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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Thought everything was great for about a month! Now my child cannot get calls or texts from their father. Spent an hour with customer service, who finally admitted this is a known issue, but they didn't bother telling anyone about it. It is still not resolved. They don't know how many people it affects or how soon it can be fixed, and were completely unconcerned with the thought of a kid standing outside waiting for a ride, unable to get the call or text saying who will be there and when.
Business response:
Hi Laurel, we are truly so sorry to hear that you are having some issues with your device's service. This is certainly not the level of service we aim to provide. We would like to help make this right with you as soon as possible and learn more about this situation! We have reached out!
Useless. Hard to setup. Constantly shuts off for overheating. 33% of ours don't turn on anymore. Worst is we'll be 45 minutes into a drive when we get notified that our kids have left the geo fence. At the park trying to call the kids and mostly get "this call can't be completed..." Then they have the hubris to want $40/line to cancel something that doesn't work. We were lucky to get them on a discount weekend, but now we're stuck having to get new devices and pay for two services.
Business response:
We are sorry this has been your experience! There are things we can do to help resolve these issues. We want to make things right with you and just reached out. We're excited to chat with you!
Quiet time freezes so you can't make changes or turn off and on
Business response:
Hi Cami! We’re sorry to hear you’re having trouble with Quiet Time. We know how important it is for everything to work smoothly, and we’d love to help. We’ve reached out to you directly to help.
Update:changing to two stars as their support is very proactive and quick. Reamins to be seen what ultimate outcome is. Don't do it. It's just a pain. Watch works ok sometimes. Since I have had it in the last year, I had to replace it once, reset it twice, and the latest issue watch reset itself and now won't activate. The app is just not great, and neither is the products that go with it. Save yourself some pain and time and find something else.
Business response:
Hi Matt, we’re sorry to hear about the issues you’ve experienced with the MyGabb app and the watch. This isn’t the experience we want for our customers, and we’d like to help resolve these concerns. We’ve reached out to you directly to help further. Thank you for bringing this to our attention.
Such a disappointment. The GPS seldom works, you can't see what your kids are texting, customer service is a joke if you want to cancel your plan you will never get ahold of anybody. Parental settings don't work to limit time. DONT USE GARBAGE GABB!
Business response:
We apologize for any inconvenience you have experienced with the GPS or our customer service. We have our website chat, DM's, or phone support - we are here to help you! We are unable to locate your account, please contact us through Facebook or Instagram DM's so we can investigate further.
Kids devices are saying they are offline. We have had so many problems with the have watch and updates that do not help. This is a watch for safety and I can't even track my kid. What's the point
Business response:
Hi Kristen, we are so sorry to hear that you are having so many issues with your Gabb Watch! This does sound very frustrating. We would like to help make this right with you! If you could, please reach out to us via Instagram or Facebook DMs so we can look into this further and work toward a resolution.
Gabb watch is awful. We have had nothing but trouble from messages just stopping working and only solution is to factory reset everything, then set it all up again, fix that issue then location no longer works. The only reasons to use this watch don't function reliably. We are going to have to take the "L"on this and switch to something else.
Business response:
Hi Jason, we are so sorry to hear that you have been having issues with your Gabb Watch and service. We are truly sorry that you are needing to factory reset the device. We would like to get a little more background info into this and help make this right with you! We have reached out.
This watch and app are very buggy. Rarely tracks location, needs to be reset every month or so. Really disappointed in the watch and app performance all around.
Business response:
Hi Stephanie! We apologize for the issues you're experiencing with GPS tracking and the glitching. We would love to help however we have multiple accounts under these names. Please DM us through Facebook or Instagram so we can help and make things right with you. We look forward to talking to you there.
Don't do it. Just a pain. Watch works ok sometimes. Since I have had it in the last year had to replace it once, reset it twice, and latest issue watch reset itself and now won't activate. The app is just not great and neither is the products that go with it. Save yourself some pain and time and find something else.
Business response:
Hi Matt, we’re sorry to hear about the issues you’ve experienced with the MyGabb app and the watch. This isn’t the experience we want for our customers, and we’d like to help resolve these concerns. We’ve reached out to you directly to help further. Thank you for bringing this to our attention.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.