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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Any questions I've had, where I am now and where I lived prior, their staff was very kind about it. As well, when trees fell on lines during storms, etc. where I used to live they were available 24/7 for things like that. I respect that.
Business response:
Hi ***, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity prices and customer service for our fellow Texans, and were so glad to know you’ve valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard wi... read more
Gexa Energy is the easiest energy company I've worked with. Their website is user friendly. Their bills are easy to find and are straightforward. They even kept power going through Hurricane Harvey. I really love the care they put into customer service.
Business response:
Thank you ******* for sharing your feedback and for being a Gexa Energy customer. We always strive to provide great customer service to our fellow Texans, and we are happy to know that you value your experience with us. Also, we want to be sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. You can learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again and Happy Ne... read more
Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the... read more
I signed up in November at my new apartment, the estimate for my monthly bill was 100 per month, first month was $199, not bad as I had family over to cook and play music in December, January there was a freeze here in dallas, and they kept sending me updates from the 01/15/26 to 01/25/26 about my bill, and it was increasing based on the temperature and how much heat or electricity I would use, at the end of the period (February 4) my bill was 380 dollars and they gave me a 125 credit, my issue was, I was gone for half a mon... read more
Business response:
Dear Kaery *****, At Gexa Energy, customer satisfaction is our top priority, and we sincerely apologize that we have not yet met your expectations. We truly value your relationship with us and, most importantly, we don't want to lose your business. We would like the opportunity to address your billing and usage concerns. Our records indicate that a member of our dedicated Corporate Escalation Team attempted to reach you on March 12, 2026. We kindly ask that you return our call at the number provided so that one of our team m... read more
I signed up in November at my new apartment, the estimate for my monthly bill was 100 per month, first month was $199, not bad as I had family over to cook and play music in December, January there was a freeze here in dallas, and they kept sending me updates from the 01/15/26 to 01/25/26 about my bill, and it was increasing based on the temperature and how much heat or electricity I would use, at the end of the period (February 4) my bill was 380 dollars and they gave me a 125 credit, my issue was, I was gone for half a mon... read more
Business response:
Dear Kaery *****, At Gexa Energy, customer satisfaction is our top priority, and we sincerely apologize that we have not yet met your expectations. We truly value your relationship with us and, most importantly, we don't want to lose your business. We would like the opportunity to address your billing and usage concerns. Our records indicate that a member of our dedicated Corporate Escalation Team attempted to reach you on March 12, 2026. We kindly ask that you return our call at the number provided so that one of our team m... read more
We just signed up with Gexa 2 days ago and already not liking it. I couldn't get anyone on chat yesterday, and today my first call to customer service was b.s. Of course they are all foreigners who can't understand..so i got one that was a total smart a, mocking me and being a complete jerk! He then transferred me to ******* after I asked for a different cs agent. I have no issue with paying a little 150 bucks to change companies. Get your s together or we WILL move our service!
Business response:
Thank you for taking the time to share your feedback with us, Aimee ******. We sincerely apologize that your recent experience did not meet the high standards we hold ourselves to at Gexa Energy. We would truly appreciate the opportunity to speak with you directly to better understand your concerns and make things right. Please email us at customercare@gexaenergy.com with the following information: Name on your account Account number or service address Best phone number and timeframe to reach you Once we receive your informa... read more
Salesperson came into our business impersonating a West Penn Power employee. Tricked the owner into giving over our invoice so they could get our account number. They then put their energy supplier on our bill. When we deactivated it, they said we owed over $1,000. Which we refuse to pay; they are now trying to send us to collections. Do not trust this company; they are frauds.
Business response:
Your feedback is important to us. We take impersonation claims seriously and want to address this immediately. Contact (866) 961-9399.
Gexa’s customer service agents are polite, but the company itself is deceptive and predatory. They punish loyal, returning customers with outrageous fees—I was charged a $300 cancellation penalty. The shocking part? Even after paying that fee, I’ll save over $1,000 by switching away. That tells you everything you need to know. I hope this company loses every single customer until they stop gouging people.
Business response:
We apologize for falling short of your expectations. Your concerns about fees are noted. Please contact us at (866) 961-9399 to discuss.
Effing horrible. DOUBLED my rate the day my term expired to 50% above current market rate. Avoid them at all costs.
Business response:
Hi **** ****, Thank you for reaching out. Our Customer Care team would love the opportunity to connect with you personally to better understand your concerns and work on a solution. When you have a moment, please feel free to email us at customercare@gexaenergy.com. If you could include the name on your account, your account number, or services address, and phone number and preferred time to reach you, we'd be more than happy to give you a call to discuss everything in detail. Thank you!
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,913 reviews.
When is Gexa Energy open?
Gexa Energy is open now. It will close at 8:00 p.m.