Gexa Energy

Canaan P 

on BBB

a year ago

GEXA is horrible. Price gouging, bait n switch unethical company of thievery. They penalize customers for not paying the new portion of the current bill. Yep, you got to pay in full, then the next bill you get a late charge for not paying the new portion of the next bill. I wish we could gv zero stars. Gexa is trash... there needs to be a major lawsuit against them. I'm about to lose my deposit & find another company 

Tiffany W 

on BBB

a year ago

DO NOT SIGN WITH THIS COMPANY! Their advertised rates Hans fine print Like you have to use exactly 1000kwh to get the advertised rates. If you use 999 or 1001 they rate doubles. When you call to change that they assure you your next bill will be at a better rate which is more than you signed up for but less than the doubled rate they charge for not hitting 1000kwh on the dot. Then they don’t make the change. Even though you do a recorded authorization to change plans then they say you never did and keep charging you the infl... read more

Cathy L 

on BBB

a year ago

This company is terrible. I wish I could give ZERO stars. It is no surprise that Gexa Energy has lost their accreditation with the BBB because they are ripping off their customers and not addressing the issues. When our contract ended, they began charging us $.21 per KwH. My bill for my 2100 SQFT house in July was $835. After the taxes, fees and interconnection charges, that becomes $.25 per KwH. THIS SHOULD BE ILLEGAL!!! In Dallas, we have SO MANY electricity providers, this should never happen. I am disgusted by Gexa's pra... read more

Cienna H 

on BBB

a year ago

Do not do business with this company. This company made several misleading and false statements during my conversations with them about their services. Because of this, I got stuck with a substantially higher rate. They are slow to answer the phones and no one you speak with seems to be able to resolve any problems without escalating higher and higher up the chain. I spent over two hours total on the phone trying to get my issues resolved, which ultimately they could not fix - it also was an internal error that they refused ... read more

Jennifer M 

on BBB

a year ago

I have tried for months to cancel my service and they say there’s no record of my calls. The last time I spoke with someone they said all I had to do was pay the remaining balance of $28.25, even though i cancelled and didn’t live there at the time. I was exhausted from dealing with them, so I paid the remaining and I thought it was finally over. I now just received an invoice for $2,868.13 and the bill has no details as to why I was charged this amount. Their cancellation fee is only $350.00 so where this number came from, ... read more

Veronica B 

on BBB

a year ago

This is my second time in 20 years to use Gexa. I left the first time due to a massive price increase when my contract is up. Starting October 2021 I tried Gexa again because of their competitive rate. I used them through Oct 2021 to October 2022 with no issues and last summer my highest bill was less than 325 through the hottest months. HOWEVER THIS SUMMER is completely different! I am extremely energy conscious. My AC stays turned up, I added extra insulation to my home, I sealed doors, windows and I have my windows covere... read more

Preston M 

on BBB

2 years ago

I signed up for the Gexa Eco Saver Plus 24. I quote, the plan states "8.8 cents at 1000 KwH". In the plan description. Reading the terms made me feel this was the plan (ie at 1000 KwH its 8.8 cents but above that is market rate). Well when I got my bill it was over 17 cents per KwH not even including all the other taxes and fees. After speaking with a representative they informed me that, yes, it was never 8.8 cents per KwH, thats just an average--not my average however--and not what they intent on charging. What a beautiful... read more

Kelly L 

on BBB

2 years ago

Something isn’t right. I feel we are being scammed. Our power bill was the most it has ever been last month (and a lot more than our neighbors who keep their ac WAY lower than ours and have double the people in their family). It was 613.00. We have been out of town all week this week with our upstairs unit set on 80…I just got my weekly usage email showing that we used about the same amount of electricity the week we have been gone as we used the week before. How is that even possible??? I’m being scammed! 

Jazmin S 

on BBB

2 years ago

Deceptive practices. They advertise to be the lowest kw rate but when you sign up, they have hidden additional rates that increase the kw rate to .17 kw! They offer a smart thermostat for free but is charged to you on a monthly basis on your bill. I have never paid more for electricity as a homeowner. Do not use this business.