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At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 8:00 p.m. | |
Tue | 7:00 a.m. to 8:00 p.m. | |
Wed | 7:00 a.m. to 8:00 p.m. | |
Thu | 7:00 a.m. to 8:00 p.m. | |
Fri | 7:00 a.m. to 8:00 p.m. | |
Sat | 8:00 a.m. to 2:00 p.m. | |
Sun | Closed |
I had my account for a total of maybe three weeks when one afternoon my power went out. I called their outage number, just for it to tell me to call another company. That company informed me it was indeed not an outage, but my account had been closed. When I told them I never closed it, they looked into it and said that because someone at another electric company apparently opened an account on my address, Gexa automatically closed my account. This was done with zero communications; no email, no text, not even a letter in th... read more
This company has been extremely unprofessional. We tried to set up service with them and when they were taking down our information they took everything down incorrectly. They didn't have our primary address right, our name, or any of our credit information. Because of this it has been difficult to get anything set up with the company and because of the incorrect credit information they are requiring us to have a $300 down deposit to activate services. They are requesting this based off of someone else's credit report that t... read more
Renew contract was easy, and got lower plan what I have now.
This company is a complete scam. They made the average billing option sound so appealing, but failed to mention that the variance every month is compounded and has to be paid either at the end of the contract or if any changes are made to the contract. We found this out when we were one year into our two year contract. THEY changed our account number, therefore making a change to our account with out consent and we were all of a sudden stuck with a $635 bill! Oh AND they did not mention that they, at any time can up our aver... read more
I have been a Gexa Energy customer for over 10 years, but their customer services has recently taken a nose dive. On December 8, they sent me a notice that my account number was going to change as a result of their billing system being switched to a new platform. Then, on December 21, they sent me my monthly bill, with the old account number. Since the bill was sent with the old account number, I paid it (using my Chase online banking) with the old account number. Today, January 2, I received a disconnection notice for the e... read more
I have been a Gexa customer for over 20 years and have always paid my statements on time. A new contract started in November 2020 and Gexa failed to send me a statement. 2 weeks after the statement due date they disconnected my power I received no notice that I was about to be disconnected and had to call to find out why and how much I was in arrears. I paid the $75. due on on line and they said they would restore my service in 2-4 hours. Apparently 20 years of paying my bill on time did not deserve being notified they would... read more
Horrible customer service!! Disconnect my electric 4 days before my requested service transfer date!! Told me it was there mistake but nothing could be done!! I will not continue to be a customer!!
I just moved here from California Nov. 6th and had power transferred into my name with Gexa. I then received a thank you for being a new customer letter with account number. On the 16th of November my power gets shut off with no warning at all. I was told it was because who ever lived there before didn’t pay their power bill. It took 3 complete days of talking and begging on the phone to finally get a representative to actually tell me they needed a certain form filled out to declare I live at this address. I have lost 2 day... read more
WORST company ever!! I don't even want to give them 1 star, but that's the lowest I can choose. I have attempted 6 times to get a switch hold taken off of my account, and all 6 times, Gexa customer service has told me they put the request in and it will take 24-72 hours for the witch hold to come off. The switch hold is still on my account and I am not under contract with them. I have even emailed the CEO of the company to inform him of the issue since nobody else from Gexa can do the job, but I have yet to hear from him. Te... read more
Gexa Energy has a 4.7 star rating with 28,217 reviews.
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.