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Gabb
- Technology
- Lehi, UT
About this business
About Gabb Gabb is an American technology company that specializes in safe tech and parent education. With child cell phones and children smart watches, Gabb offers the solution to digital communication in steps, offering parents peace of mind.
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Tracker stopped working ever since the update
Terrible customer service. I've been calling, trying to online chat and emailing for weeks. Never talked to anyone. Called and was on hold for an hour, then got a recording disconnecting me. Not an accidental disconnect. A pre-planned thing where gabb disconnects you after an hour. Wish they just said we can't help you today. Would have saved me an hour of my life and a ton of battery for my cell. Gabb is a good idea, but I wish I'd never signed up.
Many features are broken. Both "manage devices" and the gear icon on the Gabb device's profile cause the app to crash.
We bought the Gabb watch for our son last year so we could keep track of him when he rode the bus to and from kindergarten. Unfortunately, the GPS feature stopped working and hasn't been able to locate the watch (even when it's at home) since June. Today was his first day of first grade and we haven't been able to track his bus at all. It seems like this has become a regular problem, looking at the other comments here. We are really disappointed! Hopefully it's fixed soon.
I have to refresh the screen every time I want to locate the phone. Many times it tells me the phone cannot be located. When I read troubleshooting advice, nothing pertains to us.
It is amazing how awful Gabb is at locating phones on the service. This is most of the functionality of the app, and it frequently can't find devices for days at a time, even with calls and texts to and from the device working perfectly. If you cannot perform the main feature you advertise, why should anyone pay for your service?
GPS service is inadequate. That is basically the whole reason I bought the watch to begin with. The watch is not dead but I am unable to refresh the location. This happens very often.
Upsetting. One of the main reasons for choosing gabb was the location feature. It almost never works. I know the phone is on and has service because I'm texting with it, but location is t available. 😡
Lack customer service after sell
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.6 star rating with 4,508 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.