Gexa Energy

Andrew H 

on BBB

a year ago

Absolutely deceptive renewal tactics for existing customers. Was reached out to for extending my current contract which was approximately $0.14/kwh. The new renewal for 24 months was approximately the same rate per kwh, so I agreed to remain a loyal customer and not shop around for electricity provider. When my first bill came back (July), it was 2X higher than June despite the use of only 10% more kilowatts of usage. It was determined after further investigation that the only way to average the advertised rate of $0.14/kwh ... read more

ShaVonne J 

on BBB

a year ago

I think I’m being completely overcharged and it’s a total rip off and waste of money literally complete waste. 

Maribel M 

on BBB

a year ago

Horrible horrible company to get as your electric provider!!!! They overcharge on everything. My tdu fees were more than 100 dollars during the summer and my bill would be coming out to 700.00 per month!!! This is robbery! Please don’t get this company, they are overcharging on the usage of electricity!! 

Maribel M. 

on BBB

a year ago

Horrible horrible company to get as your electric provider!!!! They overcharge on everything. My tdu fees were more than 100 dollars during the summer and my bill would be coming out to 700.00 per month!!! This is robbery! Please don’t get this company, they are overcharging on the usage of electricity!! 

Doletta P 

on BBB

a year ago

Gexa is a rip off. This is our second home. In the winter we are not there no heat is running. Why they send us a $356 bill. We have never had a bill like this because we are not there. We barely use 500kw. Our bill is usually $40 - $45 per month until the spring. Spring and Summer it goes to maybe $120. I have called them 3 times and they all say the same thing. We don't credit back any money. I asked to view the history of our bills to see we don't use much. They all say they understand my issue, but the Oncor smart meter ... read more

Shakendra W 

on BBB

a year ago

I should’ve came here first. I wished I would’ve never got involved. I selected a rate of 12.3 pkw but my rate was changed to 19.34. This a total scam. My house is about 900sft very small yet my bill is 699.86 and this includes a $125 credit. So before the credit my bill would’ve been $824.86 now come on this doesn’t make any sense at all!! I have never in my life received an electric bill this high. I’m a single mother and we are hardly ever home. This is ridiculous and they should be put out of business. Well I know they w... read more

joyce l 

on BBB

a year ago

I trusted this company is good company when I started contract with GEXA. These days, I pay the most highest bill in my life and pay much more than my other family and friends. My family or friends houses are much bigger square feet and more people living in there and they use more KW than me but they pay much less than me. I hope this company becomes a wealthy company by extorting a lot of money from customers who trusted and chose this company. Good luck! 

Dinora K 

on BBB

a year ago

I recently accepted Gexa Energy as our new Electric company as of Oct 20, 2023. Today's date is February 05, 2024 and we are at 800.00. How does this happen?! During this time in the winter with ******* ******we were paying 66.00 at the most. With this company we are paying nearly 300.00 for one month of service in the winter time. There is definitely something wrong here. This is not right at all. I have already made a call once before about charges and was advised to try a new plan. The thing is if you change your plan you... read more

Devorah J 

on BBB

a year ago

Whatever you do never use Gexa. I have 1237 square foot home for 1 month they billed 861.00. They billed for 9 extra days citing it was permissible per there contract. You will be miserable. My final bill was for q week 461.00 with a cancelation fee. Never again Gexa will go out of business. There are many many complaints filed with BBB.