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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We bought each of my kids a Gabb watch for Christmas. They had a deal that you sign a contract and get a free device. I completely regret doing it because although the watches seem pretty nice the service is awful, the pedometer doesn't work, and I wonder if they even have a customer service team.
Business response:
Hi Cassie! We're sorry to hear you are experiencing trouble with your Gabb Watch. These issues do not sound normal for our devices. We would love to take a look into this with you to help get your device working properly. We have reached out!
Disappointing. Location updating doesn't work on both devices. Customer service stinks
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/ or giving them a call at +1 (385) 317-3661 ? We'll get this up and running for you guys right away!
Literally can't even create an account. My phone number keeps getting rejected with a very unhelpful toast saying "Invalid parameter". Also the onboarding flow doesn't save any state so you have to start from the beginning when you navigate to a different app. Update: It seems the password was too long or had a character that they don't accept. Client side validation would help with this. The invalid parameter message was referring to something a screen before which is very confusing.
Business response:
Hi Luis! We are sorry for any confusion that you might have had! We are glad to hear that you were able to get it all figured out! If you have any further questions about the app, be sure and reach out to our Customer Support team on our website and they would be happy to help!
Update: I still have issues with this app. The location doesn't seem to STAY ON which means it states there is something wrong. And no, the phone isn't off. It just doesn't always show location. Kind of defeats the purpose. The locator doesn't work most of the time. Your child is also able to turn this feature off. When i spoke to support about it, there is nothing they can do to make sure it stays on. I find it very odd that a child saftey phone is not able to be controlled by the parent?
Business response:
Oh no! We sincerely apologize for the troubles you've had with the GPS location not working all of the time. We'd be happy to take a look into this for you, but we cannot find your account with this username. Please contact us at https://gabbwireless.com/ and we would be happy to help take a further look into this with you. Thank you.
Location feature is really horrible. No real time updates takes a while to show my son's location. Many times it fails to locate as well
Business response:
That doesn't sound right! We are sorry that you are having these issues! Could you reach out to our Customer Support team via live chat on our website at https://gabbwireless.com/ .They would be more than happy to help get the GPS location feature up and running for you guys!
If you're looking for a childs phone, the Gabb is decent. However, if you're looking to use the GPS tracking feature with Gabb, it is worthless! It will actually locate the phone maybe 1 time out of 15 tries. Don't waste your money. We are going to re-activate our old Gizmo device, which is 10,000 times more reliable! We should have listened to all the negative reviews!
Business response:
Hi Jared! We are sorry to hear that your GPS location isn't working properly. This is definitely not normal for our devices to have these issues and we would be more than happy to help take a look and get this taken care of for you guys. Please contact our Customer Support team at https://gabbwireless.com/. Thank you.
Since the update, the app isn't connecting to my child's phone. I can't play a sound or use the GPS tracking.
Business response:
Hi there! We are sorry to hear that you are having troubles with connecting! Our team would love to help take a look into that for you. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running.
When it works it's fine but the last few weeks the app won't even open at all so it's completely useless.
Business response:
Hi Leticia! We are sorry to hear you have been experiencing some issues with your Gabb app as of recent. We would love to get that working for you again and will have someone reach out asap to troubleshoot with you!
Once again the location option DOES NOT work. It's fine for a couple of days and then nothing for weeks again. The main reason I purchased this phone was the location services!
Business response:
Hi Shelley! We are sorry to hear about these issues with the GPS location! We can definitely see how upsetting this might be and we would like to help get you properly taken care of. We have reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.