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Glip by RingCentral
About this business
Unable to send texts, and phone calls drop.
Business response:
Thank you for your review and feedback. Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
So bad on a Google Pixel 9 Pro! When I try to make a call using the app, or when I receive a call, sounds cuts in and out every 1 second - pretty much renders the app useless. Also happens on Pixel 7, and 8 Pro. I also have the same app on an iPhone 12 Pro, and it works fine. So it's not the network, nor T-Mobile - it's the Android app. I've spend countless hour on support calls, running tests, submitting test files, etc. Absolutely frustrating.
Business response:
Please email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can. We hope to hear more from you soon, Andre!
call quality is lower and more unavailable than regular phone calls on the same phone. most of the time it's acceptable but I would say it's about 85% accounting for dropping calls, calls unavailable, and bad reception
Business response:
Thank you for your feedback, Taylor! The Review Team would love to help improve your experience however we can. Please email us at review@ringcentral.com so we can continue the conversation.
Phone not ringing.
Business response:
Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. Thank you for your feedback, Rose, and we hope your experience improves!
Texts aren't working on my laptop or phone
Business response:
Hey Rachel, thank you for your feedback! Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Good features but 3 things hurt the score: 1) notifications of messages & missed calls don't consistently come through or show on the icon, 2) calls go to dead air or have a bad connection at least 10% of the time, and 3) incoming calls sometimes ring only once or twice on the receiver's end.
Business response:
Hey Stephen, thank you for your feedback! Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
I've tried and tried to create an account but I've just gone round in circles! I entered my email address when requested and, before I could enter a password, it attempted to log me in, then complained that my non-existent password was wrong. The only option was to tap the Reset Password button, which I did. I now received an email containing another Reset Password button, so I tapped this, but it then complained that it was an existing account, and I was not offered a chance to enter a password
Business response:
Thank you for your feedback! Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Can't send texts.
Awful. Given the amount of users and companies dependant on this app for their day to day business; whoever is running this is illustrating quite the display of incompetence. Intermittent losses of functionality aka text, calls, voicemail etc rarely all function together as intended. The latest issue being texts do not go through.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,475 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.