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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Location service on the watch is terrible. Today it told me my child had left school in the middle of the day. I tried using the locate option to see where my kid was and it simply couldn't find her. Eventually I called her and she said she was fine. Things like this happen all the time. It says the watch is in some random place and then can't use GPS to update the location. All it's good for is calling and texting which is not why I bought it. I am looking into a different service.
Business response:
Hi Hillary! We are so sorry to hear this is happening with your device. We know how important a proficient GPS tracker is for our children and peace of mind. We want to help get this resolved for you as quickly as possible. We hear you and would like to make things right with you. We have reached out to your directly.
Good idea with poor execution. You're only able to have one primary contact to manage the actual account so that means only one parent can actually do anything useful. Also, apparently, some devices/networks simply can't contact Gabb accounts, so I have a guardian account that can't call or text and there's currently no fix for that.
Business response:
Hi Bas! Thank you for your feedback, and we’re sorry to hear about the challenges with account access, calls, and texts. We understand how frustrating this must be and would love to help. We’ve reached out to you directly to look into this further.
My grandsons phone will not turn on anymore anyone else having the same issue
Business response:
Hi Kathleen! We’re sorry to hear about the issue with your grandson’s phone not turning on. We’d love to help resolve this for you. Could you please send us a message on Facebook or Instagram DMs so we can help you further?
Horrible customer service. They just keep sending you to the next person. They told me I could not speak to a supervisor and I had to wait 3-5 business days to do so. I have had the watch since August. It stopped working, they sent three different replacements and still in October don't have a working watch. Horrible service, not the best device. Update: you can no longer find my name because I terminated my account. Also, billing asked me if $16 back would work for all my inconvenience. No.
Business response:
Hi Christina! We’re so sorry to hear about your experience and truly apologize for the frustration. We want to help you get your watch working and ensure you have a functioning device. We couldn’t find an account under this name, but please reach out to us through Instagram or Facebook DMs. We look forward to helping you there. Thanks!
Location is not working at all. Super disappointing. I'd give it zero stars if I could. Nothing about the phone works and half the time, calls can't be made!
Business response:
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I really like the concept of having a "safe" phone for my kid. The problem arises when you want to actually use the app to do anything. Setup was unintuitive and a pain. The app frequently has issues viewing the gps of the gabb phone (one of the main reasons i chose gabb). And my current issue is that when i try to log into the app it just refreshes the login screen and wont actually log in. Even after a fresh install and clearing cache and data. The app is useless until this gets fixed.
Business response:
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Currently not able to log into the gabb app. This has been going on for weeks now. I have contacted support and for days the issue is still not fixed. Every time I try to log in it reroutes me back to the log in page instead of into the app. Didn't have any issues before and just got my son a new phone with gabb.
Business response:
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The app constantly refreshes the login page whenever my wife or myself tries to log in. It is entirely non-functional.
Business response:
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Had the watch for several months, already on 3rd unpair and factory reset, this time to fix all black screen will not even activate. After several power cycles and full charge. Seems like the watch and app are not good at staying connected even when it goes on the same wifi every day.
Business response:
We're so sorry to hear about the issues you're experiencing with your watch. We would love to help provide you with a reliable device, however we are unable to find an account under this name. Will you please reach out to us through Facebook or Instagram Dm's so we can help? Thank you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.