Gexa Energy

Doletta P 

on BBB

2 years ago

Gexa is a rip off. This is our second home. In the winter we are not there no heat is running. Why they send us a $356 bill. We have never had a bill like this because we are not there. We barely use 500kw. Our bill is usually $40 - $45 per month until the spring. Spring and Summer it goes to maybe $120. I have called them 3 times and they all say the same thing. We don't credit back any money. I asked to view the history of our bills to see we don't use much. They all say they understand my issue, but the Oncor smart meter ... read more

Shakendra W 

on BBB

2 years ago

I should’ve came here first. I wished I would’ve never got involved. I selected a rate of 12.3 pkw but my rate was changed to 19.34. This a total scam. My house is about 900sft very small yet my bill is 699.86 and this includes a $125 credit. So before the credit my bill would’ve been $824.86 now come on this doesn’t make any sense at all!! I have never in my life received an electric bill this high. I’m a single mother and we are hardly ever home. This is ridiculous and they should be put out of business. Well I know they w... read more

joyce l 

on BBB

2 years ago

I trusted this company is good company when I started contract with GEXA. These days, I pay the most highest bill in my life and pay much more than my other family and friends. My family or friends houses are much bigger square feet and more people living in there and they use more KW than me but they pay much less than me. I hope this company becomes a wealthy company by extorting a lot of money from customers who trusted and chose this company. Good luck! 

Dinora K 

on BBB

2 years ago

I recently accepted Gexa Energy as our new Electric company as of Oct 20, 2023. Today's date is February 05, 2024 and we are at 800.00. How does this happen?! During this time in the winter with ******* ******we were paying 66.00 at the most. With this company we are paying nearly 300.00 for one month of service in the winter time. There is definitely something wrong here. This is not right at all. I have already made a call once before about charges and was advised to try a new plan. The thing is if you change your plan you... read more

Devorah J 

on BBB

2 years ago

Whatever you do never use Gexa. I have 1237 square foot home for 1 month they billed 861.00. They billed for 9 extra days citing it was permissible per there contract. You will be miserable. My final bill was for q week 461.00 with a cancelation fee. Never again Gexa will go out of business. There are many many complaints filed with BBB. 

Araceli S 

on BBB

2 years ago

Gexa Energy has been the worst electricity company. They do not honor the rate per your contract. They will add so many different fees as the Texas delivery charges. Customer service really does suck. *****should know they are taking advantage of the customers by altering the total amount of kilowatts. My house is 1800 square footage and why did I get a bill of $725.86 just bad business. 

Kawsera S 

on BBB

2 years ago

I thought I was getting a deal, but they started scamming me from the very first bill, which I had to call in and get fixed! My bills, it seems, are skyrocketing and the rate has been fluctuating although I locked in a 2 years contract so I could get the deal for 2 years. It's a scam! They give you the $125 rebate for 1000 kw, but charge you an arm and a leg if you use less or more, and their delivery charges are ridiculous! Avoid this company at all costs! 

Yetunde F 

on BBB

2 years ago

I cannot believe I feel for this scam of a company. DO NOT USE GEXA ENERGY. The company is a complete scam. And their customer service hangs up on you while lying that they cannot hear you. Absolutely horrible. I am cancelling my service. Y'all can take me to collections! 

Jo B 

on BBB

2 years ago

In a state where the electric grid is consistently failing during peak heat and cold, their rates are penalizing consumers for using less electricity.