Gexa Energy

Jon 

on BBB

7 years ago

Any questions I've had, where I am now and where I lived prior, their staff was very kind about it. As well, when trees fell on lines during storms, etc. where I used to live they were available 24/7 for things like that. I respect that. 

carolyn n. 

on BBB

7 years ago

Gexa Energy is the easiest energy company I've worked with. Their website is user friendly. Their bills are easy to find and are straightforward. They even kept power going through Hurricane Harvey. I really love the care they put into customer service. 

J. S. 

on BBB

9 years ago

Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the... read more

Kannsas M 

on BBB

a month ago

Salesperson came into our business impersonating a West Penn Power employee. Tricked the owner into giving over our invoice so they could get our account number. They then put their energy supplier on our bill. When we deactivated it, they said we owed over $1,000. Which we refuse to pay; they are now trying to send us to collections. Do not trust this company; they are frauds. 

John M 

on BBB

3 months ago

Gexa’s customer service agents are polite, but the company itself is deceptive and predatory. They punish loyal, returning customers with outrageous fees—I was charged a $300 cancellation penalty. The shocking part? Even after paying that fee, I’ll save over $1,000 by switching away. That tells you everything you need to know. I hope this company loses every single customer until they stop gouging people. 

Phil F 

on BBB

4 months ago

Effing horrible. DOUBLED my rate the day my term expired to 50% above current market rate. Avoid them at all costs. 

Shanna E 

on BBB

5 months ago

Worst customer service experience. I called because I had questions about my first bill and the kWh charge. Its a little confusing when they say theyll charge one rate but the avg rate is something else. The customer service rep was really hard for me to understand. Normally thats okay but not with this subject where its requires a more detailed explanation. I asked if there was someone else I could speak with because I was having a hard time understanding with his very heavy accent. The guy was so insulted and said his Engl... read more

Ronald H 

on BBB

5 months ago

First month, $140 dollars. 5 people in the house. Heat and lights on, showers on all month.Second month, $450 dollars. 1 person in the house, low A/C use, very energy conscious.Third month, $540 dollars. 1 person in the house. Even better at being energy conscious, low A/C use. Absolutely outrageous and upset. Paying 1/3 of my mortgage costs in energy is unheard of especially when we are barely using lights, barely using anything, and never home. We pay separate for water and garbage so this is not right. Not paying $500 a m... read more

Melinda E 

on BBB

6 months ago

Worst customer service ever. Talked over 30 minutes just to cancel electricity because I moved out of my apt. They will not let me cancel without documentation of death. Please, please someone needs to cancel this company. NO HELP WITH ANYTHING.