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Glip by RingCentral
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I use this all day every day and I have to reinstall the app at least once a week!
Business response:
Hey Tamara, the Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with any additional information to continue the conversation. We hope to hear more from you soon!
So many issues with the app. Which extension being called doesn't display reliably. If multiple users get rung by an extension, some may ring others may not. Can't respond to texts to the main number. Tech support is worthless. You'll spend hours on the phone with tech support with no resolution. I'm more capable with the configuration of their backend than the tech support people and that's not saying much. Constantly get put on hold to research how to do things.
Business response:
Hey Michael, the Review Team would love to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with any additional information to continue the conversation. We hope to hear more from you soon!
So I have had Ringcentral for 2 years. So far I had been pretty happy. Lots of maintenance, but most of it was needed. I decided I need to add a second local number, go thorough all the steps purchase it, but they never let me choose the number. Too much for here, but long story short, they never give me a number and then the assistant basically tells me they will message me via chat in the next 24-48 hours. Well, nothing. I asked for a email too. So I canceled, and they still charged.
Business response:
Hey Benjamin, the Review Team would love to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with any additional information. We hope to hear more from you soon!
i wasn't able to use the app on my phone. I am no longer with the company that requires me to have it downloaded.
Business response:
Hey Stephanie, thank you for the feedback! If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We would love to help improve your experience in any way we can!
very very bad service and the worst customer services ever, don't believe their sales team they are liers
Business response:
Thank you for your feedback, Mesheal. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html or reference this review and email the Review Team at review@ringcentral.com with more information, and we will help improve your experience in any way we can.
App will randomly disconnect from Bluetooth. whether this is from my car or a Bluetooth headset. very frustrating
Business response:
We are sorry to hear this — we know that when you are on the go, reliability is vital. Please reference this review and email us directly at review@ringcentral.com so we can connect you with our Product Team to help improve your experience in any way we can. We hope to hear more from you soon, Peter!
Having issues message notifications not receiving on my mobile device. 1 star service.
Business response:
Thank you for your feedback. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Also, you can report this in the app; here is how: https://ringcentr.al/42aZ68p
horrible. you need to turn off all permissions for your contacts. it reads each contacts info to the point where someone has tapped into 3 contacts and they received random packages from Amazon with nicknames assigned. No other business app has access to these contacts from my ohone
Business response:
This is not the experience we wish for you to have, and we would like to investigate this matter further. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html You can also reference this review and email the Review Team at review@ringcentral.com with more information. Thank you!
Does not ring through android auto
Business response:
Here is a support article for android auto: https://support.ringcentral.com/article-v2/Intro-to-Android-Auto-support.html?brand=RingCentral&product=RingEX&language=en_US If you are still experiencing silence, reference this review and reach out to us at review@ringcentral.com so we can help improve your experience however we can!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,475 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.