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Glip by RingCentral
About this business
Horrible app that only scammers and fraud networks use
Business response:
Hey Neiko, thank you for your feedback. We absolutely do not condone fraudulent behavior. Please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations.
The app will very often switch audio randomly from BT device, to phone speaker, and to the phone earpiece. Extremely frustrating and unreliable. Do not recommend.
Business response:
Hey Chris, please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html; or you can email the Review Team at review@ringcentral.com, and we will do our best to improve your experience. Thank you!
WE ARE MOVING TO ZOOM PHONE SOON LOL, DON'T WORRY. I just want calls on my phone only from the Primary number not from the company's number, why there is no option to set ONLY TO GET CALLS FROM PRIMARY NUMBER :( how come you guys can miss some basic feature? Please don't send me a silly link to explore the app, and don't tell me to write an email. I have explained it very well here. There should he an option to select from which number i want to receive calls on the app
Business response:
We are sorry to hear this, Jeremy. Please email the Review Team at review@ringcentral.com if you want us to assist you and attempt to improve your experience. We hope to hear back from you soon, and we wish you the best!
App used for Job Scam.
Business response:
Jasmine, thank you for your feedback. We absolutely do not condone fraudulent behavior. Please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations.
They used to be great. Every company I have worked in, I have referred ringcentral. But I recently signed up in February 2024. It has been a nightmare for the company I am currently working in. Their customer service is worst. Account manager never respond you back. Every week my account has new issue and no one is able to help out or escalate to help you resolve. Not able to trace a complain department. Never ever going to refer their service again.
Business response:
Please email the Review Team at review@ringcentral.com so we can better understand your feedback and do our best to improve your experience. We hope to hear back from you soon; thank you!
Awful
Business response:
Lona, please email the Review Team at review@ringcentral.com so we can understand your feedback better and do our best to improve your experience!
I am simply asking for a search option in message conversation 😞 just a simple thing. You are giving me a link on how to search people in the chat list. I am asking for searching option, where I am having a conversation with my colleague and we are discussing about a ticket and I want to look for that ticket number after a week, I just have to scroll and keep looking for that number, why so complicated? Why no search option in conversation? Is it rocket science? Is that so hard to understand?
Business response:
Hello again, Evan. Please email the Review Team at review@ringcentral.com so we can better understand what you are asking, or you can contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Thank you!
Call quality is so bad for me it's unusable and unreliable. Audio cuts in and out, calls drop in the first 5 seconds usually. Tried over Wi-Fi, mobile data and the cellular network. I have heard the same complaints from other users in my company. I've reached out to support but they have been no help. The forums have been a better source of support but other people having the same issue have not found a solution. It's unfortunate because I really like RingCentral's product for business.
Business response:
Hey Brad, the Review Team would love to assist you in improving your experience however we can. Please email us at review@ringcentral.com so we can learn more. We hope to hear from you soon; thank you!
I use it on my computer and my phone. But everytime I take a phonecall while using earbuds, the app didn't recognize them. It only happens with wireless devices or airpods. And it's kinda frustrating because sometimes I need to continue working and I have to stop to hold the phone. I can make a call and they work fine, it only happens when I receive it. Could you guys please check?
Business response:
Hey Daniel, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.