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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Completely useless now. It just went through some update and disconnected both of my children and my self from the app. My wife has the master account and she can still see me and has me selected as guardian, but that is meaningless. I have no access. one of my children has been removed from the account and the other, we can see (in my wife's app) but cannot do anything with. my daughter's watch is now stuck in focus mode because we cannot access it via the app to turn that off. garbage.
Business response:
Hi Daniel! We’re so sorry for the frustration this has caused. We’ve reached out directly and would really like to help look into the issues you mentioned and make sure everything is working as it should. We appreciate you bringing this to our attention and hope to connect soon!
everything was fine until one day, it wasn't. one device is visible but the other just disappeared. logged in and still nothing. going to try to uninstall and reinstall. (pixel xl 8)
Business response:
Hi Joel! We're sorry about the issues you're experiencing with not seeing your second device in your app. We would love to look into this more. We've just reached out to help!
Buggy. Will not update the kiddos location. I get kicked from the app as a guardian.
Business response:
Hi Jonathan, we are sorry to hear you’re having trouble with location updates and staying connected as a guardian. This isn’t the experience we want for you. Please send feedback in the app by tapping the menu icon and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. We’d love to help get this resolved quickly.
Nothing works after the latest update. Can't add text presets, review tasks, add tasks, basically nothing but see where the device is in the world and how much battery life it has.
Business response:
Hi Sean! We're deeply sorry to hear about the issues you've been experiencing. This isn't what we aim for in providing customer service. We will be reaching out to you directly to get this taken care of.
Worst yet. This app keeps getting worse. The Beta was bad and now this. Forget about using the tasks.
Business response:
Hi Chad, We're sorry to hear about your experience and frustration with the app, especially around the tasks feature. That’s not what we want for our users. Your feedback is important to us, and we’ve reached out to you directly to learn more and offer assistance.
July '25 update has essentially nerfed this app. I'm a "Guardian" attached to my daughter's Gabb 2 watch and can no longer initiate live tracking (at least not that I can find). They removed the display of the device's phone number (why?). It's been years of people asking Gabb to have multi-parent primary accounts and that's still not a thing - something any basic app focused on kids parental controls should have. I think I may have also stopped receiving low battery alerts after the update.
Business response:
Hi Jason, we're sorry the recent update has affected your experience, especially with such important features. We truly value your feedback and want to help make things right. Please send us feedback through the app (Menu > App Feedback) and DM us on Facebook or Instagram and mention your review. We're here to make this right!
app never updates changes. rarely works.
Business response:
Hey, Ashley! We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
Every time the app or watch receives an update, my watch unpairs, loses the ability to be recognized, or straight up disappears from the app. Today, it happened again with the latest app update and refresh. Sometimes I can fix it, other times it just won't work and takes over a week to be fixed. Most of the time, I just have to try again once a day until it finally works. I will not renew after my contract is up.
Business response:
Hey, Jessica! We’re so sorry to hear this. We know how important those features are. Our team has reached out to you directly to help get things back up and running ASAP. Thanks so much for your patience—we’re here to make it right!
Everything worked fine for 2 years, but the updated app no longer connects to my child's Gabb 2 watch. Customer service was not helpful. They no longer sell the Gabb 3 watch, so we're looking at other kids watch options.
Business response:
Hello Julee, thank you for being with us these past two years. We’re sorry for the trouble you’re having with the app update and your Gabb Watch 2. This shouldn’t happen, and we want to help. We’ve reached out to you directly to resolve the issue.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.