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RingCentral is the worst VoIP service provider on the planet, too bad I'm stuck with them through my internet service provider, otherwise I would never have anything to do with RingCentral of any kind I wouldn't even call one of their phone numbers!
Business response:
Thank you for your feedback. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
TRASH
Business response:
Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
The App (Android) is terrific & very feature rich. I do have a major problem with the level of support though. The text message option was selected as a feature that we wanted for my line, but wasn't activated. After waiting several days just to get the line activated (after numerous unanswered messages), do I now have to wait days for this?
Please avoid this company if you can. They lock you into a term-plan, which auto-renews without your knowledge for the entirety of the original term. It is the usual call centre experience, whereby their reps indicate there is nothing you can do. Please view their Trust Pilot reviews. Terrible company with exploitative practices. Update to Ring Central: You claim that you clearly explained the terms of our contract. This is simply unfounded. Good try.
Business response:
Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. If you have further concerns, please connect with our Support Team directly at your convenience here: https://support.ringcentral.com/contact-support.html
Trapped in a legacy 2-year contract that someone else signed over 10 years ago!!! Can't remove any licenses and paying thousands on a plan that is more expensive than any current plan offered. Even though they don't make those types of contracts anymore, the account team is forcing us it to stay in it so that they can make more money - even though they know it will cost them our future business! They could care less. If that doesn't say the quiet part out loud...
Business response:
Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. If you have further concerns, please connect with our Support Team directly at your convenience here: https://support.ringcentral.com/contact-support.html
Trapped in a 2-year contract that someone else signed 10 years ago!!! Can't remove any licenses and paying thousands. Terrible phone provider.
Please avoid this company if you can. They lock you into a term-plan, which auto-renews without your knowledge for the entirety of the original term. It is the usual call centre experience, whereby their reps indicate there is nothing you can do. Please view their Trust Pilot reviews. Terrible company with exploitative practices.
I can't complete activation of my account. It crazy. Second day I'm trying to fill out credit card information with different cards but it shows me some error. I called to Support but got into voicemail loop. They only answered me RingCentral is a lead of cloud..... but no one answered. They couldn't even configure their own voicemail. Website doesn't work properly. Sales trying to sell me super expensive plan when I asked easiest solution. My friend works with them and pay more that expected
Business response:
Thank you for your feedback, Andrei. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
The RingCentral app suddenly requires intrusive permissions. Just to join a video meeting, it now requires permission to identify all nearby devices and access to the phone permission. Neither of those permissions were required until recently. Until they remove these intrusive required permissions, I need to change my review from 5 stars to 1 star. I might even have to uninstall RingCentral, as the app now refuses to do anything unless you give it these intrusive permissions.
Business response:
Thank you for your feedback. For additional assistance please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Glip by RingCentral has a 3.1 star rating with 6,475 reviews.
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