isn’t the experience we want for you or your family. If it’s been stuck for several days, that’s definitely something we want to fix right away. Our team has reached out.
having hard time adding contacts (always says try again later) it only refreshes location every 15 min (unacceptable for kids on the go) by the time my kid gets home the location says he's almost a mile away. not happy I could use life 360 for free and get better location info. I gave 2 stars because the phone and texting are the only 2 things that's worth having the watch for
Business response:
Hi Amy, we’re really sorry you’ve been dealing with this. We know how frustrating it is when contacts aren’t working, and the location isn’t updating as expected. Location typically refreshes about every 15 minutes, and factors like signal strength or being indoors can impact accuracy. Our team has reached out.
Continue to have nothing but issues, stay away from the service. I'm listed as a parent on the account, can't text or reach my child. haven't been able to for months. agree can't reach me, I can't reach her. Support is useless. wish we would have never bought the device, it's a scam. GPS is so inaccurate as well. can't count on this.
Business response:
Hi Ben, we’re sorry for the frustration with location updates and the app crashing. We know how important accurate tracking is for your child’s safety. We’re working to improve both and apologize for the chat issue. Please send feedback in the app’s “App Feedback” section or DM us on Facebook or Instagram with your review so we can help quickly.
absolute junk. tracking barely works, steps have never worked, today it crashed requiring complete reset.
Business response:
We're sorry to hear you're having trouble with the GPS and other features! This shouldn't be happening and we would love to assist and help provide you with a reliable device. We're not able to find an account under this name. Please DM us on Facebook or Instagram and mention your review so we can make things right with you. Thanks!
GPS location NEVER WORKS
Business response:
We're sorry to hear this! We would love to assist and help provide you with a reliable device however, we're not able to find an account under this name. Please DM us on Facebook or Instagram and mention your review so we can make things right with you. We hope to hear from you soon!
Location needs to work consistently and accurately.
Business response:
Hi Cynthia! We are truly sorry to hear that you are having issues with the location on your device and its consistency. This does sound very frustrating! This is certainly not the level of service we aim to provide. We would like to learn more about the problems you are seeing to help make sure this gets resolved! We have reached out directly.
location data does not work, asks to turn on location even when it has permissions. The main reason we got Gabb was for the tracking feature, but it is completely useless!!! I'll be canceling as soon as my son gets back from this school trip. gabb is straight TRASH!
Business response:
Hi Phillip, we’re really sorry you’re dealing with this. We know how frustrating that is. When the app asks to turn on location, it can be a syncing issue. GPS can also be affected by buildings or indoor use, causing temporary “drift,” but it should correct in open areas. We’d like to take a closer look. Our team has reached out.
The app was broken for months, random people can still contact my daughter, I don't have nearly the oversight I had on other services. They did work with me for two months to fix the app. I would not recommend the service.
Business response:
Hi Matthew, we’re really sorry this has been your experience, especially after working with us for so long. We understand how concerning this can be. With parent-managed contacts in Gabb Messenger, only approved contacts can reach your child. If it’s set to child-managed, they can add contacts directly. Our team has reached out to you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.