Gexa Energy

Shuangfu Z 

on BBB

a year ago

The prices listed online attracted me, but when I switched to this power company, my electric bill doubled in the first month, and I think that may be why I haven't had a chance to get the points yet. By the second month, the electricity bill had increased significantly. I had to call the customer service of this electric company and ask for a change of plan. The customer service was very nice and said they would call me back when the verification was clear. I never received this so-called phone call. I even answered every c... read more

James N 

on BBB

a year ago

Bait and switch with the plan pricing. When you call to figure out what's going on they will change your plan, because they know they are scamming people, but they won't let you see the energy facts label or any plan documents before you agree to the new plan. Buyer beware.... 

Anita C 

on BBB

a year ago

Horrible!!! We requested an itemized statement because every month we are paying the amount requested and displayed online. You cannot change the amount to pay. 2-3 days after, we always receive a disconnect notice for an additional amount of $230-$380 more to be paid in the same month. No empathy, no assistance and no one speaks English….Maria the supervisor could not answer. Robbery….Run fast!!!! 

Fernandas C 

on BBB

a year ago

I contacted ***** ******for electric power. Meanwhile talking to the agent he did not mention me any energy proficient thermostat that's what I remember and after the talk he told me I need to agree for the contract that he's going to read through. So I said yes thinking that he's just reading out the contract for electricity power. I said yes to all his questions. I was not giving that much attention to when I said Later their technician called to make an appointment for installing the energy efficient thermostat. I told hi... read more

Mason M 

on BBB

a year ago

My previous electricity contract had expired. So, I shopped for a company that had a comparable price per kWh of what I was paying. I saw that Gexa was advertising 11.8 cents per kWh, which was about the same price as my previous contract with a different company. I signed up for the Gexa Eco Saver Plus 24. one of the stipulations within the plan was I would receive a $125.00 bill credit if my usage reached 1000 kWh within the billing cycle. I was sold and signed for the plan. After getting my account set up, I received an "... read more

Melanie S 

on BBB

a year ago

Customer service is terrible, does not communicate with the customer. I found a better company with better rates, so I decided to go. I called after receiving my bill to set up a payment arrangement customer service did not help as the account was still active. I was told their collection department will contact me to get this sorted out. I called again and did not get helped. I did not received a call, an email, or letter to get this resolved. I called again to get this paid and I was told it was sold to a third party colle... read more

Joanie O 

on BBB

a year ago

Gexa ***** *******program is a scam. They don't tell you how much to reduce usage during the time they give you. So, you can't gain points or reduce your bill. I talked to 4 reps who could not explain the program or how I would know what my usage is normally or how to check if I have earned points!!!!! 

Chris S 

on BBB

a year ago

Worst energy company I have experienced. I prefer budget billing to keep my monthly bills averaged. GEXA employees messed this up and out of the blue told me I had to pay the balance or get shut off. This was not an ongoing conversation but was literally from one bill to the next. The whole point of budget bill I g was to make sure a cost spiked bill did t occur and pay deficits over time. Instead I got a bill for 3 times what I would have paid if I kept the normal billing. Direct result of poor customer service reps. I will... read more

Nick N 

on BBB

a year ago

We should have looked at these reviews before switching… our bill with another company was always 200 dollars now with Gexa it’s 600. Same house same usage everything. We got scammed with the false advertising of cheaper rates. We’ve had issue after issue. We mailed in a payment and they claim the check was returned but they took the money. So we had to pay again or get electricity turned off. We do that now we have to wait 10 days to see if they will credit the account. Even though they already cashed a check. Customer serv... read more