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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Expecting the Gabb Watch to work as advertised is the minimum expectation. It can't even do that. The reliability is questionable, which makes it useless. We've encountered issues with GPS tracking (no updates for days), texts and calls not going through, and now contacts and messages menu on watch is blank. The guardian contact does not even show, so the watch is useless - it cannot make or receive calls or texts. We have paired and unpaired and done all the recommended actions. Infuriating.
Business response:
Hi there! Thanks for your feedback. We’re sorry to hear about the issues with your Gabb Watch and understand how frustrating this must be. Please reach out via DM on Facebook/Instagram and mention your review so we can help!
Worst service ever. We upgraded to Gabb Watch 3 after my daughter cracked her old one. It took hours just to pair the new device. Then within a month, text messages stopped working entirely. Customer support told us to factory reset the watch — now it won’t pair at all. We’re done. Switching to Fitbit for kids.
Business response:
Hey, Dan! We’re so sorry for the frustration you’ve experienced. This isn’t the experience we want for our families. We’re reaching out to you directly to see if there’s anything we can do to help resolve this. We truly appreciate your feedback and would love the chance to make things right.
update: seems to be working after a factory reset. suddenly stopped updating location, now the app will not recognize when my child's watch is on. customer service is blaming android saying it can't "see" the newest version on the app.
Business response:
Hey, Victoria! We’d love to learn more and help make things right. We are working to resolve this issue now. We have reached out directly to provide additional support if needed.
I am so ready to drop this phone, service, and app into the toilet! The notifications are garbage (there's been 28 "entered" today for 1 "left"), often runs out of "data" (despite having wifi access but no internet). I can't imagine the kinds of arguments & turmoil that happens b/w parents & their kids over inaccurate tracking. I've been in the exact same room with my kid's ph (as in within my line of sight), & get repeated notifications that they've "left" & "entered"!! UGH!
Business response:
Hi Jane! We're sorry to hear things haven’t been working well. That’s not the experience we want for you, and we’d love to look into it further. Please DM us on Facebook or Instagram and mention your review. We’re here to help!
Gabb Watch 2 - no longer works with app (or beta version)
Business response:
Hi Sarah! We're really sorry to hear you're having a frustrating experience with the Gabb Watch 2. That’s definitely not what we want for our users. We’ve reached out directly so we can better understand what’s going on and help make it right. Thank you for your feedback. We’re here to help!
This app has worked better previously, but currently, we have had GPS issues and app to watch syncing problems. My biggest complaint is the contacts I've added on the gabb app for my kids' watches are not syncing to the actual watch. Both of my kids can't even call me or my husband, so basically, their watches are useless right now.
Business response:
Hi Alicia, We're truly sorry to hear about the issues you've experienced with your watch's GPS and syncing functions. We understand how frustrating that can be, and we’d be more than happy to get this resolved for you. A team member will contact you shortly to assist and ensure everything is taken care of. Thank you for your patience!
DON'T USE THIS SERVICE! This is a huge safety risk. The GPS service is the whole reason why we got this phone and now we can't locate our son!!! Support is not helpful. They can't tell us where our son is and said to restart his phone and try again. HES NOT HOME? The phone gets massive amount of spam texts even after changing the number. Also conversations that look like a drug dealer previously had the number. They throttle the data. It's just a giant mess. We'll be looking for an alternative.
Business response:
Hey, Jonathan! Thank you for sharing your feedback. We are so sorry to hear you have had some issues with the GPS feature and spam calls on the device. Please DM us on Facebook or Instagram and mention your review. We’re here to help!
Been a customer for 3 years. We used to love the service but had some major issues within the last 8 months . We upgraded to a newer Gabb phone that was bought from Gabb directly and it's been downhill ever since. GPS would place pins somewhere other than the true location. Gabb music works when it wants to work not when you want to use it. The parent Gabb App keeps signing out and alerts are on a huge delay or don't come at all. Looking for a new provider because it has been enough.
Business response:
Hi there! We're sorry to hear things haven’t been working well. That’s not the experience we want for you, and we’d love to look into it further. Please send feedback in the app by tapping the menu icon and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. We’re here to help!
We've had this service for years and it seems like, similar to everyone else, the location services just don't work anymore. With the number of complaints you would think it would be a priority. When will that be remedied? I don't need an apology, just when I can expect a fix.
Business response:
Hey, Tiffany! Thank you for sharing your feedback. We are working to resolve this issue now. We have reached out directly to provide additional support if needed.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.