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Glip by RingCentral
About this business
Support is horrible! When you are finally able to get ahold of someone, they repeat everything you say back to you 2-3 times and treat you like a child. Then, you are asked to email support for help. That is wonderful if you don't need help right away, but as we all know, when we are reaching out for support, we need it now, not 2-3 days from now. Most businesses get better over time, not RingCentral. I still can't get into user management for 2 days now and can not get any support. Total fail!
Business response:
The Review Team sincerely apologizes for the challenges you've faced with our support, and we appreciate your honest feedback. Please email us at review@ringcentral.com so we can work with you to improve your experience. Thank you for bringing this to our attention. We appreciate you and hope to hear back from you soon!
They just renew the contract without telling you, I ended up paying a lot for the last three years. There are alot of cheaper options. Please do not fall for RingCentral.
Business response:
Upon signing up for our service, RingCentral provides clear information regarding the terms; we encourage you to read through our Terms of Service to ensure that you understand our policies and your obligations as a user of our products. Please email the Review Team at review@ringcentral.com to discuss this further. Thank you!
Regularly rings once and skips to voicemail
Business response:
Jose, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html or email the Review Team at review@ringcentral.com, and we will do our best to support you. Thank you for your feedback, and we hope your experience improves soon!
App works fine BUT, My Tracking protection software cought over 1200 attempts to track me and my info from a hidden app (Mixpanel) embedded into this Ring Central App. Not Cool!!!
Business response:
Hey April, please get in touch with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html. Thank you!
Sometimes when a call/text comes in, it doesn't ring or wake the device to show the phone is ringing. Fix this!
Business response:
Adekunle, please contact our Support Team to address this issue here: https://support.ringcentral.com/contact-support.html. Thank you!
Poorly written software, bsd support and they trap you into long-term contracts.
Business response:
Corey, please email the Review Team at review@ringcentral.com so we can better understand your feedback. Thank you!
Not reliable. Notification messes up. Not ringing and message tone is not ringing.
Business response:
Hey Adrian, we would love to help improve your experience. Please connect with our Support Team here: https://support.ringcentral.com/contact-support.html; or email the Review Team at review@ringcentral.com with more information, and we can assist you however we can! Thank you.
DO NOT USE THIS SERVICE. IT IS A SCAM They offer me a business phone number under cancelation anytime. Not they don't want to cancel my service until 12 months. THIS IS A BIG SCAM.
Business response:
Hey John, upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. We encourage you to read through our Terms of Service to ensure you understand our policies and obligations as a user. If you have questions, email the Review Team at review@ringcentral.com.
Text feature does not work and it's been over a week and they have not resolved the issue Update I already had contacted texh support nd know it has been mire then 3 weeks a.nd waxh time they said they are escalating the issue...not sure to who somce I still cannot use my text function and it is impacted my ability to work!
Business response:
Hey Denise, please get in touch with our Support Team here:https://support.ringcentral.com/contact-support.html. You can also email the Review Team at review@ringcentral.com, and we will do our best to assist you. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.