Gexa Energy

Richard D 

on BBB

4 years ago

I spent 5 years with Gexa and paid my bill on time every time. Recently I noticed they changed my rate from 8 cents to 19 cents per KWH and I wasn't mailed, emailed, called about it. When I called to fix it, they told me it will go back to 9 cents. Now my last 3 bills are at 13.8 cents. This is blatant lying and they should be ashamed. We are off to a company with morals and integrity. 

Adams 

on BBB

4 years ago

I was trying to renew my plan on their website but it doesn't work and then trying to call customer service but they are not able to solve the issue. Instead of renewing my old account they just create a new account. The way to make more bills! That's all!!! 

Diana G 

on BBB

4 years ago

Gexa Energy is one of the worst electric company that's out there. RIPoFF @ 100%. My one month electric bill was high enough to cover the whole year. Run ppl run .......................... 

SHELBY C 

on BBB

4 years ago

Horrible horrible horrible. we went from using up to 1400 KW maximum ALWAYS to using 2500 KW one month and the next almost FOUR THOUSAND KW!!! I called for a meter check that took them about a month they told me they were waving all late fees and still sent me a disconnect notice. so I called again, and they said that I can wait until the meter is read. so finally 2 days ago they checked the meter and I never heard anything after that. I had to call again the next day and ask about the status. so they said since I did not pa... read more

Ed G 

on BBB

4 years ago

No experience with the service yet gut the switch to Gexa was easy 

Glenn L 

on BBB

4 years ago

Clear questions and responses. Knowledgeable and pleasant. Answered phone right away, no auormatic answer spoke to human right off. 

Tyrone Y. 

on BBB

4 years ago

Worst company ever! I have been with them for 2 years. Always paid on time. I’m moving to a new address and they tell me it’s a switch hold at the new address from the previous resident. Ok cool. So I submit all the paperwork that they tell me to proving that I’m moving to this address and they reject it!! Here I am 1 day before I move and no one has a answer to why it was rejected and I have no lights set up at my new home and I keep getting the run around from each representative that I speak to and no manager seems to kno... read more

KReed 

on BBB

4 years ago

I had my account for a total of maybe three weeks when one afternoon my power went out. I called their outage number, just for it to tell me to call another company. That company informed me it was indeed not an outage, but my account had been closed. When I told them I never closed it, they looked into it and said that because someone at another electric company apparently opened an account on my address, Gexa automatically closed my account. This was done with zero communications; no email, no text, not even a letter in th... read more

Austin L 

on BBB

5 years ago

This company has been extremely unprofessional. We tried to set up service with them and when they were taking down our information they took everything down incorrectly. They didn't have our primary address right, our name, or any of our credit information. Because of this it has been difficult to get anything set up with the company and because of the incorrect credit information they are requiring us to have a $300 down deposit to activate services. They are requesting this based off of someone else's credit report that t... read more