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Glip by RingCentral
About this business
Call drops and, no rings on call, messaging failed
Business response:
If you are experiencing connection issues while on reliable service, please report this in the app so our Mobile Team can investigate! You can do this by clicking on your profile picture in the app - Feedback - Report Issue. Contact our Support Team if you need additional help here: https://support.ringcentral.com. Thank you!
RingCentral won't leave me alone; customer service is relentless yet unresponsive. Specifically, they will call, text, and email asking to help me setup my service (already done), but when I reply to the emails and texts asking not to be contacted again, NOBODY responds, and inevitably, the cycle repeats with more calls, texts, and emails. Once I was called before 8am!
Business response:
Andrew, the Review Team is sorry to hear this. Please email us at review@ringcentral.com so we can discuss this further and do our best to correct this. We hope to hear from you soon; thank you!
They may have a great product, but their cuatomer service is horrible, shipped me phones with no power cords, had call 4 different times, spent 20-40 mins each time on hold. All they have are excuses and no solutions, no accoutability whatsoever.....plenty of other voip systems out there with the exact same feature and no rude customer service reps who don't have a clue or a care about your needs as a customer!!
Business response:
Marshall, the Review Team would like to assist you in turning your experience around to the best of our ability. Please email us at review@ringcentral.com so we can begin this process. We hope to hear back from you soon!
Can be useful, but lacks functionality for staff who need to be able to toggle between multiple sites for outgoing caller ID. This is really important for patient outreach in a clinical setting because people don't like to answer calls from unfamiliar numbers/organizations... Can be a barrier for timely patient care. Request is in with Ring Central, to make this improvement in functionality - fingers crossed!
Business response:
Kelley, we appreciate your feedback! Please email the Review Team at review@ringcentral.com so we can discuss this further. We hope to hear from you soon; thank you!
this app is a scam customer service will piss you off then tell you how to act and hang up when you ask for a supervisor dont use this app
Business response:
Nick, the Review Team would like to investigate this matter. Please email us with more information at review@ringcentral.com. We hope to hear from you soon; thank you!
I actually liked this app til I realized u can't block anyone or delete anything. That alone annoyed my soul. It was job scam that kept messaging me and I could not block incoming texts or block the contact. Fix the blocking part of the app please because who wants to be harassed. I then check the info that was sent to me from Ring Central, and it was no help at. You can't block anything. So please don't reply unless u can block ppl. Not sorry.
Business response:
Ursula, we want to help you as best we can; email the Review Team at review@ringcentral.com. Thank you!
A tool for fake job scams
Business response:
Carrie Lee, we do not condone fraudulent behavior. Please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations. Thank you!
Has been terrible, never connects to calls and will never tell you if you missed a call or message. Then when off shift it constantly dings with messages but not when I'm at work, only when I'm not actually working will it notify you of anything. Now I can't even install the app because it's so bad
Business response:
Hey Jerry, here is an article explaining how to set up incoming call notifications: https://ringcentr.al/3KQc8B2. We hope this helps; however, if you need additional assistance, please email the Review Team at review@ringcentral.com. Thank you!
The app goes on mute while I put it in speaker mode. The person on the other side can't hear anything when I put my phone on speaker mode. They are able to hear me when my phone is not in speaker mode but there is a lot of noises.
Business response:
Alisha, we have received your email in our review inbox. Continue to communicate with us there, or you can create a case at your convenience here: https://support.ringcentral.com/contact-support.html. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.