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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Does NOT work: GPS or phone calls. But, these work: Texting and "Play Sound" (to hear a misplaced watch).
Business response:
Hey there! We're sorry to hear you're having issues with this! We would love to help and look more into this. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!”
Watch continually loses contacts and will not update location. I've tried all the potential fixes from factory resetting the watch to reinstalling the app.
Business response:
Hi Buck! We’re so sorry to hear you’re still running into issues. This definitely isn’t the experience we want for you. We’d love to take a closer look and help get things resolved. Could you send us a DM on Facebook or Instagram and mention your review? That’ll help us locate your account and work through it with you directly. We’re here to help!
Watch 3e. Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
app sucks, which makes product suck, doesn't store contacts. Just loads and loads. then says try again later. fix your problems or lose customers
Business response:
We're sorry you're seeing this issue! We’d love to learn more and help make things right. Will you please reach out to us through Facebook or Instagram Dm's so we can help and mention your review. Thank you!
when it works, it works. when it doesnt, its a nightmare. if you like deactivating, reactivating, factory resets, deleting accounts, creating accounts, then this is the app and service for you! Do you like talking to customer support for hours, this us the app/service for you! Id guess I spend at least 10 days a year troubleshooting these issues. Super frustrating when things dont work and the effort to resolve "minor" issues.
Business response:
Hey there! We’re really sorry to hear this; it sounds incredibly frustrating, and we appreciate you sharing it. We’d love to assist, but are unable to locate an account associated with your username. Please DM us on Facebook or Instagram and mention your review so we can jump in quickly.
I really want to love this app, but the lag time on updating where my kid is at is so annoying. I shouldn't have to force close the app as many times as I do for it to finally give me an update. it's extremely frustrating.
Business response:
We apologize for the lagging app and other issues you're seeing with it. That does sound so frustrating and we'd love to help! We've just reached out.
terrible app and service. should have gone with another company
Business response:
Hi Stephanie, we're sorry to hear about your experience and that we didn’t meet your expectations. This is certainly not the level of service we aim to provide. We’d appreciate the opportunity to better understand what went wrong and how we can make it right. We've reached out to you directly and hope to connect soon.
My son has had his Gabb watch for almost a year now. He loves it and we (husband and I), our son doesn't go anywhere without it. Last night I think the system update Gabb did fried his watch. I took it off the charger and it was warm, haven't changed charging location (same spot every night). Wanting to check out the updates and there is nothing....blank no contacts, i tried calling it from my phone, doesn't light up. It rings but can't answer it....black screen. Have more to say but getting cut
Business response:
Hi Christine, thank you for sharing your experience, and we’re so sorry to hear about the issues with your son’s watch. We understand how important the Gabb watch is for your family, and we’re concerned to hear this happened. We’ve reached out to you directly to help resolve the black screen and contact issues. We truly appreciate your patience!
I can't get the updated version for some reason. I had a problem and was suggested to uninstall and install it again. Now, I have an old app and an unsolved problem. My first issue is the most important one. The contacts aren't showing on my son's gabb watch 3. He can receive calls from me. But he can't call anyone. I tried and tried. of course. I called Gabb. They tried to help me, but the time and my patience ran out for that day.
Business response:
Hi Juni, we’re so sorry to hear about the issues you’re experiencing with the Mygabb app and your son’s contacts. We understand how frustrating this can be, and we want to resolve it as quickly as possible. To help us look into this faster, please send feedback through the MyGabb app (Menu > App Feedback) and DM us on Facebook or Instagram.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.