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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I try to cancel to avoid renewal in a few days, but then I'm told that I have to pay an early termination fee. I cannot remove my payment information from the website. Also, no online setting to cancel or avoid renewal. Gabb directed me to an online form that required me to provide a bunch of info that my online account with them already has. I'm told to call on the day after my last monthly bill and before the next billing period. But they also turn away billing calls during busy times. Chaos.
Business response:
Hi Alfredo! We apologize for any inconveniences this experience has caused! We want to make sure you are taken care of and satisfied, we will have someone reach out asap!
The app keeps logging me out all the time.
Business response:
Hi Patrick! Thank you for letting us know about this issue. We would love to get this resolved for you to make your experience better. We will have someone reach out asap to troubleshoot!
Location of the phone doesn't work
Business response:
We apologize for any troubles you have been experiencing with the location on your device and would love to get that working for you. We couldn't find an account under this name, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Terrible location tracking. I know for a fact my child is on the bus and almost home, but tracking still has her at school 30 miles away. This happens every day.
Business response:
Hi Joseph! This does not sound normal for our devices and we would love to help! We couldn't find an account under this name, but we'd be happy to take a look into this for you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
The whole reason I chose this phone for my daughter is for the location features so I know where she is. The location has not worked since the day after I set it up. She went out of town and not once did it locate her phone while fully charged. Very frustrating.
Business response:
Oh no! We are sorry to hear about these issues with GPS! We would be happy to help look into this and get this issue resolved. We would like to help you, but we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT . Thanks for your time!
Cannot ever get the app to work. Customer support says The phone has to be with me for me to trouble shoot GPS on the app.. But isn't that the whole point of g p s on the app is for you to locate your child? Has not worked since we got it. App freezes everything I get on it
Business response:
Hi there! We sincerely apologize for the troubles you've had with the app. We couldn't find an account under this name, but we'd be happy to take a look into this for you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
This phone rarely operates as it is advertised. There's too often something wrong and the 'fixes: are too long in the coming. The apps still aren't working after weeks/months in the waiting and now the location service hasn't been working in over a week. The only way to communicate is through chat and that's very unhelpful in true communication. Avoid this phone and supposed benefits!
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app and device Tracy. We'd be happy to take a look into this for you and get this resolved right away. We have reached out!
Map is never accurate, sometimes takes days to refresh. Can't find my child's current location
Business response:
Hi Gabriela! We're sorry to hear you are experiencing this issue with your device and would love to help get it working properly again. Unfortunately, we are unable to find an account under this name. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
GPS tracking is extremely glitchy and doesn't even update most of the time.
Business response:
Hi Herlinda! We apologize for the issues that you are having with your GPS! This is not normal for our features to do this but, we do see how upsetting this might be! We'd be happy to take a look into this for you, please contact our Customer Support team on our website at https://gabbwireless.com/ . They will get you guys taken care of right away!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.