Gexa Energy

Dinora K 

on BBB

a year ago

I recently accepted Gexa Energy as our new Electric company as of Oct 20, 2023. Today's date is February 05, 2024 and we are at 800.00. How does this happen?! During this time in the winter with ******* ******we were paying 66.00 at the most. With this company we are paying nearly 300.00 for one month of service in the winter time. There is definitely something wrong here. This is not right at all. I have already made a call once before about charges and was advised to try a new plan. The thing is if you change your plan you... read more

Devorah J 

on BBB

a year ago

Whatever you do never use Gexa. I have 1237 square foot home for 1 month they billed 861.00. They billed for 9 extra days citing it was permissible per there contract. You will be miserable. My final bill was for q week 461.00 with a cancelation fee. Never again Gexa will go out of business. There are many many complaints filed with BBB. 

Araceli S 

on BBB

a year ago

Gexa Energy has been the worst electricity company. They do not honor the rate per your contract. They will add so many different fees as the Texas delivery charges. Customer service really does suck. *****should know they are taking advantage of the customers by altering the total amount of kilowatts. My house is 1800 square footage and why did I get a bill of $725.86 just bad business. 

Kawsera S 

on BBB

a year ago

I thought I was getting a deal, but they started scamming me from the very first bill, which I had to call in and get fixed! My bills, it seems, are skyrocketing and the rate has been fluctuating although I locked in a 2 years contract so I could get the deal for 2 years. It's a scam! They give you the $125 rebate for 1000 kw, but charge you an arm and a leg if you use less or more, and their delivery charges are ridiculous! Avoid this company at all costs! 

Yetunde F 

on BBB

a year ago

I cannot believe I feel for this scam of a company. DO NOT USE GEXA ENERGY. The company is a complete scam. And their customer service hangs up on you while lying that they cannot hear you. Absolutely horrible. I am cancelling my service. Y'all can take me to collections! 

Jo B 

on BBB

2 years ago

In a state where the electric grid is consistently failing during peak heat and cold, their rates are penalizing consumers for using less electricity. 

Malik C 

on BBB

2 years ago

An absolutely HORRIBLE electricity company. The true definition of bait and switch. I was completely misled by the agent stating that I’d be charged 11.4¢ per month so long as I don’t exceed 500 kWh, it was mentioned that I’d be charged at whatever kWh I used (as expected). They even included a $50 discount if you use 500 kWh (a steal right!? NO) — What they DIDN’T feel the common decency to include was the caveat of the 11.4¢ increasing as your usage increases. For example this month, I used 706 kWh, I was expecting to be c... read more

Maria A 

on BBB

2 years ago

This was a complete bait and switch. My average electric bill was around $220/mo over the summer months in Texas which is high. I decided to look for another electric company with a lower rate and did my research. I found Gexa Energy online and was given a rate of 10.3 cents per kwh at 1000 kwh. Naturally, I switched. I received my first bill and it was almost $358 for ONE MONTH! When I contacted customer service, the customer service rep apologized and told me the 10.3 cents per kwh was an "average" rate and that I was actu... read more

Rachela L 

on BBB

2 years ago

This company doesn't deserve any stars to be available. They are ridiculously high! Either pay this bill or buy groceries or not even medicine. Nobody can pay 4or 5 hundred dollars a week. What are they thinking!! What kind of people own this company!? They should be ashamed of themselves. But I promise you karma is a *****! I'll never recommend this company ever!