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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had to update the app and then couldn't be added as a Guardian and lost my daughter's device pairing until I reinstalled the app. We have had to replace the watch twice as well. Tracking the location rarely updates anymore as well, and when it does, it takes forever. I have lost faith in this product because I am increasingly convinced if we ever truly need it to work, it won't.
Business response:
Hi Jonathan! We’re sorry to hear about your experience. We understand how important reliable location and Guardian access are for peace of mind. We’ve reached out to you directly so we can take a closer look at your account, troubleshoot the issues, and work toward a resolution together.
gps is important and it doesn't work correctly. it's very frustrating to need to know where they are and gps gives a worthless address
Business response:
Hi Mary! We’re sorry to hear you’ve been experiencing issues with GPS. We know how important accurate location updates are for peace of mind. We’ve reached out to you directly so we can take a closer look at your account, troubleshoot, and work toward a resolution together.
Tasks don't sync, I can't approve when my child completes one. Very frustrating as this task and pet app feature is why we got the watch.
Business response:
Hi Rachel, we are so sorry to hear the task and pet app features aren’t syncing; that’s definitely not the experience we want for you. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can help troubleshoot.
Frequent issues with saving focus modes and entering in new safe zones.
Business response:
Hi Michaele! Thanks for sharing your experience. We’re sorry you’ve run into issues with Focus Modes and Safe Zones. These features are so important, and we’d love to help get them working as they should. We’ve reached out to you directly to troubleshoot and work toward a resolution together.
The parent app has been nothing but a pain in the rear, to put it mildly. I've had the phone for 3 days and the parent app (My gabb) is so horrible that it makes the child's phone operation mediocre. App is laggy, hard to use, constantly glitching, never does what it says. I tried uninstalling but nothing is better. Looking at these comments everyone else is having the same issues. I might need to switch to a competitor since it doesn't seem Gabb is trying to resolve its problems.
Business response:
Hi Brea! We’re so sorry to hear about your experience. We know how important it is for the app to run smoothly. We’d love to understand more about what’s happening and work toward a fix. Please send Feedback through the app (Menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can take a closer look.
I guess when updates come up, always logging my wife and I off the app, and having to now update account and need IME/SN from back of box which we threw away months ago. Daughter is at a friends and we were going to see if she was there and her phone is not connected to the app. So useless! This app and phone is a pain at times! Also the kids find ways around the security. They can call a friend and have the friend do 3-Way, and also have friends to send pictures to them off the internet. Ughh!
Business response:
Hi Allen, we're really sorry for the frustration. We know how important it is to stay connected with your child, especially in moments like that. We also appreciate you sharing the workarounds your kids have found. This kind of feedback helps us improve. We've reached out directly and are here to help resolve this as quickly as possible.
Almost up with the 2 year contract and will not be renewing. Fixes and troubleshooting instructions on the website have gotten better, but the disruptions in service and usability of the watch are not worth it.
Business response:
Hi Rebecca, we’re sorry to hear about your experience. While we’re glad our support has improved, we understand the frustration with ongoing service issues. We’ve reached out and would love the chance to make things right.
a failure of an app, refuses to locate my daughters phone, even when she is right next to me, instead I get a message that her phone may be in a low service area (lie) or her battery is low (lie). Funny how it is never THEIR fault. if this isn't fixed soon,then Gabb serves no purpose and I will find more reliable service elsewhere
Business response:
Hi there! We’re sorry you’ve run into issues with location in the MyGabb app. We know how important this feature is. Please send Feedback in the app (menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can better understand and help resolve this.
EDIT: 8/26/25 Still does not show location in real time. Right now, shows location in different place than where she is for the last hour and hasn't even been. EDIT: Did factory reset per tech support. Still having issues! Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,015 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.