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Glip by RingCentral
About this business
This app and service is absolutely horrible do not use! The app doesn't always work it's hit or miss to receive calls. Tech support takes forever to find & correct issues. Everytime they do an update to their apps mobile or desktop, I always have issues afterwards & have to spend hours on the phone with them to troubleshoot issues that rarely gets solved. Don't waste your time or money. I've received 2 bad reviews from customers all because the customer called in & the app didn't ring!!
Business response:
Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html or email the Review Team directly at review@ringcentral.com with more information and we will do our best to help improve your experience. Thank you!
SMS backup doesn't work, lost all my message history, spent hours on the phone with the support team and they said there is no fix and I just have to accept that my data is lost, not a glitch in the system it just doesn't work. They'll probably just say to calling them again. Joke of a company.
Business response:
Hey Conrad, to continue the conversation please email the Review Team directly with more information at review@ringcentral.com. We would love to understand your feedback better and do what we can to assist you in improving your experience. Thank you!
SMS backup doesn't work, lost all my message history, hours on the phone with customer service, not a glitch in the system it just doesn't work
I like this app overall, would have left a 5 star review, or not reviewed, if not for this stupid popup asking me to review, and it did so as I was trying to take a call. Ended up losing a customer because of it. So 1 star review. The stupid trend in apps of begging for reviews, especially in paid service apps needs to stop.
Business response:
Thank you for your feedback. Please email the Review Team directly at review@ringcentral.com so we can continue the conversation and work together to hopefully improve your experience!
Constantly dropping calls. And I can't fix it because they're incompetent. Of course you can't cancel the service because they pretend it's 1990 and make you sign a 2-year agreement that they Auto renew without asking. I hate ringcentral and wouldn't recommend them to my worst enemy.
Business response:
Hey Marshall, the Review Team hears your frustration. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. If you have additional concerns, please email us at review@ringcentral.com to continue the conversation and discuss this in more detail. Thank you.
Never used it!
Business response:
Hey Mary, the Review Team would like to understand your feedback better. Please email us with more information at review@ringcentral.com. Thank you!
This app is horrible.
Business response:
Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. If you wish to continue the conversation, email the Review Team at review@ringcentral.com with more information.
Very poor app. Drops calls or doesn't connect even with a strong internet connection. If we weren't required to use this for work I would never use it.
Business response:
Dirk, please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html.
Not what I wanted.
Business response:
Hey David, thank you for your feedback. Please get ahold of our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html or email the Review Team with more information at review@ringcentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open on Monday at 9:00 a.m.