Gexa Energy

SHELBY C 

on BBB

4 years ago

Horrible horrible horrible. we went from using up to 1400 KW maximum ALWAYS to using 2500 KW one month and the next almost FOUR THOUSAND KW!!! I called for a meter check that took them about a month they told me they were waving all late fees and still sent me a disconnect notice. so I called again, and they said that I can wait until the meter is read. so finally 2 days ago they checked the meter and I never heard anything after that. I had to call again the next day and ask about the status. so they said since I did not pa... read more

Ed G 

on BBB

4 years ago

No experience with the service yet gut the switch to Gexa was easy 

Glenn L 

on BBB

4 years ago

Clear questions and responses. Knowledgeable and pleasant. Answered phone right away, no auormatic answer spoke to human right off. 

Tyrone Y. 

on BBB

4 years ago

Worst company ever! I have been with them for 2 years. Always paid on time. I’m moving to a new address and they tell me it’s a switch hold at the new address from the previous resident. Ok cool. So I submit all the paperwork that they tell me to proving that I’m moving to this address and they reject it!! Here I am 1 day before I move and no one has a answer to why it was rejected and I have no lights set up at my new home and I keep getting the run around from each representative that I speak to and no manager seems to kno... read more

KReed 

on BBB

4 years ago

I had my account for a total of maybe three weeks when one afternoon my power went out. I called their outage number, just for it to tell me to call another company. That company informed me it was indeed not an outage, but my account had been closed. When I told them I never closed it, they looked into it and said that because someone at another electric company apparently opened an account on my address, Gexa automatically closed my account. This was done with zero communications; no email, no text, not even a letter in th... read more

Austin L 

on BBB

4 years ago

This company has been extremely unprofessional. We tried to set up service with them and when they were taking down our information they took everything down incorrectly. They didn't have our primary address right, our name, or any of our credit information. Because of this it has been difficult to get anything set up with the company and because of the incorrect credit information they are requiring us to have a $300 down deposit to activate services. They are requesting this based off of someone else's credit report that t... read more

Don L 

on BBB

4 years ago

Renew contract was easy, and got lower plan what I have now. 

Christopher J 

on BBB

4 years ago

This company is a complete scam. They made the average billing option sound so appealing, but failed to mention that the variance every month is compounded and has to be paid either at the end of the contract or if any changes are made to the contract. We found this out when we were one year into our two year contract. THEY changed our account number, therefore making a change to our account with out consent and we were all of a sudden stuck with a $635 bill! Oh AND they did not mention that they, at any time can up our aver... read more

Bob 

on BBB

4 years ago

I have been a Gexa Energy customer for over 10 years, but their customer services has recently taken a nose dive. On December 8, they sent me a notice that my account number was going to change as a result of their billing system being switched to a new platform. Then, on December 21, they sent me my monthly bill, with the old account number. Since the bill was sent with the old account number, I paid it (using my Chase online banking) with the old account number. Today, January 2, I received a disconnection notice for the e... read more