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SMS is not working, and their support won't respond. I have spent hours on this and now need to sit down and spend hours more trying to get a hold of ringcentral. Very close to just porting my number out and closing my account.
Updatws suck
Business response:
Thank you for your feedback, Rick. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Worst customer service I have ever experienced... Unfortunately I needed to cancel service, nothing to do with their ability just a change in our business...I good approval from ringcentral while dealing with them on chat and have screenshots of the conversation, a month later nothing! After HOURS on the phone (mostly on hold) so many emails (unanswered) Everytime I create a case they automatically email back the next day with a smug response that the case has been resolved.. Nope! Ridiculous!
I cannot always see my keypad when on a call . when I answer calls I can only sometimes put them on hold. app opens in a variety of ways even when doing the same action
Business response:
Thank you for your feedback, Kiana! Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
It's not working specially the messages are not going. What a waste
The old app was great - why discontinue???. Can't find anything in the new app. Brutal
Business response:
Thank you for your feedback, Devin. Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
I have to miss my Drs appointment because it won't stop needing to be updated constantly every 2 weeks is bogus man
Business response:
Thank you for your feedback, Becky! Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Not working on my phone
Business response:
Thank you for your feedback. Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
My company name is Alpha Bridge LLC. I have been using their call service for more than 3 month. Their call service is extremely good. I wanted to use their sms service and apply for TCR registration. When I had a conversation with them, they said it would take 5-20 business day. Now it is more than 1 month and still the sms service is not active. I frequently communicate with them, but they aren't giving me a solution. I badly need sms for my business. I am extremely disappointed in them.
Business response:
Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html or email the Review Team with more information at review@ringcentral.com. We hope to hear that your experience improves soon; thank you!
Glip by RingCentral has a 3.1 star rating with 6,475 reviews.
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