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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Worst energy company I have experienced. I prefer budget billing to keep my monthly bills averaged. GEXA employees messed this up and out of the blue told me I had to pay the balance or get shut off. This was not an ongoing conversation but was literally from one bill to the next. The whole point of budget bill I g was to make sure a cost spiked bill did t occur and pay deficits over time. Instead I got a bill for 3 times what I would have paid if I kept the normal billing. Direct result of poor customer service reps. I will... read more
We should have looked at these reviews before switching… our bill with another company was always 200 dollars now with Gexa it’s 600. Same house same usage everything. We got scammed with the false advertising of cheaper rates. We’ve had issue after issue. We mailed in a payment and they claim the check was returned but they took the money. So we had to pay again or get electricity turned off. We do that now we have to wait 10 days to see if they will credit the account. Even though they already cashed a check. Customer serv... read more
Gexa Energy is one of worse utility companies. My bill with them is the highest and continues to go up. When I picked Gexa as my utility provider No one was living in my house only thing that was running is air conditioner but a bill was higher that when someone actually lives in daily. Other companies l had before were better than Gexa. Today it’s hot in Texas, legally an electricity shouldn’t be disconnected from past due bill arrangements can be done but Gexa disconnected my electric. I wouldn’t refer Gexa to anyone. Thei... read more
I’ve been in my home for many years and never in my life had such a high bill. I noticed a higher rate charged. (It’s in the fine print) I will be shopping and terminating this contract early, no way I can endure this ridiculous bill and continue to get ripped off.
In the beginning they were okay but they state one thing and do another. I am now going elsewhere for sure. The bills get higher and higher yet nothing has changed in my household. Customer service is horrible.
High prices- very tricky with how they explain your cost for KWH usage. They advertise 12.6 which doesn’t include TDU charges and glad this bill credit if you use 1,000 -2,000 kWh. But actually what’s happening is your paying 17.9 cents per KWH plus TDU 4.8 cents on average 22.5cents per KWH total. It’s not possible with bill credit to even get close to what they of 12.6. Very shady. Again the rate listed in the ELC is very important to pay attention to cuz that is the rate you will pay even month regardless of usuage plus t... read more
Gexa Energy is a scammer! They hike up your bill and blame it on your consumption. It’s only me and my wife in our house. But for some strange reason our bill gets higher every month around this time. Nothing has changed, we still do the same as usual, but the bill went from 200 to 400, now it’s 600. So I guess next month it will be 800 to a 1000!! This is the worse Electric company we could’ve chose. Please let 2025 get here, so this contract would be up.! Don’t choose Gexa unless you like being robbed!!!!!
Absolutely deceptive renewal tactics for existing customers. Was reached out to for extending my current contract which was approximately $0.14/kwh. The new renewal for 24 months was approximately the same rate per kwh, so I agreed to remain a loyal customer and not shop around for electricity provider. When my first bill came back (July), it was 2X higher than June despite the use of only 10% more kilowatts of usage. It was determined after further investigation that the only way to average the advertised rate of $0.14/kwh ... read more
I think I’m being completely overcharged and it’s a total rip off and waste of money literally complete waste.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,209 reviews.
When is Gexa Energy open?
Gexa Energy is open now. It will close at 2:00 p.m.