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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The app never works. The phone never locates. Support is useless don't buy.
Business response:
Hi Basima, We’re sorry to hear about the issues with the app, location features, and support. This isn’t the experience we want for our customers, and we’d love the chance to make it right. Please reach out to us on Facebook or Instagram with your account details so we can assist you directly. Thank you for your feedback—we’re here to help!
We have five kids and got five Gabb watches in July 2024. Positive - one of our kids broke his arm biking, thanks to him calling right away, we were able to help him quickly. Negative - speech to text does not work consistently. Two of our five watches have already crashed. I have reset one already and will probably do the other one this weekend. It's super annoying that we have to set up their contacts each time this happens. No after-hours customer support (so here I am leaving a review)
Business response:
Hi Warren! We're so glad we were able to help when your son had an emergency! We're sorry to hear the speech-to-text isn't consistent for you and that some of your devices have crashed. We would love to help you with having reliable devices. We have just reached out!
Horrible gps issues. It NEVER updates. Always says my child is home. I have restarted her phone numerous times and reloaded the app, but it's garbage. I can't wait to get out of the contract and get something that works to keep my child safe. Update: still doesn't work. Wish they had negative stars for false advertising
Business response:
Hey Melissa! Oh no! We sincerely apologize for the troubles you've had with the app and GPS. We'd be happy to take a look into this for you and try to make it right. We have sent you a direct message on Facebook.
Does not work. Refuses to open for three days now.
Business response:
Hi Miriam! We’re so sorry to hear about your experience. Could you please send us a DM on Facebook or Instagram with more details about the issue? We’d love to understand what’s going on so we can help you. We look forward to hearing from you!
the app is not working at all. I wanted to activate a new Gabb watch but the app is not even logging me in. I am able to login via the website but how do I manage the watch if I cannot use the app
Business response:
We apologize that you're having issues with the app and for the frustrations this has caused! We would love to help with this. We have just reached out.
Won't log on
Business response:
Hi, we’re sorry to hear you’re having trouble logging in. To help resolve this, could you please reach out to us via Facebook or Instagram with your account details? We’ll be happy to assist you directly and get you back up and running. Thanks for your patience—we look forward to hearing from you!
The app has gotten so bad... crashing all the time. Unreliable for an app to help track your kiddos.
Business response:
We apologize that this has been your experience with the app. It shouldn't be happening and we would love to help. We have just reached out and we're excited to get this resolved.
[edit: I can't contact you via FB or IG dm's as I don't have an account with those. How do I contact you via an official customer support channel?] Can't create account, get vague 'Invalid parameter' error... Why can't I create my account on the website? Or here in the app, which is the only place allowed for account creation?
Business response:
Hey there! Oh no, we are sorry you're getting this error. That is so strange and we would love to help however, we cannot find an account listed under this name. So sorry you are unable to contact us through social media. Please reach out to our customer support line at 385-317-3661. We are happy to help get this resolved for you!
Gapp App is terrible experience. Unable to log in using my credentials. unable to transfer the SIM and activate my daughters new phone. Just annoying!
Business response:
We're sorry to hear you're unable to log into your app! We would be happy to help with the app and assist with the SIM swap however, we cannot find an account listed under this name. Will you please reach out to us through Facebook or Instagram so we can resolve these issues? Thank you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.