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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I can't even fully set up my kids watches the app keeps crashing
Business response:
Callie, we are sorry to hear you are having trouble with setting up your child's device! We would like to help you, but we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
DO NOT GO WITH GABB! Gabb is for children. Children lose things. The tracking option is useless. I purchased the insurance and they wouldn't cover the phone. They also won't allow me to pause the account without financial repercussions. I wish I'd never chosen this company. It's best just to go with Verizon, purchase the "Smart Family" option, then disable the internet and apply other safeguards from there. My name is Javelle Alanis.
Business response:
Hi Javelle! We are sorry to hear this! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Can't locate the device. It says last updated was 3 days ago. But it always says that. She isn't at home but it always says the device is at home. I think we will be going back to the other phone options. The best thing about this tho is no internet access.
Business response:
We sincerely apologize for the troubles you've had with GPS location for one of your device, this is not normal for our devices.. We'd be happy to take a look into this for you, please contact our Customer Support team at https://gabbwireless.com/ and they would be happy to solve this issue. Thank you.
Tracking doesn't work, just like the rest of the reviews say
Business response:
Hi Edgar! We are sorry to hear about issues with GPS tracking. We can definitely see how upsetting this might be. We have reached out to help fix this issue for you guys!
When you need it to work, it doesn't work or it's buggy.
Business response:
Hi Scott! We apologize for any issues that you might be having with the Gabb app! We would love to help take a look into this for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!
Location used to work with the Gabb 2 phone MOST of the time. Now that we upgraded to the Samsung location rarely works but maybe once a week. The "Play Sound" feature doesn't work at all. Luckily he still gets calls and texts!
Business response:
We're sorry to hear this! We can understand the concern this and would love to help with this by troubleshooting. Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Our Gabb watches only allow 10 contacts, even though the watches claim to allow 24. There is not enough room for relatives and family friends. Very frustrating. A lot of people have problems with the GPS, but it has been pretty reliable for us.
Business response:
We are sorry to hear you are having this problem and would love to troubleshoot this with you! Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Locate feature does not work.Essentially you can't track the device. That's the only reason to even have this app and it doesn't work. Tried it at least 50 times over the last 2 months and it hasn't worked a single time. Update: support had me delete and then re-add the device. Tracking worked...for a day or 2. Now im back to where it was before. Does not track. Will get updates about leaving a zone (home, school, etc) hours after it happens. Worthless app that never works
Business response:
Hi Adam! We are so sorry to hear you are having troubles with tracking the watch, this is not usual for our device/app! We have reached out to help troubleshoot this issue and get your tracking working properly!
Useful kids watch/phone. Useless tracking device function... don't let them sell you on that.
Business response:
We're sorry to hear this! We can understand the concern this and would love to help with this by troubleshooting. Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.