Gexa Energy

Mike T 

on BBB

8 months ago

Horrible across the board. Nickle and dime you to death with fees and rates that change all the time. STAY AWAY! Fake ******reviews 

Natashea M 

on BBB

8 months ago

I decided to cancel with GEXA because their are advertised rates are deceptive and after getting a $400 bill in a small place that I live in I started digging deeper. After looking thoroughly through their rate sheet I realized that unlike other companies, their advertised rate does not include the TDU delivery charges for electricity, and therefore you end up paying way more than the advertise rate, even with their so called credit that they give you every month. To have a $400 bill in a 1100 square-foot home with a new HVA... read more

Erika M 

on BBB

8 months ago

ABSOLUTE WORST customer SERVICE. They are liars and went out of their way to disconnect my new service. They have caused me sooooooo much problems with trying to get service. STAY AWAY!!!!!!! 

Joseph F 

on BBB

9 months ago

Deceptive practices on a plan that clearly states a price per Kilowatt hour. After an hour on the phone with multiple employees I understood that the price per KWH is DOUBLE what I thought it was if I don't hit exactly a specific number each billing period. Terrible greed that knows no bounds. Lost another customer permanently, and hopefully anyone that reads all of these 1 star reviews will quickly understand to stay away from this company. 

Shuangfu Z 

on BBB

9 months ago

The prices listed online attracted me, but when I switched to this power company, my electric bill doubled in the first month, and I think that may be why I haven't had a chance to get the points yet. By the second month, the electricity bill had increased significantly. I had to call the customer service of this electric company and ask for a change of plan. The customer service was very nice and said they would call me back when the verification was clear. I never received this so-called phone call. I even answered every c... read more

James N 

on BBB

10 months ago

Bait and switch with the plan pricing. When you call to figure out what's going on they will change your plan, because they know they are scamming people, but they won't let you see the energy facts label or any plan documents before you agree to the new plan. Buyer beware.... 

Anita C 

on BBB

10 months ago

Horrible!!! We requested an itemized statement because every month we are paying the amount requested and displayed online. You cannot change the amount to pay. 2-3 days after, we always receive a disconnect notice for an additional amount of $230-$380 more to be paid in the same month. No empathy, no assistance and no one speaks English….Maria the supervisor could not answer. Robbery….Run fast!!!! 

Fernandas C 

on BBB

11 months ago

I contacted ***** ******for electric power. Meanwhile talking to the agent he did not mention me any energy proficient thermostat that's what I remember and after the talk he told me I need to agree for the contract that he's going to read through. So I said yes thinking that he's just reading out the contract for electricity power. I said yes to all his questions. I was not giving that much attention to when I said Later their technician called to make an appointment for installing the energy efficient thermostat. I told hi... read more

Mason M 

on BBB

11 months ago

My previous electricity contract had expired. So, I shopped for a company that had a comparable price per kWh of what I was paying. I saw that Gexa was advertising 11.8 cents per kWh, which was about the same price as my previous contract with a different company. I signed up for the Gexa Eco Saver Plus 24. one of the stipulations within the plan was I would receive a $125.00 bill credit if my usage reached 1000 kWh within the billing cycle. I was sold and signed for the plan. After getting my account set up, I received an "... read more