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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Have had non-stop issues with gabb wireless and the mygabb app. Randomly my gabb will stop locating the device which requires several resets on the phone to work. Only bad reviews seem to catch the attention of anyone with the ability to actually help. Currently gabb id (the app on the device itself) has taken 6 hours to still not update the device with the contacts and pictures from gabb cloud.
Business response:
Hi Emily! We apologize for this experience! We are glad that our team was able to help with getting a new replacement device sent over to you and that everything seems to be working properly for you guys. We appreciate this review!
worst ever
Business response:
Hi there! We are sorry to hear this! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Worked fine for awhile, but now hasn't updated it's location for 4 days. Calls and texts go through, but the GPS is pretty much useless. Definitely doesn't feel like we're getting our money's worth.
Business response:
Hi there! We are so sorry to hear your GPS is giving you trouble! We would like to help you, but we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT . Thanks for your time!
Customer service is pathetic. I've contacted them several times and it takes almost a week to get a response. When they do respond they don't help.
Business response:
Terry, we are sorry to hear about the experience you have had with our support. We strive to give fantastic service and apologize you have received anything less. We will have a representative reach out asap!
Texting and calling is great. But the GPS is not great. Takes 10mins to tell me my child has left a safe zone. We live in town and low signal should not be the issue. I have 2 children with these watches and I usually only get notified for 1 of them which is a concern as well. Tried calling customer service and was on hold for over 45mins and I had to hang up.
Business response:
This is definitely not normal for our devices and we would like to get your device working for you asap! Unfortunately we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT . Thanks for your time!
This app always stalls when I try to open it. Sometimes never opening at all. It's disappointing when I'm trying to locate my kids in the neighborhood or help them find their watch. I am wondering if i should have gotten the gizmo instead. Verizon has better maintained apps.
Business response:
Hi Jean! Thank you for letting us know about this, this is definitely not normal for our app. We want to make sure you are able to locate your kids when you need to, we will have someone reach out asap to troubleshoot this with you!
The ability for my 7 year old to call or text specific contacts and gps for safety with boundary settings sounds perfect, right? 90% of his attempts to send a text fail. I've sent him texts that show going through on my end that he never gets. The return window is very small and if you open it at all - $50 restock fee from Gabb. Doesn't matter that they don't follow through on it functioning in the most basic ways possible. Support is SLOW. And the app is awful! 0 stars.
Business response:
Hi Erica! We are so sorry to hear you are having some service issues. This is not normal for our devices and we'd love to get you taken care of asap! We will have someone reach out right now to troubleshoot and make sure you have a fully functioning device!
Plagued with issues, unable to setup recurring tasks in both android and IPhone app. The days do not show up to select recurring days so I'm unable to add recurring tasks even though at one point a long time ago I could.
Business response:
Hi Jason! We are sorry to hear that you are having this issue with your Gabb device! We would be more than happy to help take a look into this for you and get these issues resolved. Could you share the details at https://gabbwireless.com/? And any relevant screenshots would be immensely valuable. Thank you. Our team will help with this right away!
Gabb stinks. Super low quality hardware. Buggy software. Can't free text. Pretty worthless.
Business response:
Hi David! We apologize for this experience! We would need to speak with you to better understand the problem you encountered and help resolve any issues or concerns. Please contact us at https://gabbwireless.com/ so we can help resolve this issue. Thank you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.