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Glip by RingCentral
About this business
No more sms. Or I have to have website to have sms feature
Business response:
Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Or you can email the Review Team at review@ringcentral.com so we can better understand your feedback. Thank you!
Sometimes the phone won't ring, you have to sign out and back in, but you won't know until you miss a call. Sometimes, it will not make calls, you'll have to restart the phone entirely. And the weirdest issue, I used to be able to put the phone on speaker while the call was connecting, but now it forces me to wait for a customer to answer to put it on speaker, why?
Business response:
Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Thank you!
UPDATE 012624 Wifi only otherwise useless. Verizon carrier in a city. Solid bars. RingCentral tech support tells me to call Verizon.??? Looking for alternative.......................... PRIOR: When I answer the app I can hear 10 words then nothing. The call does not disconnect. Just nothing. Exited the app. Uninstalled/reinstalled. Ring central recreated my user and it's still happening. Very unprofessional
Business response:
Report this in the app; here is how: https://ringcentr.al/42aZ68p. Call Continuation is also available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. You can learn more about that here: https://ringcentr.al/3R7rRzz. If you have any questions, email us at review@ringcentral.com
Very unhappy with the app
Business response:
We would love to understand your feedback better and do what we can to improve your experience. Please email the Review Team at review@ringcentral.com at your earliest convenience. We hope to hear back from you soon; thank you!
This app is so frustrating to use. I use it for work, and it's always a relief when I make it through a call. I use the app on a Pixel 8 Pro, and it constantly drops calls, disconnects Bluetooth earbuds mid-call, and the audio quality is all over the place. These are issues I don't seem to experience with other phone apps. Definitely not an app/service that I'd recommend at this point.
Business response:
Fletcher, please contact our Support Team at your convenience via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html. Or you can email the Review Team at review@ringcentral.com, and we will do our best to support you in improving your experience. Thank you!
Can't even download it
Business response:
Hey Destiny, please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. If you need additional help, email the Review Team at review@ringcentral.com, and we will assist you however we can. Thank you!
When using Android Auto, calls disconnect after a few seconds. The app is trying to using the Android Auto Wi-Fi connection. The inconvenience is having to turn off Wi-Fi each time before answering or placing a call.
Business response:
Matthew, we appreciate your feedback. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. You can also email the Review Team at review@ringcentral.com, and we will do our best to improve your experience!
Like others, the app only works on Wi-Fi. I have tried many different settings in the app without change. The calls drop as soon as it tries to connect. This happens on incoming or outgoing calls. Technical support only reads the script. I miss the days when the service worked properly.
Business response:
VoIP calls need a reliable internet connection for optimized call quality. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. For more help, email us at review@ringcentral.com.
I signed up for this fax service, and there was an error message. I spent two hours on the phone with customer service to try to get it to work. The guy kept asking the same questions over and over again. His first language was not English. I asked to speak to his supervisor about the situation, and he refused. Put me on hold for 30 minutes. I think he was hoping I would just hang up. Which I eventually did. Don't waste your time! I was never able to use it! Terrible customer service.
Business response:
Bianca, please email the Review Team at review@ringcentral.com; we would love to work with you and turn your experience around! We hope to hear back from you soon. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.