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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The location basically does not work even after the recent updates. It has not tracked either watch for 3 days, which defeats one of the critical purposes of why I purchased the watches.
Business response:
Hey Patrick! We're so sorry to hear the GPS is giving you issues. We would love to look into this for you however, we have multiple accounts with this same name. Would you please reach out to us through Facebook or Instagram DM's so we can help? We look forward to helping there. Thank you!
Had watch for a while and them upgraded to phone but unable to manage things since app doesn't let me log to manage new device. I have un-installed it and then re installed it, but still no avail. Unsure as to what the issue is. Plus, I was not informed that I would be getting a new number assigned for a new device while the old device is still active and can't be reached by me. The old device is still on my account, and I am afraid that I will get charged 2 times.
Business response:
Hey there! We're so sorry you're having issues with the app. We'd be happy to help with that and clear up any questions you have regarding your account. We have just reached out and can't wait to resolve the issues you're seeing.
Customer Service is good but the amount of issues I've had w this company is crazy! My kid doesn't receive half her texts. Bought a brand new phone. Same thing. Her data barely works even when she has full bars. Seems to only work on wifi. The gps location is awful. Their parent app is awful and never works. Can not wait to switch companies. Not sure how you can't locate my account when I talk to customer service daily w this name and email
Business response:
Hi Alethea! We’re sorry to hear about the issues you've been experiencing. We couldn't locate your account, but we’d love to help resolve these problems. Could you please reach out to us via Facebook or Instagram DM? Thank you!
Not letting me sign in at all.
Business response:
Hi Amber! We're sorry you're having trouble signing in. We’d be happy to help fix this issue for you. Please reach out to us via Instagram or Facebook DMs so we can help you get signed in.
Good luck adding new devices. This app is so awful. Had to replace my son's watch today because the mic on the old one died after 3 months. I'm trying to link the new watch and the app just goes in circles during the setup. I can't scan the barcode because the app wont open my phone's camera (yes I checked permissions). So I try to manually enter the IMEI #, but the app just pushes me back to try using the camera. Reinstalled the app, still not working. Guess I get to call support again...
Business response:
Hi Nin Foo! We’re sorry you're having trouble activating your new device with the MyGabb app. This isn’t the experience we want you to have, and we’d love to help! Since we couldn’t find an account under this name, please send us a message via Instagram or Facebook DMs, and we’ll be ready to help you!
The new update was supposed to have improved gps tracking but my son wore his watch on a field trip today and I was not notified when he left or returned to his safe zone! This is unacceptable!!
Business response:
Hey Sarah! Oh no, we are so sorry to hear this! We would love to see if we could help to resolve the GPS issues and have reached out to you directly.
We have not had the watch very long. After a couple of weeks, the watch will not locate any longer. We can make calls and text on it, but cannot locate it. It lets us know when it's on and off, but the locating option is not working. We have tried all the updates but no luck. The whole reason for getting the watch was location and of course it doesn't work.
Business response:
Hey there! We apologize for the watch's GPS not working as it should. We would like to look more into this and help; however, we cannot find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can make things right with you? Thanks!
Tracking rarely works
Business response:
Hello there! We're sorry about the GPS tracking not working correctly. We would love to help get it working properly. We are not able to find an account under this name. Will you please reach out to us through Instagram or Facebook DM's? We look forward to talking to you there. Thanks!
The location option is pretty much obsolete. The point of this type of service is to keep kids safe and without the location is useless. Maybe try Bark or any other dependable option.
Business response:
Hey Vanessa! We apologize for the GPS not working correctly on your device. We would love to help you with this however, we are unable to find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can provide you with a reliable device?
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.