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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
new update is trash. none of the controls work anymore, zero updates for when my kids leave safe zones, the interface looks cheap and can't add contacts to my kids watch. lost a ton of features on the phone too
Business response:
Hi Chelsey, thank you for sharing your feedback. We’re truly sorry to hear that you're encountering issues with the new update. We understand how frustrating it can be when important features aren’t working as expected. In the meantime, feel free to reach out to us via direct message on Facebook or Instagram, and be sure to mention your review.
Gabb in general is a great idea, but, perhaps rushed to production without thorough testing. We have three watches for our kids and have replaced all of them at least once due to hardware malfunctions. On top of that headache, there are constant software glitches that need worked around. My kids are seemingly constantly complaining that their watches aren't working properly. I'm currently, as I write this, trying to solve issues with two of the watches. If looking, consider other options.
Business response:
Hi Tim, thank you for your feedback. We're sorry to hear about the issues with the watches and understand how frustrating this can be. We’re constantly working to improve our products, and your feedback is invaluable. Please DM us on Facebook or Instagram and mention your review. We're here to help and appreciate your input!
Update - We received our refund and and the initial frustration is gone. Thank you! - This company is shady. They make canceling difficult, then continue charging you for service even though you're not using it. Then, they refuse to refund your money after they've charged you beyond your cancelation request.
Business response:
Hi Ashley, we are so sorry to hear about this experience you had while canceling your lines! This is certainly not the level of service we aim to provide. We would like to take a deeper look into this for you and try to help make this right as quickly as possible. We have reached out!
Customer service sucks. I ordered 2 watches. Within 3 days one of them the screen wouldn't cut in unless you restarted the watch. I did the chat 3 times with customer service. Every time they asked me to do the SAME EXACT STEPS. Never worked. The last time I spent 3 hours communicating the issue, sending pictures, talking in the chat.. The chat rep STILL asked me to do the same exact steps I had already done. Over a week later and STILL no replacement device. I'm paying but can't use it.
Business response:
We're so sorry this has been your experience. We want to make things right with you and provide you with reliable devices! We've just reached out.
location won't work. I love the idea of the watch but have been having so many issues with phone calls and location. it's been updated and has been charged. I haven't had her location update since Feb and have tried multiple times with no success. I'm hoping this issue gets fixed or we will have to jump to a different "safe" watch.
Business response:
Hi Chelssie! We’re so sorry you’ve been dealing with issues with location and phone calls. This isn’t the experience we want you to have. We’ve reached out to you directly and would love the chance to help get everything working again.
They keep deleting our watch data. Now the watch can no longer receives incoming calls or texts despite those numbers being allowed. Even my number as the parental account it's paid to won't ring through. They pushed a software update for the watch that deleted the pairing to the app. Then when logging back in with Gabb ID, no data was there even though it had been stored by following directions. I had to re-input ALL phone data manually for a 3rd time since December (almost once a month).
Business response:
Hi Greg! We’re so sorry you’ve had this experience. That sounds incredibly frustrating, especially with how often you’ve had to re-enter everything. We’ve reached out to you directly and would love to help get things working as they should.
watch never locate, could restart device and still nothing. this happens all the time so what's the purpose of the app if it doesn't work
Business response:
We're sorry about the GPS tracking not updating for you. There are things we can do to help with this problem however, we're not able to find an account under this name. Will you please reach out to us through Instagram or Facebook Dm's so we can help resolve this issue? We look forward to talking to you there.
This company is shady. They make canceling difficult, then continue charging you for service even though you're not using it. Then, they refuse to refund your money after they've charged you beyond your cancelation request.
Business response:
Hi Ashley, we are so sorry to hear about this experience you had while canceling your lines! This is certainly not the level of service we aim to provide. We would like to take a deeper look into this for you and try to help make this right as quickly as possible. We have reached out!
I am really disappointed in this app. Many, many times I have tried to locate my kids phones and it can't locate them. What is the point of having the app if you can't locate them? It will say maybe phone is on airplane mode, or turned off, or low signal and it never is. Other times it works great and I can locate them easily. But it seems whenever I really need to locate them, I can't. Edit: Gabb reached out to me and fixed the problems. I really appreciate it.
Business response:
We're so sorry to hear you're having trouble with the GPS tracking! We know how important this feature is and there are things we can do to help. We have just reached out to resolve this.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.