This profile has been claimed by the business owner or representative.
Glip by RingCentral
About this business
Just awful...
Business response:
Joshua, please email the Review Team at review@ringcentral.com with additional information so we can do our best to improve your experience. We hope to hear from you soon; thank you!
My voice is breaking up during calls through my cell phone
Business response:
Vivek, thank you for your feedback! Please ensure that you are using the latest version of the app. If you still experience these issues, please get in touch with our Support Team here: support.ringcentral.com/contact-support.html. Thank you!
This app does not work off of Wi-Fi. It is almost impossible to have a phone call when I'm not on Wi-Fi and even when I am on Wi-Fi, there is still a slight delay.
Business response:
Brandon, as VoIP calls require internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz
call volume is super low. drops calls too
Business response:
Jacklyn, please ensure you are using the app's most recent version. If you still experience issues, please get in touch with our Support Team here: support.ringcentral.com/contact-support.html. You can also choose to email the Review Team at review@ringcentral.com so we can assist you however we can. Thank you!
I've troubleshooted and I am still unable to download this app to my android. Please help. Thank you
Business response:
Please contact our Support Team and provide more information here: support.ringcentral.com/contact-support.html. Or you can email the Review Team at review@ringcentral.com, and we can assist you as best we can. Thank you!
Won't work on samsung
Business response:
Hey Adam, are you using the most recent version of the app? If so, and you are still experiencing issues, please get in touch with our Support Team here: support.ringcentral.com/contact-support.html; or you can email the Review Team at review@ringcentral.com, and we will do our best to assist you however we can. Thank you!
I started working from home in 2020. The app used to be so reliable then. Now, it consistently gets worse. More often than not, calls do not connect and I frequently miss calls because the app won't ring. I could literally have used it earlier in the day but it stops working minutes later. Then, the audio delay during calls is absolutely horrible. So unprofessional and embarrassing. Can we have some reliability?
Business response:
Stephane, thank you for providing the Review Team with your feedback. Please contact our Support Team at your convenience via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html to address these issues. You can also choose to email us at review@ringcentral.com. Thank you!
Trash.
Business response:
The Review Team is interested in your feedback; please email us at review@ringcentral.com so we can learn more about why you feel this way and do what we can to better your experience. We hope to hear back from you soon; thank you!
This app often does not send text messages or sends them, and our clients say they didn't receive the text. The audio on the phone calls is often poor quality and either I hear myself a second after I speak, which is very annoying, or it sounds like the person is far away and I have to struggle to hear them. I tried talking to their virtual help, and it was a joke. I also put in a help request but have not heard back. We're going to look into other phone options if text issue isn't resolved.
Business response:
Jackie, please email the Review Team at review@ringcentral.com with additional information so we can investigate this matter further and help you however we can. We hope to hear back from you soon; thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.