This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I wish I could give zero stars. I have an issue so often with the watch I already know all of the steps customer service is going to tell me to do when I contact them and the ONLY solution is resetting the watch completely which is so time consuming to do. Now the watch is not charging correctly and I'm told it's a $40 replacement fee even though I've been paying for a warranty for almost a year?? I can't wait to get out of this contract.
Business response:
We apologize for the constant issues you're having with your watch. We want to make things right with you and help where we can. We have just reached out to look more into this!
Worst thing I've ever spent money on!!..the watches are garbage, made from garbage materials, with garbage signal. Do not waste your money on this junk. If you're just getting these then return them immediately and go somewhere else. 9 times out of ten the service can not find the watches which is the whole selling point of their service and the one time it will actually find it is if you restart it several times first. Locked into a worthless 2 yr contract that I will not finish paying on!
Business response:
Hey Cory! We're so sorry about the GPS issues you're experiencing. We know how important this feature is and we would love to help provide you with a reliable device. We have reached out to help!
It rarely locates and often show my kid in spots he is no where near.
Business response:
Hey Adam! We're so sorry to hear the location is giving you issues. We would love to look more into this for you and help resolve this however we cannot find an account under this name. Can you please reach out to us through Facebook or Instagram DM so we can make things right with you? Thank you!
Location rarely updates even when forced.
Business response:
Hey there! We're sorry to hear about the issue with your location updating. We would love to help with this! We have just reached out.
This has caused our home more frustration than anything. App does not update or notify properly, products are trash, and service (customer and product) is terrible. You also can't have 2 parents with access to devices. Not useful.
Business response:
Hey Rachel! We are so sorry to hear that the app has been giving you so much trouble and that your experience with customer service was so disappointing. This is not the standard we strive for and would like to make it right. We have reached out to you directly.
Horrible experience. App won't pair to "upgrade"devices then Gabb won't refund upgrades and charges early termination fees. Really a company with bad customer service and policies that are not consumer friendly even when devices sold won't work.
Business response:
Hey Jeremy! We're so sorry you've had trouble pairing your device and the negative experience with our customer service. We would love to look more into your situation and make things right with you however, we have multiple accounts with this first and last name. Will you please reach out through Facebook or Instagram Dm's ?
The last time my child's location updated was June 6th🙄 I've tried many different things to try to correct the issue with no luck. Very disappointing😔
Business response:
Hey Kelly! We are so sorry to hear that the GPS feature has not worked properly and that the troubleshooting you've tried has not helped! We would love to make this right! We have reached out to you privately!
Location doesn't work for some child devices on this app. Their tech services blames this on the cell service, except that maps proves location works fine. They refuse to fix the issue and I don't know where my kid is, Gabb breaches the contract on this one.
Business response:
Hey there! We are so sorry to hear that the GPS feature has not worked properly and that your concerns were not met with empathy and urgency. We would love to make this right! Unfortunately, we are unable to pull up an account for you. Can you please message us on Facebook or Instagram so that we may assist you?
This watch is horrible.... my childs watch just stopped receiving text messages... she can send them out but she can not recieve any from anyone on her contact list... so disappointed bc this was the reason we got the watch!
Business response:
Hey Dana! We apologize for the service issues you've been experiencing with your Gabb Watch. We would love to help with that and make things right with you. We have just reached out.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.