Gexa Energy

BARRY D 

on BBB

2 years ago

Bait and switch. They tell you a low rate and charge a much higher rate. Everyone there barely speaks English. Avoid this company. They are the worst almost criminal. 

Haley C 

on BBB

2 years ago

Customer service absolutely sucks. I saw an outrageous amount of usage on my weekly energy with an over 100% increase during a time when I hadn’t even been home. When I asked about it, their answers dodged my concerns. At one point, they outright did not answer when I asked how I can have my energy usage double checked for mistakes. I will be switching as soon as this term is up and do not recommend this company for anything. Their low prices are not worth the poor customer service and lack of transparency from the company. 

Marissa B 

on BBB

2 years ago

I'd rate 0 stars if I could. Our bill has always been around $180... it went up a bit due to extreme heat in Texas, we expected that. What we didn't expect was an almost $500 electric bill! To put the cherry on top, they've charged us for TRIPLE the amount of energy we've actually used. We were out of town and left the house on 77 and everything except the house cameras unplugged.. we were gone almost a month and they charged us for TRIPLE electricity when we weren't even home to use it! My parents house doesn't even use tha... read more

Tim M 

on BBB

2 years ago

They won't return calls. Lied about my $10-15 monthly charges 

Canaan P 

on BBB

2 years ago

GEXA is horrible. Price gouging, bait n switch unethical company of thievery. They penalize customers for not paying the new portion of the current bill. Yep, you got to pay in full, then the next bill you get a late charge for not paying the new portion of the next bill. I wish we could gv zero stars. Gexa is trash... there needs to be a major lawsuit against them. I'm about to lose my deposit & find another company 

Tiffany W 

on BBB

2 years ago

DO NOT SIGN WITH THIS COMPANY! Their advertised rates Hans fine print Like you have to use exactly 1000kwh to get the advertised rates. If you use 999 or 1001 they rate doubles. When you call to change that they assure you your next bill will be at a better rate which is more than you signed up for but less than the doubled rate they charge for not hitting 1000kwh on the dot. Then they don’t make the change. Even though you do a recorded authorization to change plans then they say you never did and keep charging you the infl... read more

Cathy L 

on BBB

2 years ago

This company is terrible. I wish I could give ZERO stars. It is no surprise that Gexa Energy has lost their accreditation with the BBB because they are ripping off their customers and not addressing the issues. When our contract ended, they began charging us $.21 per KwH. My bill for my 2100 SQFT house in July was $835. After the taxes, fees and interconnection charges, that becomes $.25 per KwH. THIS SHOULD BE ILLEGAL!!! In Dallas, we have SO MANY electricity providers, this should never happen. I am disgusted by Gexa's pra... read more

Cienna H 

on BBB

2 years ago

Do not do business with this company. This company made several misleading and false statements during my conversations with them about their services. Because of this, I got stuck with a substantially higher rate. They are slow to answer the phones and no one you speak with seems to be able to resolve any problems without escalating higher and higher up the chain. I spent over two hours total on the phone trying to get my issues resolved, which ultimately they could not fix - it also was an internal error that they refused ... read more

Jennifer M 

on BBB

2 years ago

I have tried for months to cancel my service and they say there’s no record of my calls. The last time I spoke with someone they said all I had to do was pay the remaining balance of $28.25, even though i cancelled and didn’t live there at the time. I was exhausted from dealing with them, so I paid the remaining and I thought it was finally over. I now just received an invoice for $2,868.13 and the bill has no details as to why I was charged this amount. Their cancellation fee is only $350.00 so where this number came from, ... read more