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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Since the update on August 30, nothing is working right!! It now has a 3 HOUR DELAY on notifications when entering/leaving safe zones!!! Even a one-minute delay could mean the difference between a child's safety and never seeing your child again! This is unacceptable!!!
Business response:
Oh no! We sincerely apologize for the troubles you've had with the GPS and safe zones. We'd be happy to take a look into this for you. We were not able to find an account associated with your user name; please direct message us on Facebook or Instagram so that we can make this right for you!
Slow to update device location. Texts won't send from phone.
Business response:
Hey Kristine! We're so sorry to hear you're having trouble with the GPS and the text messages. We would love to help with this. We have just reached out!
Gabb is usless if you have an android and want to protect your children find a different service
Business response:
Hi Eric, we are so sorry you have had trouble with our service. We would really like to help resolve any issues you've had. We cannot find an account under your username, so please direct message us on Facebook or Instagram so we can help.
We have bought this watch for my son. However it took us long time to setup the watch. The product has no manual and it took us so long to all both parents. Poor app and design. Not recommended. I regret to get this product.
Business response:
Hello there J! We're so sorry to hear that the activation and set up process was time consuming for you. We would love to talk to you more about this and help with the app if needed however, we are not able to find an account under this name. Please reach out to us through Facebook or Instagram DM's and we'd love to talk to you there.
Back to one star. A recent software update is apparently causing one of my 2 watches to overheat and shut down all the time. Tried to reset, but the setup process is different now and the watch refuses to find any WiFi networks, so I have an expensive bracelet instead of a watch. Customer service is AWOL as usual.
Business response:
Hi Nate, thanks for the review! We're so glad things have improved. If you'd like us to look into the GPS delay please reach out via Facebook or Instagram direct. Thanks for being part of the Gabb Fam!
Cannot conect wifi to watch
Business response:
Hey there! We're sorry to hear you're experiencing issues with getting WIFI on your Gabb Watch 3. We would love to help with this! We have just reached out.
CanNOT get the device to connect to the app, there an error every single time.
Business response:
Hey Rebbecca! We're so sorry you're having issues with pairing the device to the app. We would love to help with this however, we cannot find an account listed under this name. Please reach out to us through Facebook or Instagram DM's so we can assist with this!
Update: after several hours with tech support we got the phone working. The only thing that seemed to make it eventually work was that I turned on the location on my phone. Right away after that everything connected. We tried everything we could before that. I don't see why locations would have anything to do with Bluetooth, but it seemed to help. Either that or it was a fluke. We will see how it goes.
Business response:
Hi Maggie, we are so sorry to hear that you are having trouble connecting your watch to the app. That would be super frustrating! We would really like to help you with this but we weren't able to find an account with your username. Please direct message us on Facebook or Instagram so we can help!
This watch and app are absolute garbage. It will not connect to the app. It will not connect to the internet. Now it will not even let me put the password in for the internet it just automatically tries to connect and then says it won't work. Bluetooth works on literally every other piece of technology I have and I'm next to a fiber optic router. Piece of junk. I got this for a special needs child. What a waste of time and money. Hopefully I can send it back.
Business response:
Hi Maggie, we are so sorry to hear that you are having trouble connecting your watch to the app. That would be super frustrating! We would really like to help you with this but we weren't able to find an account with your username. Please direct message us on Facebook or Instagram so we can help!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.