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Gene Juarez Salon & Spa - Alderwood
- Hair Salons
- Lynnwood, WA
About this business
Location details
3000 184th St SW Ste 932, Suite 932, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
i went to go get my hair done, right? but no. they barely even TOUCHED my hair before they started to insult me. of course i got mad because who does that? i was asking for them to just do my hair. anyway, i got kicked out. nothing done to my hair. extremely pissed off. i would rate this a zero if i could. the relaxing vibe was nowhere to be seen. awful. just awful.
these people are absolutely trashy, the entire place was super dirty, there were dead bugs EVERYWHERE. the service was terrible, they kept on swearing at me and gave me disgusting looks. i asked for a simple hair dye and they called my hair FRIED. they then proceeded to refuse doing my hair, which im glad they did because i did NOT want to stay any longer in that dump. psa, avoid this place unworthy of the name salon at all costs.
Business response:
Dear Shi, please call me at 425-748-1462 as soon as possible to discuss as there is absolutely no way there were dead bugs everywhere in our Salon or that any staff member was using profanity towards you at any time. Sincerely, Colleen
The reviews regarding cancellations are terrible. I live on whidby and have to plan my alderwood mall days carefully I'll get my hair styled elsewhere
Business response:
Dear Nellie, The last thing we ever want to do is cancel an appointment at the last minute and we do everything we can not to. I don't know what happened with your cancellation, but I will do everything I can to make it right. Please contact me at 425-748-1462 to discuss. Sincerely, Colleen
Don't go. I have been a customer for over 20 years. They are very quick to tell you about their cancellation policy. But when they cancel an hour prior to your appointment, you're given no help in re booking. Three times by appointment have been canceled and every time I tell myself this is the last time I'm going to this business their stylist OK but their business practice is terrible.
Business response:
Dear Kristy, We are not lowering or raising our prices at this time and we are looking forward to re-introducing the blow-dry as soon as the Phase allows. I have included the information provided about your visit. GENE JUAREZ'S COMMITMENT TO YOUR HEALTH & SAFETY POSTED ON MAY 18, 2020 BY GENE JUAREZ - At Gene Juarez, your best experience is always our highest mission, and now, we strive to continue that commitment with enhanced safety and re-opening protocols that will meet or exceed those outlined by our Governor. Desi... read more
PSA: My appointment was canceled 3 hours prior to service day of. Barb, mentioned a manager would contact me regarding offering a discount. (Gene Juarez charges clients 50% of service if canceled within 12hours). Manager never reached out. I followed up the next day-still nothing. Barb, rescheduled me for the following week. She confirmed date and time, I recited it back to her (my OCD) and she said correct. I called back to confirm my appointment, no appointment was ever set. Poor experience-steer away.
Business response:
Thank you for sharing your concerns and a manager will be reaching out today to see how we can assist you. We understand how disappointing it can be when we have to cancel an appointment on the same day due to your artist being ill, but we will do everything we can to reschedule your appointment at a convenient time for you.
I'll make this short and simple. I went in for a cut and color, balayage. At the time, I was having major fallout. Andi said she'd take $100 off because of it. There wasn't much to color let alone cut. I wanted to go lighter and she gave me orange then transformed into Houdini. When I got to the register there was a man and a woman working and they had, or pretended to have no idea what I was talking about. Andi was nowhere to be found and she had disappeared too. The color was horrible, the cut was horrible. Now that my hai... read more
Business response:
Alexes, I apologize for the experience you describe and it's not typical of the quality services we provide at Gene Juarez Salons. We wish you would have reached out to a Salon Manager or to our Home Office for assistance on 3/28/2024 as we would have done everything, we could to resolve your dissatisfaction at the time.
Went here for a self care day.. spent $200 on a hair cut and a hair treatment where they just sprayed stuff in my hair.. I usually have a hair lady in Seattle that I go to and she only charges $30 for my hair cut. My hair cut I had here was atrocious.. uneven.. layers weren't even layers. I asked for the layers to taper in the back to make V and it doesn't. Now I have to cut my hair shorter to compensate the mess. Wasted $200, wish I could get a refund. Definitely will not be come back.. save your money better off going to ... read more
Business response:
Jennalyn, I'm so sorry for the experience you describe, and we will do everything we can to make it right. Please contact our Guest Relations Manager 425-748-1462 to discuss further.
Just be real and put on your website that walk-ins are NOT WELCOMED! Between the sassy receptionist (Frank) who never got me connected with the salon after multiple attempts at making an appointment today to walking into Alderwood and seeing plenty of available employees (6:50 p.m.) to leaving without a haircut the customer service alone put me off this place. Why stay open until 8pm if you stop offering services before 7?! Wash and cut was all I wanted, no color, no conditioning treatments. Anyone at my families salon in Ca... read more
Business response:
Steffanie, I apologize for the experience you describe and please know this is not typical of the quality guest service we strive to deliver. Walkins are absolutely welcome depending on availability and I have included our hours open below. Please contact me at 425-748-1462 if you would like to discuss further and I will do everything I can to make this right for you. Sincerely, Colleen Monday 9:30 am - 7:30 pm Tuesday 9:30 am - 7:30 pm Wednesday 9:30 am - 7:30 pm Thursday 9:30 am - 7:30 pm Friday 9:30 am - 7:30 pm Saturday ... read more
Unfortunately, I had a negative experience with a stylist my first and only visit to this salon. It was embarrassing and I won't be coming back.
Business response:
Dear Sienna, I am so sorry to hear about your negative experience and I will do everything I can to resolve your dissatisfaction. Please contact me at colleens@genejuarez.com or 425-748-1462 to discuss further. Sincerely, Colleen
Frequently asked questions about Gene Juarez Salon & Spa - Alderwood
How is Gene Juarez Salon & Spa - Alderwood rated?
Gene Juarez Salon & Spa - Alderwood has a 3.7 star rating with 841 reviews.
When is Gene Juarez Salon & Spa - Alderwood open?
Gene Juarez Salon & Spa - Alderwood is closed now. It will open at 9:00 a.m.