Gene Juarez Salon & Spa - University Village

Lois L. 

on Yelp

7 years ago

Lacking in all areas of expertise. If you're looking for a sign, this is it. Save your time and money. I've been silver/blonde for a little over a year now; so the condition of my hair has already been deteriorating, what with all the processing already done. I went into Gene Juarez for one final root touch-up, a last hurrah if you will. After three sessions ($150 and $170) including a color fix (no charge), THIS was the outcome. Just to get my roots touched up, I'm now half purple, half beige, and my blonde has completel... read more

Yani D. 

on Yelp

7 years ago

Messy manicure and pedicure. I had to ask her to clean it up. Plus, no hand and foot massage as it was described. I received the spa from my spouse, therefore, did not realize it supposed to include the massage, hence, no complaints during the service. I called Gene Juarez to explain the situation, yet, all I got was "I don't know what to say". Hmm....I have been to many spas. This is by far the most disappointing one. I've never expected anything for free. However, when I paid for a service, I do expect the service to be do... read more

Savannah C. 

on Yelp

7 years ago

The woman who did my hair, Mary, was very rude and did it in under 30 minutes for my hour long appointment. She was very rushed and seemed to be in a bad mood - which she took it out on my hair. I'm really disappointed because this was already an overpriced haircut to begin with, and I have to go somewhere else to get it fixed. 

Leah P. 

on Yelp

8 years ago

I really wanted to like this place and also realized that it would be pricey because it's in uvillage. So I'm not going to talk about prices here. The one star rating is for 2 different experiences (one color and one hair cut). The first was regarding hair color a few months ago. I have been looking for a way to blend my grey so that I would not have to keep dying it constantly and it was during my 2nd time with the hair colorist (and I think her name was Zeeland) that she suddenly leaves me in the chair waiting for 45 min... read more

Tiffany L. 

on Yelp

8 years ago

I was a walk in today to the downtown salon and scheduled a blowout. They started 30 minutes late and didn't tell me it was going to cost $90. $90 for a blowout. You've got to be kidding me. I'm going to leave terrible reviews on all the salons websites because this is insane. Next time tell the person that the blowout is going to be $90. That way they can laugh in your face As they leave to go to a different salon or a blow dry bar. I'm never going to another GJ salon again despite the fact that I live two blocks away from ... read more

Darby O. 

on Yelp

8 years ago

Went in today to get a classic shellac manicure with removal and they turned out very bad. The nail technician (Keiko) could not figure out how to soak and remove the shellac color I had on before, which is strange of a nail technician. She soaked my nails in some liquid for 20 minutes, at which point my skin started to burn. After she realized that was not working, she then proceeded to file off all the previous shellac. Do they not have acetone? It was very damaging to my nails. Not only that, but she didn't remove all of ... read more

Allyson Y. 

on Yelp

8 years ago

While shaming me for doing my own hair, I was asked to sign a contract to ensure I wouldn't sue if something went wrong with my hair. Instead of fixing the section that I had dyed on my hair-part, the stylist completely avoided this section and dyed the rest of my hair. This was apparently to avoid damaging my hair further. Sure enough three weeks later, the grow-out is ridiculous and it looks like I never went to Gene Juarez in the first place. $200 later, and it looks like I need to go back again. I decided to give them ... read more

Jeanne D. 

on Yelp

8 years ago

I am confused that the Gene Juarez salon site touts "be assured that you'll get the same impeccable service every time" when that is so far from the truth. I had a bad hair experience at the Silverdale salon after showing a picture of what I wanted to the stylist. The first time that I had gone back to the salon after a hiatus was about 6 - 8 weeks ago it was a good experience with good service. I got a great cut and color. At my follow-up appointment I wanted the balayage a little lighter, and I noticed the first time in th... read more

Michelle P. 

on Yelp

8 years ago

I came here for a full balayage, and the front of it looked fine. However, most of the back of my hair was basically untouched and still extremely dark, on top of the fact that my stylist shamed me the entire time for having done my own hair. Not a positive experience, and would not come back here ever again. Total rip off and unkind staff.