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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The watch worked pretty well in the beginning but now it's having GPS issues and not locating where our daughter is most days and constant issues with calls going through as well. It will say it's off through the app but when we check the watch its on and has almost full battery, pretty disappointed.
Business response:
Hi Monica, we're so sorry about the GPS and network issues you are having with your watch. That is so frustrating. We would love to get this resolved for you. Could you please send us a direct message on Facebook or Instagram so we can help!?
Do NOOOOOT be taken by this company. We are on month 2 of service and absolutely regret having bought into this trash scam company. Their operating system is absolute junk. And their tech support is worse!!!! This company is just stealing our money. Our kid can't call us when they want and vice-versa! Tracking is even worse. Half the time, we don't know where our child is. Tech support is absolutely NO help!!! DON'T DO IT, You WILL REGRET IT!!!
Business response:
Hi J.L, we are sorry to hear that you have been having some issues with your device. This is certainly not the level of service we aim to provide! We would love to look more into this for you and help resolve we cannot find an account under this name. Can you please contact us through Facebook or Instagram DM to help make this right? Thank you!
I wanted to find my son's phone. I have the Gabb Messenger app for flagged messages but that didn't seem to have the GPS info (neither does the website) so I downloaded this. When I logged in, it wanted me to add a device because it could not load the device already attached to my account. I spent a long time trying to add the device but was not able to. Overall, Gabb has been a disappointment, and cost a lot more than my regular service.
Business response:
Hey there! We apologize for the issues you're experiencing with your device and getting it added to your MyGabb app. We would love to help however, we are not able to find an account with this name. Will you please reach out to us through Facebook or Instagram DM? We look forward to talking to you through there.
I wish I could give zero stars. I have an issue so often with the watch I already know all of the steps customer service is going to tell me to do when I contact them and the ONLY solution is resetting the watch completely which is so time consuming to do. Now the watch is not charging correctly and I'm told it's a $40 replacement fee even though I've been paying for a warranty for almost a year?? I can't wait to get out of this contract.
Business response:
We apologize for the constant issues you're having with your watch. We want to make things right with you and help where we can. We have just reached out to look more into this!
Worst thing I've ever spent money on!!..the watches are garbage, made from garbage materials, with garbage signal. Do not waste your money on this junk. If you're just getting these then return them immediately and go somewhere else. 9 times out of ten the service can not find the watches which is the whole selling point of their service and the one time it will actually find it is if you restart it several times first. Locked into a worthless 2 yr contract that I will not finish paying on!
Business response:
Hey Cory! We're so sorry about the GPS issues you're experiencing. We know how important this feature is and we would love to help provide you with a reliable device. We have reached out to help!
It rarely locates and often show my kid in spots he is no where near.
Business response:
Hey Adam! We're so sorry to hear the location is giving you issues. We would love to look more into this for you and help resolve this however we cannot find an account under this name. Can you please reach out to us through Facebook or Instagram DM so we can make things right with you? Thank you!
Location rarely updates even when forced.
Business response:
Hey there! We're sorry to hear about the issue with your location updating. We would love to help with this! We have just reached out.
This has caused our home more frustration than anything. App does not update or notify properly, products are trash, and service (customer and product) is terrible. You also can't have 2 parents with access to devices. Not useful.
Business response:
Hey Rachel! We are so sorry to hear that the app has been giving you so much trouble and that your experience with customer service was so disappointing. This is not the standard we strive for and would like to make it right. We have reached out to you directly.
Horrible experience. App won't pair to "upgrade"devices then Gabb won't refund upgrades and charges early termination fees. Really a company with bad customer service and policies that are not consumer friendly even when devices sold won't work.
Business response:
Hey Jeremy! We're so sorry you've had trouble pairing your device and the negative experience with our customer service. We would love to look more into your situation and make things right with you however, we have multiple accounts with this first and last name. Will you please reach out through Facebook or Instagram Dm's ?
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.