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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Borderline unusable
Business response:
Hi Herb! We're really sorry to hear you're having a frustrating experience with the MyGabb app. That’s definitely not what we want for our users. We’ve reached out directly so we can better understand what’s going on and help make it right. Thank you for your feedback. We’re here to help!
App is TERRIBLE! I have 2 of the gabb watch 3e. I was able to get them set up a while back and it was ok at best. One of them has had problems and I have had to factory reset it multiple times. The 2nd one now is not discoverable at all via the app. I tried to add a new contact. The app seems completely broken. It shows no contacts on either watch. I added the contact but neither watch will receive it no matter what I try. I've reached out to support via chat multiple times and its a black box.
Business response:
Hi Morgan, we can see how this situation is frustrating. We are sorry to hear you have had this with your Gabb Watches. We would like to learn more about what has gone on, and help make this right! Please send us a DM on Facebook or Instagram and mention your review. That’ll help us locate your account and work through it with you directly.
We have used this device for a couple years and it was great in the beginning. Trying to locate our child has been frustrating as the app hasn't been working. The basic map is not working at all, only the satellite view. Please fix these issues. I see several other people with the same problem.
Business response:
Hi Jamie! We’re so sorry to hear you’re still running into issues. This definitely isn’t the experience we want for you. We would get things resolved for you. Could you send us a DM on Facebook or Instagram and mention your review? That’ll help us locate your account and work through it with you directly. We’re here to help!
I was happy without any updates. I would gladly take reliable software and hardware from 3 years ago without any of these updates they've pushed. The updates are not reliable and multiple times have caused issues. Reliability should be your number 1 goal. These are for parents to communicate with their kids.
Business response:
Hi Austin! We really appreciate your honest feedback. We’re sorry to hear the recent updates have caused frustration. This is not the experience we want for our users. We’ve reached out to you directly to learn more and help however we can.
Have had this watch for a couple years now. Had a problem with it not charging/holding a charge last year. Was advised by tech support to "get a new charger, but we don't have one for you" so had to buy a knockoff off Amazon. Worked, but have to shut device off to charge it now or it wont charge. Now, since most recent update a few weeks ago, the watch says it's 0% charged even though it's 85-100% and just shuts down, can't even get it to turn on. so disappointing and frustrating.
Business response:
Hey there! We're sorry you're having issues with charging and the battery life! We would love to help and look into it further. We're reaching out to you directly to see how we can make this right.
This app has almost "factory reset" itself. When I log in (after being a customer for a year and a half) it says I no longer have devices (I actually have 2) The devices themselves have also been glitching.
Business response:
Hi Amber! We're really sorry you've been running into these issues and we understand how important it is for everything to work smoothly. We’re here to help and reached out directly to walk through this with you. Thanks so much for your patience and we truly appreciate the chance to make this right!
not work
Business response:
Hi there! We're so sorry for any issues you are experiencing. We know how frustrating that can be. Please DM us on Facebook or Instagram and mention your review. We're here to help!
Trash customer service. Can't wait to cancel this pos!
Business response:
Hi Chris! We're so sorry you are experiencing location issues. We know how frustrating that can be. Please DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
EDIT: Did factory reset per tech support. Still having issues! Watch 3e. Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.