Gexa Energy

Jon 

on BBB

6 years ago

Any questions I've had, where I am now and where I lived prior, their staff was very kind about it. As well, when trees fell on lines during storms, etc. where I used to live they were available 24/7 for things like that. I respect that. 

carolyn n. 

on BBB

7 years ago

Gexa Energy is the easiest energy company I've worked with. Their website is user friendly. Their bills are easy to find and are straightforward. They even kept power going through Hurricane Harvey. I really love the care they put into customer service. 

J. S. 

on BBB

9 years ago

Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the... read more

Ronald H 

on BBB

a week ago

First month, $140 dollars. 5 people in the house. Heat and lights on, showers on all month.Second month, $450 dollars. 1 person in the house, low A/C use, very energy conscious.Third month, $540 dollars. 1 person in the house. Even better at being energy conscious, low A/C use. Absolutely outrageous and upset. Paying 1/3 of my mortgage costs in energy is unheard of especially when we are barely using lights, barely using anything, and never home. We pay separate for water and garbage so this is not right. Not paying $500 a m... read more

Melinda E 

on BBB

a month ago

Worst customer service ever. Talked over 30 minutes just to cancel electricity because I moved out of my apt. They will not let me cancel without documentation of death. Please, please someone needs to cancel this company. NO HELP WITH ANYTHING. 

Wilfredo H 

on BBB

2 months ago

DONT GO WITH THEM! Gave 5 stars just so this message doesn't get filtered out! It was time to renew with them and gave me the worst rates posible. (thats not the problem) they kept the whole credit from what I created from my solar!!!! Rep said "You didn't use it and since you canceled you lost it" WOW!!! Now you have been warned. So its really NOT the best company. they couldn't have told me this before I canceled? So you produced the energy, they give you a credit, when it's time to renew they give you a crap Rate, you can... read more

Glen H 

on BBB

5 months ago

Their customer service is slow and sometimes unintelligible. They are violating Texas laws regarding past due payment grace periods for the elderly. They kept my $140 deposit despite my following their requirements to the letter. I have cut my energy bill 50% by dropping Gexa and going to a plan found for me by ****** ****. 

Mike T 

on BBB

6 months ago

Horrible across the board. Nickle and dime you to death with fees and rates that change all the time. STAY AWAY! Fake ******reviews 

Natashea M 

on BBB

6 months ago

I decided to cancel with GEXA because their are advertised rates are deceptive and after getting a $400 bill in a small place that I live in I started digging deeper. After looking thoroughly through their rate sheet I realized that unlike other companies, their advertised rate does not include the TDU delivery charges for electricity, and therefore you end up paying way more than the advertise rate, even with their so called credit that they give you every month. To have a $400 bill in a 1100 square-foot home with a new HVA... read more