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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not letting me sign in at all.
Business response:
Hi Amber! We're sorry you're having trouble signing in. We’d be happy to help fix this issue for you. Please reach out to us via Instagram or Facebook DMs so we can help you get signed in.
Good luck adding new devices. This app is so awful. Had to replace my son's watch today because the mic on the old one died after 3 months. I'm trying to link the new watch and the app just goes in circles during the setup. I can't scan the barcode because the app wont open my phone's camera (yes I checked permissions). So I try to manually enter the IMEI #, but the app just pushes me back to try using the camera. Reinstalled the app, still not working. Guess I get to call support again...
Business response:
Hi Nin Foo! We’re sorry you're having trouble activating your new device with the MyGabb app. This isn’t the experience we want you to have, and we’d love to help! Since we couldn’t find an account under this name, please send us a message via Instagram or Facebook DMs, and we’ll be ready to help you!
The new update was supposed to have improved gps tracking but my son wore his watch on a field trip today and I was not notified when he left or returned to his safe zone! This is unacceptable!!
Business response:
Hey Sarah! Oh no, we are so sorry to hear this! We would love to see if we could help to resolve the GPS issues and have reached out to you directly.
We have not had the watch very long. After a couple of weeks, the watch will not locate any longer. We can make calls and text on it, but cannot locate it. It lets us know when it's on and off, but the locating option is not working. We have tried all the updates but no luck. The whole reason for getting the watch was location and of course it doesn't work.
Business response:
Hey there! We apologize for the watch's GPS not working as it should. We would like to look more into this and help; however, we cannot find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can make things right with you? Thanks!
Tracking rarely works
Business response:
Hello there! We're sorry about the GPS tracking not working correctly. We would love to help get it working properly. We are not able to find an account under this name. Will you please reach out to us through Instagram or Facebook DM's? We look forward to talking to you there. Thanks!
The location option is pretty much obsolete. The point of this type of service is to keep kids safe and without the location is useless. Maybe try Bark or any other dependable option.
Business response:
Hey Vanessa! We apologize for the GPS not working correctly on your device. We would love to help you with this however, we are unable to find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can provide you with a reliable device?
The watch worked pretty well in the beginning but now it's having GPS issues and not locating where our daughter is most days and constant issues with calls going through as well. It will say it's off through the app but when we check the watch its on and has almost full battery, pretty disappointed.
Business response:
Hi Monica, we're so sorry about the GPS and network issues you are having with your watch. That is so frustrating. We would love to get this resolved for you. Could you please send us a direct message on Facebook or Instagram so we can help!?
Do NOOOOOT be taken by this company. We are on month 2 of service and absolutely regret having bought into this trash scam company. Their operating system is absolute junk. And their tech support is worse!!!! This company is just stealing our money. Our kid can't call us when they want and vice-versa! Tracking is even worse. Half the time, we don't know where our child is. Tech support is absolutely NO help!!! DON'T DO IT, You WILL REGRET IT!!!
Business response:
Hi J.L, we are sorry to hear that you have been having some issues with your device. This is certainly not the level of service we aim to provide! We would love to look more into this for you and help resolve we cannot find an account under this name. Can you please contact us through Facebook or Instagram DM to help make this right? Thank you!
I wanted to find my son's phone. I have the Gabb Messenger app for flagged messages but that didn't seem to have the GPS info (neither does the website) so I downloaded this. When I logged in, it wanted me to add a device because it could not load the device already attached to my account. I spent a long time trying to add the device but was not able to. Overall, Gabb has been a disappointment, and cost a lot more than my regular service.
Business response:
Hey there! We apologize for the issues you're experiencing with your device and getting it added to your MyGabb app. We would love to help however, we are not able to find an account with this name. Will you please reach out to us through Facebook or Instagram DM? We look forward to talking to you through there.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.