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Glip by RingCentral
About this business
App keeps dropping in and out. Even with a fast wifi connection. When I call from my cell it will not allow me, at times, to put on speaker. Starting to get really annoying
Business response:
Hey Tommy, when your call drops please report it in app under your profile picture - Feedback - Report issue. Thank you!
Overall terrible experience. Falsely sold sms as a feature. Phone only occasionally rings when people call the business. Call quality is good.
Business response:
Hi Joel, mobile carriers now require all business SMS users to register with The Campaign Registry (TCR) to ensure compliance with new regulations. Learn more here: https://support.ringcentral.com/sms-registration.html. You can also email us at review@ringcentral.com if you need additional assistance. Thank you!
App doesn't 'Ring' when call is incoming, if it updates app will do nowt until you click through the update/what's new screenshots. I am frequently missing calls, which is the whole point of the app being on my mobile. My phone will vibrate once the caller has hung up. Immensely frustrating and a huge step back, also been going on a long time. I have to force stop, clear cache, the app will work for that day only. Pixel 5.
Business response:
Hi Ben, a lot of times this is because the call handling of your calls is set up to ring in a specific order for only a certain amount of time, for example, making it so your mobile is only ringing for two seconds before forwarding to a desk phone to ring. Make sure to check out your ring order; https://ringcentr.al/3EyRRN5
Now what are you going to do ring central? It's all coming out in the open that you lock businesses into contracts promising sms capability and functional service through mobile data. But you fail to provide what you advertise. Ring central is TERRIBLE. Terrible service, even worse customer service. Dropped calls, poor quality. WE HAVE BEEN WITH THE COMPANY FOR THREE MONTHS AND STILL CANNOT TEXT OUR CUSTOMERS. we create case number after case number and no one cares. Don't get ring central!!!
Business response:
Hi Amber, please email us at review@ringcentral.com with your latest case number and account information, and we'll take a look into what is happening. Thank you!
The onboarding process was great! The app and customer service since then has been atrocious (1 hr+ waits). The app literally told me it couldn't find the link to go from it's own dashboard to it's dialer. Oh, and they disabled texting for most of my lines without telling me (wasn't the new mandatory requirements because some of my lines were fine). I didn't find out until I started getting customer complaints.
Business response:
Please reach out via email at review@ringcentral.com with your account information and any case numbers you have that we can check on for you. Thanks!
Terrible company. Be ready to spend your time on hold
Business response:
Hi Richard, do you have a case we can help you with? Feel free to email us at review@ringcentral.com with any questions you have, and we'll get you connected. Thanks.
Be prepared to wait on hold for days at a time. Any issues. Terrible customer service. I have doesn't work sometimes.
Business response:
Hi Eireen, if you have any specific questions we can help you with, please reach out to review@ringcentral.com and we'll help however we can. Thanks!
Good grief... why is there no option to disable 'auto answering' when connected to bluetooth??? Tired of calls being answered while I'm in the middle of something. Edit: this is with the mobile app on android. It can't be an android setting that I'm aware of - no other calls do this, just those coming in from within the ring central app. And within your app there is no option to change or disable this.
Business response:
Hey Lance, you can turn off auto-answering for the desktop app: https://support.ringcentral.com/article-v2/Enabling-Auto-answer-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_US. If this is something happening with your mobile app, it is an Android setting that will need to be disabled.
Tracking app, tracks every app you use and everywhere you go. As soon as I discovered the app does this, I wrote this review and am now uninstalling the app. Update: Developer responded. Didn't deny they are a tracking app, just that "We take your privacy ...". Yes, yes they do take your privacy. Stay away from this app.
Business response:
We take your privacy very seriously. You can learn more about our privacy policies here: https://www.ringcentral.com/legal/last-update-january-1-2023/privacy-notice.html If you have questions, please don't hesitate to reach out to the Review Team - Review@RingCentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.