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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The app sucks. The watch sucks. Customer service is so friggin slow. We have had this for 6 months and have had to force update apps and factory reset the watch multiple times already.
Business response:
Hey Dorrie! We’re really sorry you’ve had such a frustrating experience. That’s not the level of reliability or support we aim to provide. We’d love to learn a bit more and help get things working the way they should! We’ve reached out to you directly to assist, and we’re here every step of the way to make it right.
I also can no longer add contacts which is a major problem when you need your child to have communication with the adult that's in charge of them
Business response:
Hi Bethany, thank you for sharing your experience, and we're sorry to hear about the contact issue. We understand how important it is for your child to stay connected, and we apologize for the frustration this has caused. We’ll be reaching out to resolve this.
GPS no longer works effectively. I have to restart everything multiple times to get it to update the location which is unfortunate as the GPS Capabilities are the reason we got the watch in the first place.
Business response:
Hey Ashley! We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly
got a new watch for my daughter and have nothing but issues since the day it arrived. Just one thing after another. primarily that it keeps forcing a factory reset every month or so. so then I have to go in and set everything up over and over again, including inputting each contact. never again will I use a gabb product.
Business response:
Hello, Megan! We’re so sorry to hear about your experience and truly understand how frustrating this must be. We'd love to help make this right, but we weren’t able to locate your account. Please send us a message on Facebook or Instagram so we can assist you directly. We're here to help!
terrible app
Business response:
Hi Stephanie, we're sorry to hear about your experience. That’s not what we aim for, and we’d love to help make it right. We've reached out directly and are here to assist however we can.
The updated app doesn't work well. I can no longer manage contacts for my kids' watches. When I click on their contacts, it says unable to view contacts at this time, please try again. When I try to add a contact, it gives me errors. When we're done with our contract commitment, we went stay with Gabbi devices. It hasn't been a great experience with both the app and issues with devices.
Business response:
Hello Lauren, thank you for your feedback, and we’re sorry for the issues with the updated app. We know how important contact management is and are actively working on a fix. We appreciate your feedback and will be reaching out to you directly.
nothing but issues! first they say it's the watch, then the app, then the website. If all of the things are having issues, perhaps work on creating quality software vs trying to expand customers far beyond what you are capable of providing support for. Dozen and dozens of calls. Wait in 15min que for them to transfer you to actually support then get a message to call back later because they cannot accept your call at this time, call drops, or after 1.5 hrs in que it say we we are now closed 🤦♀
Business response:
Hi Kalynn, we’re sorry for all the frustration you’ve experienced. We understand how difficult it is dealing with issues across the watch, app, and website — especially with long wait times. We’ve reached out to help and are here to support you. Our team is also working hard to improve both our software and customer service.
issues with my nieces phone watches. it's not charging properly and they can't use the watches for games or calls. this goes on every other week
Business response:
Hi, Shia! We apologize for any issues you might be having! We would love the chance to fix this for you, but are unable to find an account in your name. Could you please send us a DM on Facebook or Instagram with details of what you are experiencing? We look forward to getting you up and running.
the gps feature is a necessity for locating my teen.. it worked great for a month or two... we have had the acct for 2 years in the last 6 months it never works I have to delete the phone and reload .. it will work for an hour and disconnect
Business response:
Hey, Mike! Thank you for taking the time to share your feedback. We are sorry to hear that the GPS is not working properly. This is not the type of experience we want for our customers. We have reached out to you directly to help.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.