Gexa Energy

Shanna E 

on BBB

8 months ago

Worst customer service experience. I called because I had questions about my first bill and the kWh charge. Its a little confusing when they say theyll charge one rate but the avg rate is something else. The customer service rep was really hard for me to understand. Normally thats okay but not with this subject where its requires a more detailed explanation. I asked if there was someone else I could speak with because I was having a hard time understanding with his very heavy accent. The guy was so insulted and said his Engl... read more

Ronald H 

on BBB

8 months ago

First month, $140 dollars. 5 people in the house. Heat and lights on, showers on all month.Second month, $450 dollars. 1 person in the house, low A/C use, very energy conscious.Third month, $540 dollars. 1 person in the house. Even better at being energy conscious, low A/C use. Absolutely outrageous and upset. Paying 1/3 of my mortgage costs in energy is unheard of especially when we are barely using lights, barely using anything, and never home. We pay separate for water and garbage so this is not right. Not paying $500 a m... read more

Melinda E 

on BBB

9 months ago

Worst customer service ever. Talked over 30 minutes just to cancel electricity because I moved out of my apt. They will not let me cancel without documentation of death. Please, please someone needs to cancel this company. NO HELP WITH ANYTHING. 

Wilfredo H 

on BBB

10 months ago

DONT GO WITH THEM! Gave 5 stars just so this message doesn't get filtered out! It was time to renew with them and gave me the worst rates posible. (thats not the problem) they kept the whole credit from what I created from my solar!!!! Rep said "You didn't use it and since you canceled you lost it" WOW!!! Now you have been warned. So its really NOT the best company. they couldn't have told me this before I canceled? So you produced the energy, they give you a credit, when it's time to renew they give you a crap Rate, you can... read more

Glen H 

on BBB

a year ago

Their customer service is slow and sometimes unintelligible. They are violating Texas laws regarding past due payment grace periods for the elderly. They kept my $140 deposit despite my following their requirements to the letter. I have cut my energy bill 50% by dropping Gexa and going to a plan found for me by ****** ****. 

Mike T 

on BBB

a year ago

Horrible across the board. Nickle and dime you to death with fees and rates that change all the time. STAY AWAY! Fake ******reviews 

Natashea M 

on BBB

a year ago

I decided to cancel with GEXA because their are advertised rates are deceptive and after getting a $400 bill in a small place that I live in I started digging deeper. After looking thoroughly through their rate sheet I realized that unlike other companies, their advertised rate does not include the TDU delivery charges for electricity, and therefore you end up paying way more than the advertise rate, even with their so called credit that they give you every month. To have a $400 bill in a 1100 square-foot home with a new HVA... read more

Erika M 

on BBB

a year ago

ABSOLUTE WORST customer SERVICE. They are liars and went out of their way to disconnect my new service. They have caused me sooooooo much problems with trying to get service. STAY AWAY!!!!!!! 

Joseph F 

on BBB

a year ago

Deceptive practices on a plan that clearly states a price per Kilowatt hour. After an hour on the phone with multiple employees I understood that the price per KWH is DOUBLE what I thought it was if I don't hit exactly a specific number each billing period. Terrible greed that knows no bounds. Lost another customer permanently, and hopefully anyone that reads all of these 1 star reviews will quickly understand to stay away from this company.