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Glip by RingCentral
About this business
How the heck do you change your Voice-mail greeting. It used to be some now I can't even find it. I can I ly listen to what I already, but I need to change it every so often.
Business response:
Dr. Chavez, here is an article detailing setting up and customizing your voicemail greeting: https://ringcentr.al/44OhsMk. If you need additional assistance, you can connect with our Support Team here: support.ringcentral.com/contact-support.html or email the Review Team at review@ringcentral.com. We hope this helps!
drops calls if not in a good wifi area
Business response:
Justin, as VoIP calls require internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz
A truly terrible product. I consistently missed calls, with no notification on the app or call log, but would have the voicemail. I lost clients due to their horrible product, in addition to the calls having awful sound quality. They rip you off on costs for sending a text message, with rates that make you think you're back in 2001. The customer service has been atrocious and unhelpful with any issues (their stock reply below has been sent to me several times). Save your money and business.
Business response:
James, the Review Team is genuinely sorry you feel this way. We assure you we want to do our best to assist you and improve your experience however we can; email us at review@ringcentral.com to continue this conversation. Thank you!
I FIND LOCATING INFO TO TRANSFER TO OTHERS HARDER TO FIND ON THE APP
Business response:
Hey Kelly, please email the Review Team at review@ringcentral.com so we can better understand your feedback and assist you however we can! We look forward to hearing back from you. Thank you!
I have tried over and over to figure out if there is a plan that will not delete your SMS messages once they exceed 5000, but NO ONE and I mean no one can answer me. Sales switches me to support. Support does nothing. My account "rep" doesn't return emails. My question is simple: "Is there a RingCentral plan that will allow us to have more than 5000 SMS messages on the server?" Please help
Business response:
John, here is a knowledge-based article containing a few ways to retain this data: https://ringcentr.al/3PycaQy. We hope this information helps! If you have additional questions, please email the Review Team at review@ringcentral.com to continue this conversation. Thank you!
I have never had a worse customer experience, with no reply whatsoever to my last help desk assistance request. This is a business phone line, and we have lost revenue as a result. I am going through the painful process of changing phone services as a result. Do NOT expect good service with this company.
Business response:
Theresa, the Review Team would like to assist you in bettering your experience however we can; please email us at review@ringcentral.com so we can begin to do so! We look forward to hearing back from you. Thank you!
Can't use Bluetooth audio for video calls. Mic doesn't even work without Bluetooth connected at times. This is on a Pixel 7 Pro. No issues with phone otherwise so it's gotta be the app
Business response:
Daniel, the Review Team would like to learn more about the issue you are experiencing so we can assist you in resolving it as best we can! Please email us at review@ringcentral with additional details so we can continue this conversation and work towards finding you a proper solution. We hope to hear back from you soon!
If you get a message from someone at epivario careers, it is a scam.
Business response:
Stefany, thank you for informing the Review Team about this matter. Please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations. Thank you!
This is really very unpleasant. I have been trying to purchase the service since Friday, and both the customer service executives on chat and the sales reps have been very rude to me. It seems like they don't want me to use the app. I work for an American company from Venezuela and I need a VoIp to be able to communicate with them and they have blocked me everywhere, or never send me the link to pay. They are from the Philippines but this has to be a ring central policy.
Business response:
Anais, please email the Review Team at review@ringcentral.com with more information so we can do our best to assist you. We hope to hear from you soon; thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.